Customer Care Assistant

Job Role

The Customer Care Assistant (CCA) will work in the 1^st floor lobby and greet clients, employees, guests and vendors, with enthusiasm and friendly customer service. It is imperative that the CCA projects a pleasant and personable demeanor and maintains a working knowledge of SCS programs and services to refer customers to the appropriate staff or department contact.   

The CCA will sort and pack supplies, maintain inventory of materials, and enter daily distribution counts onto supply materials records and/or database.  The CCA will ensure that a consistent production and supply of personal protective equipment are prepared and readily available to employees and guests at all times. The CCA will assist customers and take all steps needed to resolve the customers’ questions and/or refer customers to the Support Services Manager as needed. 

Essential Duties and Responsibilities:

Performing Customer Service

• Be familiar with and adhere to social distancing rules in the lobby and workplace
• Maintain and monitors customer/guest Sign in Sheets
• Welcome customers and guests in a friendly, professional and hospitable manner.
• Distribute personal protective equipment (PPE) to appropriate customers (employees, home care workers, visitors). 

·       Respond to customer questions and provide the appropriate staff contact information

·       Maintain important information regarding agency changes in an organized display.

Performing Administrative Tasks

• Assist in completing preparation of Personal Protective Equipment (PPE) packets
• Processes paperwork related to supply requests (purchase requisitions, orders, check requests)
• Assist with PPE packet set ups for mailing
• Stamps and mails outgoing PPE to clients and/or employees (deliver to local post office as needed)
• Locates stock and delivers requested items to programs/staff
• Accepts deliveries of PPE’s packages, sorts and keeps inventory
• Lunch coverage
• Performs other job-related duties as assigned

Knowledge, Skills and Abilities Required

·       Knowledge of supplies, equipment, and/or services ordering and inventory control.

·       Ability to receive, stock, and/or deliver goods.

·       Skill in the use of personal computers and related software applications.

·       Knowledge of customer service standards and procedures.

·       Ability to receive, track, and distribute materials, supplies, and equipment.

·       Ability to prepare routine administrative paperwork.

·       Ability to read, understand, follow, and enforce safety procedures.

Job Qualifications

• High School Diploma or equivalent, college a plus
• Bilingual English/Spanish
• Two years of customer service experience
• Administrative, and supply equipment experience preferred
• Proficiency in Microsoft Office software and using laptops/computers

The Customer Care Assistant presents and promotes SCS’s Core Values of People-centered, Connected Services, Strength in Diversity, Integrity and Commitment, Power in Partnership, and Commitment to Team!