Eligibility and Resource Specialist (Direct Services) Seasonal Opportunities

Job Type

Full Time


Details: $16 per hour



Start Date



8990 154th Avenue Northeast
United States


Title: Eligibility & Resource Specialist – Seasonal Energy

Department: Energy/Community Services

Location: All Eastside Hopelink centers – multiple openings

Work Schedule: Full Time/ Seasonal/ Monday – Friday, 8:30am-5pm

Compensation: $16 per hour

Benefits: Not eligible

Open: Anticipated start date of 9/5/2018

Closes: When filled

Seasonal term length: Approximately 3 – 5 months

To see the complete posting and to apply, click here: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a4c4f625-6064-43a4-938d-3ecf41c6dff6&jobId=225569&lang=en_US&source=CC2&ccId=19000101_000001

Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.

Summary: The Eligibility and Resource Specialist (ERS) meets with a high volume of clients one-on-one, determines client eligibility, and enrolls clients to receive Energy Assistance grants. ERS staff are responsible for entering data accurately and efficiently into our Client Track database. They provide excellent customer service to all who walk through the door and respond promptly to phone and e-mail inquiries. The Energy Program is very fast paced and attention to detail is crucial. This position requires the ability to multi-task, stay calm under pressure and deescalate issues when necessary. ERS must be comfortable working with families and individuals that may be in crisis and/or suffer from mental illness.

This position is a short-term seasonal position. Candidates must be available to work at least until the end of December. This position gives you an opportunity to learn more about Hopelink and future full time job options.

Essential Functions:

  • Completes intake appointments to determine eligibility for energy assistance grants
  • Ability to manage full schedule with up to 12 client appointments each day while processing incoming documentation for pending applications
  • Practices excellent time management and organizational skills in order to meet application deadlines for contractual compliance
  • Enforces agency and program eligibility requirements and policies. Energy Program policies are complex and inflexible
  • Maintains and updates electronic client information while ensuring accurate and timely data entry
  • Organizes and compiles client paper applications and confirms all required documentation is present
  • Corrects electronic and paper client files in the case of an error
  • Ensures client information is kept confidential
  • Develops and maintains a strong knowledge of available services both within Hopelink and in the larger community in order to provide referrals and resources to clients who are seeking services
  • Builds and maintains positive working relationships with fellow staff, vendors, donors, volunteers and other agencies
  • Performs general office duties such as typing, filing, copying, faxing, answering a multi-line telephone, and routing calls
  • Responds to all inquires in a friendly manner within 24 hours
  • Regular, daily attendance and punctuality is essential to our business and to this position

·       Communicates respectfully with people regardless of age, race, gender, religion, color, national origin, marital status, the presence of any physical, sensory, or mental disability, sexual orientation, political ideology, gender identity, military status, genetic information, or any other expression of diversity.

·       Practices and achieves Hopelink’s Core Competencies in order to support Hopelink’s overall strategy, team goals and individual goals. 

  • Willingness to be flexible in supporting operational needs. This may include working out of one of our other service center sites as needed  
  • Other duties as assigned

Required Qualifications:

  • Bachelor's or AA degree OR 2 years of relevant work experience or customer service experience
  • Intermediate level proficiency in MS Office suite including Word, Excel, Outlook and data systems
  • Exceptional verbal, written and organizational skills
  • Ability to exercise sound judgment and effective decision-making skills to accomplish goals and creatively problem-solve issues
  • Ability to work effectively with and provide services to a diverse population
  • Ability to work at various Hopelink Centers as needed

Preferred Qualifications:

  • Two years experience working with low-income families
  • Knowledge of the social service network throughout King County, as well as immediate community area helpful
  • Bi-lingual skills in Spanish, Russian, Farsi, or Cantonese

Physical Demands:

The physical demands and work environment described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities who are otherwise qualified to perform the essential functions. 

·       Must be able to lift 30 pounds on an occasional basis.

·       Work involves standing, walking, stooping, talking, reaching, sitting, bending, kneeling, climbing, grasping, hearing, using hands to handle, feel or operate objects, and reaching with hands and arms. 

·       Vision abilities required by this job include close vision and the ability to adjust focus. 

·       The noise level in the work environment is usually moderately quiet.

Licenses, Certificates and other requirements:

  • Must have reliable personal transportation in order to adhere to attendance expectations.
  • Must pass criminal background check through the Washington State Patrol.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.


If you want to join our dynamic team, why not bring your talents and skills to Hopelink? In addition to great staff, we offer a competitive benefit package.

To see all of Hopelink’s open positions, please visit:


Hopelink is an Equal Opportunity Employer committed to workplace diversity.



Not Eligible For Benefits: Seasonal/Temporary position

Professional Level

None specified

Minimum Education Required

No requirement