Tessitura Database Manager

Job Type

Full Time




643 Park Avenue
New York
New York
United States


About the Armory

Part American palace, part industrial shed, Park Avenue Armory supports unconventional works in the performing and visual arts that need non-traditional spaces for their full realization. Since its first production in 2007, a 9,216-square-foot action painting by Aaron Young created by 10 choreographed motorcyclists, the Armory has organized and presented innovative and immersive programs—from site-specific art installations, to opera, theater, and dance performances. With its period rooms by Louis Comfort Tiffany, Stanford White, and Herter Brothers and its soaring 55,000-square-foot Wade Thompson Drill Hall, the Armory breaks the mold of traditional presentation, enabling artists to create, students to explore, and wide audiences to experience epic and unexpected work that cannot be done elsewhere in New York.

Job Summary

The Tessitura Database Manager serves as the primary lead on the Tessitura application for the Armory as a whole. Supporting small but energetic teams, this position provides essential support for a wide variety of Tessitura needs. With the Armory’s growth and development as a new cultural institution in New York, this position provides the opportunity to develop new systems, procedures and training protocols to shepherd the organization’s use of the database.


·       Serve as Tessitura expert and primary point of contact for the Armory.

·       Manage Tessitura application and database for a 30+ user implementation across all business units, including development, box office, marketing, finance, and education.

·       Develop and maintain suite of custom SSRS and InfoMaker reports and acknowledgements for development, finance, and box office.

·       Manage and delegate scheduled and ad-hoc data requests, including executive reporting, membership mailings, segmented marketing, event invitations, and ticket buyer communications.

·       Train users. Identify and nurture core of power users.

·       Create, standardize, and document business processes for 30+ user implementation. Primary emphasis is on increasing engagement with Tessitura among fundraisers thus enabling the Armory to raise funds and track efforts in an organized and efficient manner.

·       Plan and implement application upgrades of Tessitura in coordination with all departments.

·       Troubleshoot, manage ticket creation, escalation and resolution with RAMP.

·       Analyze and evaluate needs of constituent users, solicit enhancements for system functionality and reporting. Formulate and define scope, objectives, and priorities of system, projects, workflow, and allocation of resources. Develop and implement system changes and upgrades.

·       Manages front-of-house point of sale hardware, including ticketing terminals.


·       Bachelor’s degree and 5+ years’ experience with Tessitura

·       Experience with TNEW and NScan a plus

·       Technical skills in SSRS and SQL Server required. Must be able to demonstrate SQL proficiency.

·       Proven experience in using reporting tools including Microsoft SSRS and Excel

·       Ability to perform data analysis for departmental and executive requests

·       Ability to translate complex technical concepts to non-technical users

·       Ability to work independently and to work collaboratively with various teams

·       Ability to train users

·       Prior experience working with arts administration or museum is a plus


Salary is commensurate with experience. Please provide salary requirements with your application.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Application Process

Interested candidates should submit resume and cover letter in a single Word or PDF document saved as candidate’s first and last name.

All submissions should be emailed to HRDevelopment@armoryonpark.org with “Tessitura Database Manager” in the subject line. Only resumes and cover letters submitted in this format will be reviewed. No phone calls, please.

For more information about Park Avenue Armory, please visit www.armoryonpark.org

Park Avenue Armory is an Equal Opportunity Employer.