Client Services Admin

Job Type

Full Time

Published

10/30/2018

Address

1000 Broadway
Suite 480
Oakland
California
94607
United States

Description

Community Initiatives is an Oakland based nonprofit organization providing more than 90 different nonprofit clients with fiscal sponsorship, including tax-exemption, accounting and financial oversight, risk management and insurance, legal compliance, grants management, and human resource services. Our fiscally sponsored projects (FSPs) represent various nonprofit sectors––arts and culture, education, environment, health, human services, and public affairs. While the majority of our clients are located in the San Francisco Bay Area, a few operate in other states.


Summary:

This position provides administrative support to the client services team. The Client Services Admin acts as an internal service provider to the client services team, executes routine tasks, escalates service issues to appropriate managers as required, and manages extensive inputs into the Community Initiatives database. Over time, the Client Services Admin will provide insight and recommendations on improving services with a priority on high customer satisfaction.

 

Essential Job Functions

  • Support client services team by providing administrative support including: database entry, mail processing, scanning and copying documents, check log and scanning, maintaining client records and handling other administrative requests from senior staff members
  • Collaborate with the Finance and HR Departments to support clients’ financial needs, organizational effectiveness and capacity
  • Coordinate contracts and grant management
  • Resolve problems as they arise by actively listening and proposing solutions based on comprehensive understanding of clients’ circumstances, desires and issues
  • Provide data analysis, research and reporting as it relates to operational efficiency, customer satisfaction, and improving Client Services


Qualifications:

Required Qualifications:

  • Demonstrated ability to prioritize amongst multiple commitments simultaneously in a fluid environment
  • Project management skills with high attention to details
  • Outstanding communication skills, both verbal and written, to effectively communicate complex concepts in a clear, understandable manner
  • Strong interpersonal skills and an ability to build rapport with partners and stakeholders
  • Analytical abilities and problem-solving skills to quickly evaluate complex issues and escalate to appropriate team members
  • Ability to work as part of a dynamic team
  • Thrives in a fast-paced environment
  • Flexible, creative, and a quick learner
  • Knowledge of MS Office Suite
  • 1-3 years of relevant work experience in nonprofit management, client/donor customer service, consulting, or business administration
  • B.A./B.S. degree, or equivalent experience
  • Basic understanding of Salesforce or similar CRM database platform strongly preferred

Benefits

Working for Community Initiatives

CI offers a comprehensive benefits package including:

  • Fully paid medical, dental and vision
  • 401k and 3% employer match
  • Basic life insurance, AD&D, STD & LTD
  • 2 weeks of paid vacation
  • 12 days of paid sick leave
  • 11 paid holidays
  • 4 floating holidays

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Application Instructions

Interested candidates should submit a cover letter with salary requirements and resume to jobs@communityin.org


Equal Employment Opportunity

Community Initiatives is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.


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