Senior Care Coordinator

Job Type

Full Time




101 Rock Street
Fall River
United States


Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts. Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner. This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 125-year tradition of high quality.

Our Community Service Agency (CSA) is seeking a full time (40 hr. per week) Senior Care Coordinator (SCC).  The Senior Care Coordinator (SCC) provides intensive care coordination services to children referred by the five MassHealth Managed Care Entities (MCE’s) – Boston Medical Center, HealthNet Plan, Fallon Community Health Plan, the Massachusetts Behavioral Health Partnership, Neighborhood Health Plan, and Network Health. Under the supervision of the CSA Program Director, the Senior Care Coordinator (SCC) serves as a supervisor on the Community Service Agency team providing supervision within a strengths based model of wraparound supports for families. The Senior Care Coordinator (SCC) co-supervises Family Partners on a weekly basis along with a Senior Family Partner. The SCC also supervises the ICC’s on a weekly basis. The SCC, while implementing the wraparound process facilitates the development of the Care Planning Team, who utilizes multiple tools, including strength-based assessments, inclusive of CANS in conjunction with a comprehensive assessment and other clinical information to organize and guide the development of an Individual Care Plan and a risk management/safety plan to improve the lives of families who have children with mental health needs.

Responsibilities include:

Supervise care coordinators and family partners on a weekly basis in group and individual settings.

See children and families as assigned for ICC intake and/or care coordination while adhering to the principles of wraparound.

Should be knowledgeable and experienced in the use of several of the following treatment modalities: individuals, family, child, and group. Should understand the concepts of wraparound services and strength-based approached to providing supports.

Have a willingness and ability to work with SED, DMH and DCF populations.

Willingness and ability to work flexible hours, including evenings to meet the clinical needs of the child and family.

Provide consultation and education to families.

Participate in 24 hour on call emergency pager coverage on rotating basis to address urgent child or family crises.

Triage referrals and provide referral resource with accurate and timely availability of needed resources.

Maintain paperwork requirements and timeframes of MBHP, the five MassHealth Managed Care Entities (MCE’s) – Boston Medical Center, HealthNet Plan, Fallon Community Health Plan and the agency.

Respond to reasonable expectations of the Agency and/or supervisor.

Assist in maintaining all policies and procedures related to all components of the community service agency. Senior care coordinators assist in ensuring all new and existing staff will be trained on these policies and procedures.

Provide orientation, coaching and training to newly hired staff.

Learn billing and insurance systems that interface with ICC. Complete authorizations when needed. Assist staff with insurance authorization problems and contact MCE’s as needed.

Understand and demonstrate commitment to agency mission, values and philosophy in performing skill specific to role.

Maintain all ethical and legal requirements of the Agency.

Assume responsibility for meeting and maintaining all licensing, COA or agency requirements for personal health, training or other certifications.

The SCC must be a MA LICSW with a Master Degree in Social Work or Masters in Counseling/Psychology or a related field with an LMHC from an accredited school. Must have skills necessary to engage and work with others from diverse backgrounds. Maintain a nonjudgmental attitude toward families. Maintain required licenses and certifications to perform role. Must have experience working with children and families. Must be willing to work with SED population and be able to work flexible hours in order to meet the clinical needs of the child and family.

The hours are Monday through Friday 8:00 a.m. - 4:30 p.m.  

****please include desired salary when applying****

To apply, please visit our website at

Family Service Association is an Equal Opportunity Employer.  


This is a benefits eligible position. Benefits include medical, dental, vision, short term and long term disability insurance, life insurance, 403(b), flexible spending account and a generous time off package including paid vacation, ten sick days accrued annually with rollover and eleven paid holidays. We offer ongoing training opportunities and an excellent work environment. 

Professional Level


Minimum Education Required

Master's degree