Group Exercise/Fitness Director, JCC Health Club

Job Type

Full Time


Minimum: $65,000
Maximum: $70,000




334 Amsterdam Avenue
New York
United States



Manage group exercise operations and frontline desk staff in the JCC Health Club including (i) all drop-in group exercise classes and studio management and (ii) frontline/welcome desk management. This position supervises staff who work in these areas and coordinates with JCC management to reach organizational goals. Provide a safe and positive experience to members and guests in the JCC Health Club facilities and group exercise classes, ensuring programs, staff and services meet and exceed the JCC’s values-driven member service standards at all times. This is a front-facing management job with the highest degree of direct member/constituent contact.


  • Group Exercise Management
  • Responsible for planning and execution of 100+ classes on weekly drop-in group exercise schedule plus the hiring, management, evaluation, and payroll of 60+ group fitness instructors
  • Communicate with group fitness instructors on all issues including scheduling, subbing and payroll discrepancies. Maintain group listserv.
  • Monitor, analyze and report on group ex participation, usage and trends. Recommend and execute changes to schedule to meet member needs. Stay current in the field.
  • Prescribe group ex programming for prospects and members
  • Studio management including tracking/ensuring cleaning and upkeep of equipment and working with front desk staff to ensure inventory system for all studios.
  • Produce group exercise schedule + holiday schedules and ensure schedules and classes are current/accurate on marketing mediums (print, web, plasma screen, etc.)
  • Maintain MindBody group exercise schedule with “live instructor” information.

  • Frontline/Welcome Desk Staff and Operations
  • Supervise 2 Desk Managers and daily responsibilities of the entire 4th and 5th Floor Welcome Desk staff (9 full-time + 6-8 part-time)
  • Supervise the scheduling of all front desk coverage (done by Desk Manager) and help Desk Manager assign MOD and back-up coverage as necessary; negotiate vacation request and time off conflicts
  • Create training and systems to ensure quality control and top member service is provided by desk staff consistently across all open hours.
  • Supervise frontline/welcome desk operations as point-of-sale for PT and Massage.
  • Ensure new member integration standards and guest policies (including fitness consultations, guest passes, courtesy visits) are being handled correctly.
  • General Member Service and Quality Control: Warmly greet members and guests in the Center for Health and Wellness.
  • Model the highest member service standards for frontline team, and train them on best practices.
  • Troubleshoot customer issues and train staff on appropriate response.
  • Adhere to safety policies/procedures. Remain aware of potential hazards or unsafe conditions.
  • Bi-weekly and Quarterly meetings with Chief Health & Wellness Officer and COO
  • Perform administrative duties


  • Act as Manager on Duty (MOD) as assigned for Health Club floors 3 to 6
  • Assist with special projects, events and promotions as needed.
  • Attend all meetings and training sessions as required.
  • Working Special fitness events on Jan 1 as needed

  • • Strong supervision or management experience required.
  • • Minimum 7 years Customer Service Experience in a related field.
  • • Minimum 5 years of group fitness management.

  • College degree preferred.
  • • Strong written and verbal communication skills
  • • Non-profit or community center fitness/wellness experience a plus.
  • • CPR/AED certification; additional First Aid training a plus
  • • Computer literacy: Office/Word/ Excel, Web-savvy; and willing to learn other computer programs as required by job. Social media, database or website management a plus.

  • HOURS:
  • Sundays 2:00-10:00pm MOD shift required
  • *Flexible Weekday Schedule Required – Need to be willing and able to shift schedule regularly as part of providing direct oversight of the JCC’s group exercise schedule (which runs 7 days/wk) and supervision for the JCC Health Club desk staff. This is not a “9-5” job as periodic monitoring, problem-solving and supervision will be required during various different shifts of the JCC’s Health Clubs open hours. Additionally, need to be able to serve as MOD or emergency back-up for frontline staff. Here is a sample schedule:
  • Sunday 2-10pm
  • Mon: 11-7pm 
  • Tues: 10-6pm 
  • Wed: 5:30am-1:30pm 
  • Thu: 8am-4pm
  • Fri/Sat OFF



• Strong independent decision-making skills.

• Excellent interpersonal, communications, and member service skills.

• Ability to work under pressure.

• Ability to exhibit enthusiasm for the job, the Health Club, and the JCC.



• Requires a wide range of constant physical activities, including but not limited to: sitting,

standing, walking, stair-climbing, bending, kneeling, twisting, pushing, pulling, and reaching.

• Frequent repetitive movements.

• Frequent movement, lifting or carrying of objects or weights up to 45 lbs.

• Requires close, distance, peripheral vision and depth perception.



Medical, PTO, 403(B), FSA, Transit, free membership to state of the art fitness and aquatics center.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Applications without a cover letter including salary requirements and resume will not be considered.