Client Services Specialist

Job Type

Full Time


Details: $12.00 - $15.00 per hour



Application Deadline



Los Angeles
United States


Job Summary: 

The Client Services Specialist is a non-exempt, hourly position reporting to the Residential Services or Educational and Counseling Center Program Manager. The position develops and implements a comprehensive response for and with survivors of domestic violence including; case management, crisis intervention, emotional support and advocacy. In addition to carrying a client caseload, the Client Services Specialist will work closely with other teams to ensure an effective, coordinated response to survivors in crisis. The Client Services Specialist will establish a strong presence in the community in an effort to increase understanding of domestic violence and to facilitate accessibility of services offered by the agency.


Duties and Responsibilities:

  • Coordinates orientation, intake and assessment of survivors into residential shelter
  • Develops and updates goal-orientated case/action plans
  • Provides crisis intervention, emotional support and case management
  • Advocates on behalf of the survivor and family to other agencies
  • Maintains up-to-date client files on all client services and program activities; works with Program Manager to provide accurate feedback and data on monthly/quarterly/yearly goals.
  • Maintains the safety and security of the shelter against all intruders and unauthorized persons
  • Provide accompaniment services to clients on appointments
  • Answer crisis calls on the Jenesse hotline
  • Identify and create opportunities to represent Jenesse Center to supportive agencies and the community
  • Attend training and other staff meetings as required
  • Other miscellaneous duties as assigned


  • Must support Jenesse's mission and philosophy and be able to function within a multi-cultural, multi-ethnic crisis center setting as part of a multi-disciplinary team.
  • Must be computer literate and familiar with Microsoft Office. 
  • Must have a strong work ethic, be self directed and able to coordinate multiple tasks. 
  • Must have excellent communication skills. 
  • Jenesse Center is a smoke-free workplace. Therefore, the candidate must be able to work in a smoke-free environment. 
  • Must be able to successfully pass a drug and alcohol screening and background check.
  • Jenesse is a 24-hour shelter program. Candidate must be able to work a flexible schedule respective to program needs including working evenings, weekends or overnight, if needed. 
  • Must complete 40-hours of domestic violence training within six months of employment. 

Minimum Education/Experience and other Requirements:

AA degree or 2 years related experience required. Valid CA driver’s license; valid full coverage auto insurance.



  • Medical
  • Dental
  • Vision
  • Vacation
  • Sick

Professional Level

None specified

Minimum Education Required

High School