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Heluna Health | San Francisco, CA

Heluna Health

Published 15 days ago

At least $22per hour + commensurate with experience

Population Health Division of the San Francisco Department of Public Health.  The Receptionist’s role is to manage and coordinate the daily functioning of the 25 Van Ness, Suite 500 main reception area.  The Receptionist will bring a customer service approach to welcoming individuals in person or on the phone.  The Receptionist answers telephone, screens and directs calls.  The position maintains security by directing visitors and issuing visitor badges to individuals that have appointments. The Receptionist provides general clerical, operational, and administrative support. This position is responsible for setting a professional tone and a welcoming feeling for the office.  The Front Desk Receptionist holds the responsibility of maintaining order and safety in the reception area.  In addition, this position supports and responds promptly to emergencies in the Suite and in other PHD Suites throughout the facility; therefore this position must establish and maintain good rapport with staff to ensure successful coordination of processes during emergencies. 

 This is a full-time, temporary, grant funded, benefited position. Employment is provided by Heluna Health.

 Pay rate: Starting at $22.67 + commensurate with experience


·         Create a welcoming environment and manage reception area

·         Opens front desk area at 8:00 am every morning

·         Operate multi-line telephone system to answer, screen and forward calls, provide information, and take messages

·         Respond to staff requests via receptionist email

·         Greet research study participants, guests, staff and messenger services.  Determine nature and purpose of visit, and direct or escort visitors to specific destinations.

·         Ensure knowledge of personnel whereabouts and maintain complete sign-out/sign-in procedures for visitors and on-site staff.

·         Train back up staff on coverage for the main phone line

·         Responsible for facilitating requests through the Computerized Maintenance Management System (CMMS)  as well as follow-ups and training back-up coverage

·         Maintain office and file cabinet keys as well as sign out ledgers for various office equipment

·         Manage electronic conference room reservation calendar

·         Update documents; i.e. sign-in sheets, telephone directory, etc.

·         Manage messenger service log

·         Manage courier and package log

·         Manage distribution of mail to department sections

·         Manage Konica Minolta technician requests

·         Receive supply orders and distribute to appropriate staff

·         Coordinate reception coverage in order to attend regular staff meetings

·         Attend Office of Operations, Finance and Performance Management staff meeting and other meetings as requested

·         Responsible for sending email and memo communications to PHD staff located at 25 Van Ness, as needed

·         Oversee and manage the annual emergency response update of all PHD staff located at 25 Van Ness, emergency contact information

·         Oversee and coordinate a list of active Branch research studies being conducted at 25 Van Ness, including appointment/walk-in hours, eligibility and termination dates, contact staff person in coordination with the Operations Administrator.

·         Coordinate data collection and update employee information database; new hires, employee tracking, annual compliance trainings

·         Coordinate new employee packages and documentation; setting up email and phone; creating a new hire packet, exploring new information to include, ensuring employee badges are obtained, new hire documents are completed and entered into database, meeting with new hires for an orientation to the PHD systems (work order process, supply ordering, phone usage)

·         Assist with management of Ops Service requtests’ response and reporting

·         Ensure that office is equipped with required office supplies as appropriate

·         Perform other related duties as assigned


·         Experience as a receptionist and/or office assistant in high-paced setting

·         Excellent people skills

·         Excellent oral and written communication skills

·         Ability to work independently

·         Basic computer skills; word, excel, access, power point internet navigation

·         Experience or willingness to receive training in de-escalation techniques

·         Ability to work on multiple tasks simultaneously

·         Excellent and courteous follow-up, communication and empathy for clients, staff and professionals

·         Great attention to detail is needed to ensure all issues reported to the front desk are documented and addressed in a professional and timely manner

·         Demonstrated ability to juggle multiple assignments and to produce materials on tight deadlines


·         Experience working with and sensitivity to diverse communities, particularly communities of color and gay/lesbian/ bisexual/transgender communities including those marginally housed and those using substances

·         Basic knowledge of Public Health, communicable diseases, including HIV/AIDS, and hepatitis C

·         Spanish speaking

·         Basic knowledge of public health research

·         Extensive knowledge of Microsoft Access 2007 and above


Stand                                       Frequently

Walk                                        Frequently

Sit                                            Frequently

Handling / Fingering               Occasionally

Reach Outward                       Occasionally

Reach Above Shoulder           Occasionally

Climb, Crawl, Kneel, Bend     Occasionally

Lift / Carry                               Occasionally - Up to 50 lbs

Push/Pull                                 Occasionally - Up to 50 lbs

See                                          Constantly

Taste/ Smell                            Not Applicable

 Not Applicable                      Not required for essential functions

 Occasionally                         (0 - 2 hrs/day)

 Frequently                             (2 - 5 hrs/day)

 Constantly                             (5+ hrs/day)

 All qualified applicants will be considered for this position in accordance with the San Francisco Fair Chance Ordinance


It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Please apply at the following URL:

Population Health Division of the San Francisco Department of Public Health.  The Receptionist’s role is to manage and coordinate the daily functioning of the 25 Van Ness, Suite 500 main reception area.  The Receptionist will bring a customer…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • Temporary


Benefited position

Benefited position

Level of Language Proficiency

Spanish speaking

Spanish speaking


25 Van Ness Avenue, San Francisco, CA 94102

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