101 East 56th Street
The Child Mind Institute is seeking a highly skilled and motivated individual to join our team as a Participant Navigator with the Healthy Brain Network (HBN), an exciting new initiative aimed at collecting imaging, genetic, and phenotypic data from 10,000 children and adolescents throughout NYC. The Participant Navigator works closely with the clinical and administrative teams to support research participants and their families during their visits to HBN sites. The Participant Navigator will interface with the participants both in-person and over the phone to schedule appointments and answer questions. They will also assist with administrative and data collection tasks.
Reporting to the Research Coordinator, Healthy Brain Network, this is a non-exempt position located at one of our HBN sites.
- Speak with participants on the phone to schedule and confirm appointments, answer questions, and to follow up as needed.
- Maintain the organization of the appointment schedule.
- Welcome and greet research participants and their families when they arrive at office.
- Register new participants and update existing participant information.
- Facilitate participant flow by notifying clinician and research teams of participant arrival, monitoring delays, and communicating effectively in a polite and consistent manner with participants and team members.
- Prepare and retrieve participant records teams.
- Monitor inventory, and receive, log, and store all incoming office deliveries.
- Responsible for keeping the reception area clean and organized.
- Assist with data collection under the supervision of research and clinical staff.
- Assist with the scoring of assessments and questionnaires.
- Attend team meetings.
- Other duties as assigned.
- Associates degree and 1-2 years of relevant experience preferred, or high school diploma or equivalent and at least 2-3 years of relevant experience.
- Familiarity with research or clinical protocols, strong interpersonal skills, strong written and oral communication, and the ability to work as a member of a team as well as independently.
- Experience working in settings with children, adolescents, and families.
- CPR and/or phlebotomy certification a plus.
- Must be able to prioritize and multitask.
The candidate must be willing to work an alternative workweek with weekend schedules.
Please upload your resume and cover letter during the application process.
Minimum Education Required
How To Apply
Please submit your resume and cover letter through our career portal.