College & Community Fellowship enables women with criminal justice involvement to earn their college degrees so that they, their families, and their communities can thrive. We advocate for equity and opportunity for the communities we serve.
The intent of this job description is to provide a representative summary of the essential functions that will be required of positions given this title and should not be construed as a declaration of specific duties and responsibilities of any particular position.
Job Title: Senior Academic Counselor
Status: Full time, non-exempt
Location: 475 Riverside Drive, New York, NY
Work Hours: Monday-Friday, 9:00 AM-5:00 PM, remote for now until workforce returns to office, occasional late evenings and weekends
Start Date: December 7, 2020
Reports to: Director of Programs (DOP)
The Senior Academic Counselor provides academic counseling, financial aid counseling and referrals to college students who are members of CCF’s Academic Support Program. They work actively with clients to promote their academic success, with a broad understanding of their social, economic and cultural contexts and general needs. In addition, the Senior Academic Counselor is responsible for coaching other direct services staff members on high-quality case management and documentation. They also form a key part of the organization’s quality assurance program, contributing to the design and evaluation of programs.
Characteristic Duties and Responsibilities:
1. Provides academic counseling, financial aid counseling, and referral counseling to students.
2. Responsible for meeting progress goals in supporting participants through the various stages of ASP program model,
3. In collaboration with Recruitment, Intake and Support Coordinator supports complete and accurate participant intake, orientation, and ASP plan development along with all required documentation.
4. Meets with individual participants to determine ongoing eligibility.
5. Establishes contacts and interfaces as needed with support staff from various college offices to resolve student needs or technical issues.
6. Coordinates with community programs and services.
7. Makes appropriate student referrals;
8. Supports processing of student financial supports each semester and emergency assistance as needed.
9. Works closely with Director of Programs to support development, delivery and monitoring of data quality assurance program to ensure that student information is properly entered into data management systems and prepares reports as needed.
10. Assists DOP with case management coaching to other direct service staff during first hire training and ongoing as needed to assure high-quality services delivered.
11. Collaborates with staff to develop special client service/information activities, e.g. career day, health awareness, etc.
12. Observes established security measures regarding access to confidential records;
13. Participates in technical staff training.
14. On occasion performs the work of another specialty or performs the duties of lower level positions when necessary (e.g. a mentor/tutor coordinator, intake counselor).
15. Cooperates with other staff in planning and implementing special events.
16. Stays informed on the public higher education landscape on the local, state and federal levels.
17. Other duties as assigned.
1. Requires cultural competency.
2. Requires willingness to work/travel some evenings and weekends (rare).
3. Should be able to represent the issues of CCF at the grassroots level.
4. Working knowledge of an information, learning, counseling or coaching specialty as evidenced by study, training, or certifications; and by prior instructional, counseling, or technical experience.
5. Ability to maintain confidentiality of student records, as appropriate.
6. Ability to convey simple to somewhat complex concepts and processes to client.
7. Ability to work under deadlines, with changing priorities.
8. Ability to respond calmly to emergencies and to fashion solutions to students’ administrative, or technical problems; ability to seek assistance when needed.
9. Ability to establish community networks and deal effectively with community groups.
10. Ability to write clearly and produce/edit accurate, well-organized, and understandable reports.
11. Ability to learn pertinent Federal, state, and local laws and regulations governing the area of specialization.
12. Knowledge of major computer software, or software of equivalent complexity, used in the learning/counseling environment or in technical support of the project.
13. Ability to communicate effectively through speaking and writing; ability to listen and respond to the concerns/ideas of others.
14. Ability to work on a team, as well as work independently.
CCF is an EEOC employer. Persons affected by the criminal justice system are encouraged to apply.
College & Community Fellowship enables women with criminal justice involvement to earn their college degrees so that they, their families, and their communities can thrive. We advocate for equity and opportunity for the communities…