Program Manager - Mental Health

Job Type

Full Time




East 14th Street
San Leandro
United States


The mission of Felton Institute is respond to human needs with cutting-edge social services and treatment that combine the best social science research with cultural sensitivity, a deep respect for the consumer, and a commitment to social justice.

Founded in 1889, the Felton Institute (formerly Family Service Agency of San Francisco) has an over 100 year history of innovation in services for vulner­able children, families, adults, and older adults. Felton offers a dynamic, challenging, and supportive work environment. All staff is supported to increase their skills, enter new domains, and increase their position and salary as their skills grow.  Felton offers an excellent benefits package and salaries that are well over the median of Bay Area non-profits. We are seeking employees who are excited by the idea of lifelong growth in the skills they bring to helping those in need.

Felton’s Senior Division specializes in a full continuum of geriatric mental health outpatient programs and a range of aging services programs, including workforce development, economic security, case management, advocacy and a number of programs addressing social isolation and the digital divide.  The Division is also very active with city and community partners for the development of new service areas and policy recommendations.

Program Description

The Senior Division Older Adult Service Team (OAST) joins our Deaf Community Counseling Services (DCCS) and our Prevention and Recovery in Early Psychosis (PREP) collaborative program in providing services to the residents of Alameda County, under contract by Alameda County Behavioral Health Care Services.

The OAST provides community-based mental health services to adults 60 years of age and older with severe and persistent mental illness across Alameda County (excluding Berkeley and Albany). The OAST supports client recovery and wellness through a person-centered approach that is culturally-responsive, trauma-informed, and considers the unique bio-psycho-social needs of older adults.

The OAST is led by the Program Manager, and the treatment team includes Clinical Case Managers (LCSW, MFT, ASW, MFTi), Community Specialists (who provide peer support), medical staff (Psychiatrist, Psychiatric Nurse Practitioners), and an administrative staff person. 


Job Description

The Program Manager reports to and is supervised by the Senior Division Director. The Program Manager provides supervision to Clinical Case Managers and Community Specialists, facilitates team meetings including collaboration with medical and administrative support staff, coordinates referrals and intake, monitors charting compliance, and ensures a welcoming environment for clients. The Program Manager is also responsible for meeting all program requirements of the contract. Program Managers participate in the Senior Division management team, which coordinates program implementation and development, and participate in agency-wide management meetings. 

Program Specific Responsibilities

·        Manage the Senior Division OAST program under the supervision of the Senior Division Director.

·        Recruit and build the OAST team, with support of the Senior Division management staff.

·        Provide clinical, programmatic, and administrative supervision to Clinical Case Managers and Community Specialists. 

·        Coordinate crisis management with staff team and facilitate clinical problem solving as needed.

·        Support the operation of the medical team, and coordinate multi-disciplinary team conferencing between program staff and medical staff.

·        Coordinate referrals, intake, and caseload assignments, and facilitate team meetings.

·        Monitor staff charting to ensure compliance with the Alameda County BHCS contract.

·        Develop systems and operations to meet program goals, including systems for step-down of services and referrals of clients who graduate from programs to other servicing agencies.

·        Provide direct services, including facilitation of intervention and wellness groups, as needed.

·        Work with Felton Division of Training and Research to strengthen implementation of evidence-based practices and develop research tools to measure effectiveness of geriatric outpatient treatment model.

·        Maintain and develop working relationships with Alameda County BHCS and community partners   including the Area Agency on Aging, In-Home Supportive Services, Adult Protective Services, and other stakeholders.

·        Additional duties as needed.

Minimum Qualifications:

·        MA/MS in Social Work or Psychology and registered with CA BBS, with licensed preferred (LCSW, MFT, LPCC).

·        Minimum 4 years experience providing direct service to clients with serious mental illness; direct service to older adults preferred.

·        Minimum 2 years experience in program management, program development, and staff supervision.

·        Direct knowledge of Medi-Cal billing codes and requirements and DSM-V diagnoses.

·        Strong facility with electronic medical record systems.

·        Knowledge of Alameda County behavioral health and community resources preferred; knowledge of services for older adults preferred.

·        Experience in managing projects, making independent decisions, and problem solving.

·        Exceptional written and verbal communication skills, including public speaking.

·        Experience and knowledge in the field of aging preferred.

·        Outstanding organizational skills and attention to details.

·        Proven experience as a team player with a welcoming attitude.

·        Personal practice of cultural humility and ability to promote cultural humility among staff to provide quality services to clients from a wide range of background. Bilingual/Bicultural ability a plus.



Medical, Dental, and Vision insurance (PPO or HMO options)

403(b) retirement plan

Employer paid life insurance

Employee Assistance Program

Flexible Spending Account (both medical and dependent care)

11 Paid holidays

21 days of Paid Time Off

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please click on link to apply:



Gala Martin

Recruiting Manager

Felton Institute


Phone: (415) 474-7310, ext. 614