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Patient Services Representative/Operator

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Published 13 days ago

The Patient Services Representative receives and registers patients, make/cancels appointments, provides referrals to other departments or services, helps walk-in patients obtain appropriate appointments or services, facilitates patient flow, assists patients in completing required documents, and retrieves and files medical charts. This position provides support to Medical, Dental, and Behavioral Health services. 

Essential Duties

Answers multi-line telephone, ensuring that all calls are channeled to, and responded by the appropriate personnel

Makes reminder calls to patients regarding scheduled appointments and follow-up medical care

Conducts intake and outtake of patients

Schedules patient appointments and enters required information in the computer system in an accurate and timely manner

Obtains demographic, insurance and financial information from patient or guarantor. 

Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures

Protects the financial integrity of SCFHC by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility

Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes

Posts payments in the computer system and generates the appropriate patient receipts

Monitors, reviews and resolves patient account issues on assigned reports

Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, office staff, insurance companies, as well as patients and their families. 

Daily use of NextGen Electronic Health Record (EHR) system

Assist in opening/closing clinic

The Patient Services Representative receives and registers patients, make/cancels appointments, provides referrals to other departments or services, helps walk-in patients obtain appropriate appointments or services, facilitates…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    April 26, 2021
  • Education
    High School Diploma Required
  • Professional Level
    Entry level

Benefits

Medical, Dental, Vision, and Retirement

Medical, Dental, Vision, and Retirement

Level of Language Proficiency

English/Spanish

English/Spanish

Location

On-site
4425 S Central Ave, Los Angeles, CA 90011, USA

How to Apply

For a list of current job openings and to apply visit: www.scfhc.org

For a list of current job openings and to apply visit: www.scfhc.org

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