Manager of Organizational Initiatives & Planning

Job Type

Full Time


Details: Salary commensurate with experience.




30 Clipper Road
United States



Cradles to Crayons (C2C) was founded in 2002, with the mission of providing children from birth through age 12, living in homeless or low-income situations, with the essential items they need to thrive - at home, at school and at play. C2C is at the cutting edge of volunteer management, and through its “Giving Factory” provides unique, hands-on opportunities for people to help other people. Headquartered in Boston, MA, C2C opened in Philadelphia in 2007 and in Chicago in 2016.

How Our Model Works: Cradles to Crayons collects new and nearly new children's items through grassroots community drives and corporate donations. Donations are then processed and packaged by volunteers, and are distributed to disadvantaged children through a collaborative network of social service agencies and school partners. C2C supplies these items free of charge by engaging and connecting communities that have with communities that need.

Cradles to Crayons meets a critical need as many children 12 years old and younger live in low-income and/or homeless situations. These living conditions can have negative effects on self-esteem as poverty can lead to increased social and emotional behavioral challenges; it impacts early education since half of children living in poverty start 1stgrade up to 2 years developmentally behind their peers; and safety may be compromised as children living in poverty have increased risk of injury.

While meeting the immediate needs of low-income children, Cradles to Crayons also sets a foundation for lasting change by providing meaningful, tangible volunteer opportunities to thousands of individuals and families and hundreds of corporations each year by organizing clothing collections, hosting fundraisers, or working in the "Giving Factory" warehouse.

Cradles to Crayons earned the highest possible rating from Charity Navigator for several consecutive years. Only 2% of charities rated have received this distinction, differentiating C2C from its peers, exemplifying the high standard of service at C2C, and indicating that C2C outperforms most other charities in America.


Reporting to the Senior Operations Manager, the Manager of Organizational Initiatives and Planning will establish planning and scheduling for all organizational initiatives which require volunteer labor and/or the use of the “Giving Factory”. In addition, the Manager of Organizational Initiatives and Planning will oversee scheduling practices for groups and individuals volunteering in the “Giving Factory”.

The Manager of Organizational Initiatives and Planning will have primary responsibility for coordinating the timely functional inputs and requirements of each department to support current and future major initiatives and signature events impacting the warehouse including but not limited to: Gear Up For Winter, Spring Greening, Ready for School, Gear Up for Baby, BPAT and Un-Gala. Primarily operating as the “master planner and scheduler” for programmatic impact on the “Giving Factory” she/he ensures that all departments are working in conjunction and on schedule to support the initiatives. The Manager of Organizational Initiatives and Planning will provide timelines, identify and source resource requirements, including those that are required to support future initiatives as they align with the organizations strategic mission.

The Manager of Organizational Initiatives and Planning will establish planning and scheduling for all functional needs, including tasks and responsibilities on a timely basis to support the success of each initiative.

As volunteers and staff are the engine that power Cradles to Crayons, the Manager of Organizational Initiatives and Planning will make it a priority to ensure that projects and work flow are planned and executed in a manner that provides an exceptional volunteer and staff experience. The Manager of Organizational Initiatives and Planning will oversee the planning, delivery, and quality of all volunteer programs.

The Manager of Organizational Initiatives will also ensure the “Giving Factory” provides a safe and customer focused appearance at all times all while producing every day essential items in an efficient and quality driven manner. Reporting to the Senior Operations Manager, the Manager of Organizational Initiatives and Planning will support the Community Engagement, Development, Partner Relations, Volunteer Relations and Warehouse Operations teams to help implement Cradles to Crayons’ mission, vision, strategic plan, and annual objectives.


  • Model and lead a positive “One Cradles” culture, underpinned by Cradles’ Cultural Values and related behaviors.
  • Direct and manage the Group Volunteer Leaders; including hiring, firing, and onboarding and performance management of these staff members.
  • Work cooperatively with staff and volunteers to support the mission of Cradles to Crayons and meet and sustain its goals.
  • Work with and provide timelines, scope and updates to coordinate and support:
  1. Partner Relations Associate to understand current and projected demand for items.
  2. Operations Coordinator to understand the capacities of inventory and infrastructure.
  3. Community Engagement Manager to manage receipt of planned drives and to communicate gaps and overages in inventory, in preparation of each new campaign.
  4. Manager of Family Philanthropy to support development strategies and provide warehouse environment for family engagement in the “Giving Factory”.
  5. Corporate Relations Associate to support financial, volunteer and monetary commitments that affect the “Giving Factory”.
  6. Market Leadership Team to prepare volunteer relation activities and warehouse operations for signature C2C events such as Backpack-A-Thon and Un-Gala and any other events that Cradles to Crayons hosts.
  • Provide direct leadership for and overall development of the volunteer relations team.
  • Develop and implement a volunteer recruitment and retention plan, including appreciation strategies. Take initiative to report volunteer metrics against goals and plans for recruitment to Senior Operations Manager.
  • Manage the effective and efficient scheduling of volunteers and is responsible for coordination and accountability of the Volunteer Scheduling Team.
  • Manage the organizational calendar to ensure resources match programmatic activity.
  • Create the daily production plan to ensure the strengths of both staff and volunteers are leveraged to support the most efficient output of KidPacks and other essential items.
  • Establish and maintain a volunteer program that meet the needs of the entire organization through collaboration with the Director of Development and Senior Operations Manager.
  • Manage volunteer relations for signature C2C’s events such as Backpack-A-Thon and Un-Gala.
  • Conduct volunteer surveys and implement suggestions from the feedback.
  • Manage weekly team meeting and one on ones with team members.
  • In conjunction with Senior Operations Manager, drive success of warehouse fundraising.
  • Troubleshoot and report any Salesforce or kiosk problems to IT.
  • Provide input to technology developments that could positively impact productivity, volunteer experience, or staff knowledge on the floor.
  • Always be prepared to provide an informative and compelling orientation at the start of every volunteer shift.

Other responsibilities include:

  • Responsible for establishing and maintaining effective communication and coordination with other employees, distribution partners, volunteers, and visitors.
  • Always work in a safe manner and contribute to providing a safe and secure environment for other employees and volunteers.
  • Salesforce super user representative to IT for Operations Team.
  • Complete special projects and miscellaneous assignments as required.
  • Work evening and weekend hours and in the warehouse as necessary. Provide coverage for Senior Operations Manager when necessary.


  • Successful execution of above responsibilities.
  • Successful completion of annual priority goals relative to C2C’s annual priorities as determined with supervisor in Performance Evaluation Process.
  • Good communication exists with co-workers and volunteers.
  • Management is appropriately informed of scheduling activities.
  • Volunteer recruitment and retention goals are achieved.
  • Adhere to and understand budgetary requirements.
  • Active participation in all aspects of initiatives with quantifiable outcomes.

Required Experience/Knowledge/Skills/Abilities:

  • BA degree required.
  • 3-5 years of supervising or program management experience.
  • Read, speak and write fluent English, with great written and verbal skills.
  • Cooperate and show willingness to assist others.
  • Communicate with co-workers and volunteers in a courteous and professional manner.
  • Easily navigate through Microsoft Office suite. Salesforce experience is recommended.
  • Work independently, work under supervision, and work in a team-based and goal-oriented environment.
  • Work some evening and weekend hours.
  • Easily walk up and down stairs, bend down, reach, push and pull and lift up to 40 lbs.
  • Access to personal transportation/vehicle a plus, but not required.


Diversity and Inclusiveness are core values at Cradles to Crayons, and we continuously strive to be a team where everyone feels welcome and supported. It is the policy of Cradles to Crayons to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information and/or any other protected characteristic under applicable law. Individuals from underrepresented groups are especially encouraged to apply.


This is a warehouse environment and normal changes in temperature are to be expected while working inside the warehouse or outside, on or around the loading dock. There are no hazardous or significantly unpleasant conditions.


In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made by Cradles to Crayons which may pose serious health or safety risks to the employee or others, or which impose undue hardships on the organization.

Professional Level


Minimum Education Required

4-year degree

How To Apply


Please send a cover letter and resume with relevant experience to