Family Housing Access Point Manager

Job Type

Full Time


Minimum: $70,000.00
Maximum: $80,000.00
Details: per year



Start Date:


Application Deadline:



2301 Mission Street, Suite 301
San Francisco
United States


*Hiring contingent on contract award


Mission Economic Development Agency (MEDA) -

Rooted in the Mission and focused on San Francisco, MEDA’s mission is to strengthen low- and moderate-income Latino families by promoting economic equity and social justice through asset building and community development.

MEDA is advancing strategies to create asset building opportunities for San Francisco’s Latino families and in the Mission District to ensure that: (1) Families are financially thriving; (2) Families have stable and affordable housing; (3) Children and youth succeed in school; (4) San Francisco Latinos are decision-makers in the institutions and political systems that affect their lives; and (5) The Mission is a strong and supportive community for Latino families, businesses and institutions.


Reporting to the Director of Asset Building Programs, the Family Housing Access Point Manager will oversee operations, compliance and staff at the Access Point. Day-to-day staff supervision includes MEDA and co-located partner staff. This includes in-house Housing Navigators, Promise Neighborhood Family Success Coaches, Case Managers, and Behavioral Health clinicians. The Access Point aims to support families who are experiencing or are at risk of homelessness. The continuum of services includes intake and referral to shelter, family shelter, transitional housing, diversion, subsidies, rental assistance, and childcare, as well as counseling and therapy, parenting education, prevention, and financial capability support services. The Access Point provides entry into the San Francisco Coordinated Entry System, Below Market Rate housing program, and affordable private market opportunities.


Program Implementation and Service Integration

  • Oversee and provide initial contact for any family accessing services at the Access Point.
  • Offer problem-solving support to families so they can retain any current housing or secure safe places to shelter-in-place. 
  • Perform eligibility screenings and assessments, entering all information in ONE and any other required systems.
  • Create safety plans with families, and refer to emergency shelter as needed.
  • Provide enhanced referrals to families to ensure additional basic needs are met.
  • Refer clients who do not meet eligibility requirements to appropriate agencies or resources.
  • Outreach and resource sharing in the community.
  • Process referrals from 311.
  • Once a housing match is made by the ONE system, offer referral and placements to families, and facilitate the connection.
  • Assess and de-escalate potentially volatile situations.
  • Assess family relationships for child abuse and neglect and report incidents to Child Protective Services as mandated by law.
  • Serve as an advocate for clients.
  • Attend individual and group clinical meetings to implement a trauma informed approach.
  • Provide back-up staffing for all services as necessary.
  • Participate in community events and outreach efforts.

Program Data Management and Evaluation

  • Responsible for ensuring timely and thorough data entry, database updates, and routine reporting. 
  • For new and modified program components, support implementation, development of indicators and outcomes, assist with curricula, and provide analysis of resources and capacity.
  • Create data systems and associated trainings to assist in the monitoring and tracking of progress towards outcomes and results as outlined in annual work plans and grant contracts.
  • Monitor and report on work plan, programmatic goals, and deliverables.

Staff Management and Support

  • Assist in supporting a healthy work environment.
  • Assist in implementation of professional development initiatives and opportunities.
  • Assist in identifying gaps in staff training and capacity and help develop plans for addressing those gaps.
  • May assist the Director in observing and coaching staff toward the attainment of outcomes and results.


Fund Development

  • Support positive funder relationships, specifically providing data and preparing reports, timely and accurately.
  • Assist with agency fundraising efforts as requested.
  • Serve as primary funder contact for special projects as assigned.


  • Represent families and the Access Point at local, regional, and national advocacy, training, and field events and conferences as needed
  • Other related duties as assigned


Ability to …

  • engage in “big picture” thinking, while also carrying out detailed tasks. 
  • provide operational and thought leadership strategy support.
  • engage various sets of individuals to coordinate the completion of complex tasks and drive outcomes.
  • support staff and maintain their accountability, while still building a strong team. 
  • represent MEDA and the community in a responsible, professional manner.
  • take risks and advocate internally and externally as required for the sake of the community and MEDA’s work.
  • assist in raising funds for programs and services
  • advocate for policy and systems change where appropriate



  • Strong leadership and management skills in direct service, with focus on data management, accountability and achieving results;
  • Program development and evaluation, including the development, systems and tools for service integration and/or program implementation;
  • Program area expertise in supporting families to navigate San Francisco’s homeless and housing systems;
  • Integrated services experience strongly preferred;
  • Project management, including the ability to undertake several projects at once, by keeping track of project timelines, achieving desired outcomes and maintaining accountability of the various parties involved in the given project;
  • Strong technology acumen to successfully navigate Salesforce, Google applications, and grant databases;
  • Experience and knowledge of coaching methodology.



  • Bachelor’s degree or equivalent work experience; Master’s degree in social work or related area a plus;
  • Excellent, demonstrated leadership skills with a track record of successfully supporting inter-organizational teams to achieve successful results;
  • Experience working with families in crisis;
  • De-escalation and trauma informed care training;
  • Excellent written and oral communication skills
  • Experience working with low-income, immigrant, and communities of color;
  • Bilingual in Spanish required

TO APPLY: click on the following link and complete the application form, including your cover letter and resume.


Fully paid benefits

Level of Language Proficiency

Bilingual in Spanish is required

Professional Level


Minimum Education Required

4-year degree

How To Apply

TO APPLY: click on the following link and complete the application form, including your cover letter and resume.