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Information Technology Support and Training Specialist

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Bible League International


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Published 28 days ago

Information Technology Support and Training Specialist

This is not just a job opportunity, this is an opportunity to transform lives!

Summary

Provide technical expertise, guidance, and support to users. Identify, research, and resolve technical problems with PCs, laptops, and network connections. Respond to service requests submitted via problem tracking software, telephone calls, email, voicemail, and verbal requests. Develop training materials and provide training to staff on hardware, software, and services used within the organization.

Duties

Technical Support

1.Configure, install, and setup PCs and laptops (hardware, operating system, network connection, and appropriate software.)

2.Provide hardware technical support for PC, laptop, and network users (troubleshooting, client system maintenance, etc.).

3.Provide software technical support (loading software, assisting with applications, email, troubleshooting, etc.).

4.Install/relocate hardware, box and ship equipment, and work with cabling.

5.Work with the Cisco Call Manager and Unity voicemail system, as needed, to support staff requests for adds, moves, and changes or other programming as directed by the Technical Services Manager.

6.Assist with maintaining hardware inventory information in the asset management software.

7.Assist with and provide technical expertise over all audio/visual (AV) equipment, and provide support as needed. This will include setup, operation, and take down of A/V equipment as needed throughout the organization, as well as provide post production support of audio and video files.

8.Perform projects and tasks as directed by the Technical Services Manager.

9.Work on special projects, when not performing other Technical Support duties and as time permits. 

Training Duties

1.Design, develop, and deliver trainings programs and individual classes on hardware, software, and services used within the organization.

2.Coordinate and communicate with organizational managers to assess departmental training needs and objectives.

3.Coordinate with IT Technical Services Manager regarding training opportunities that exist based on common issues being reported to the IT Technical Services.

4.Create, administer, analyze, and report on end user needs and skills assessments.

5.Develop and coordinate an overall software applications training curriculum for end users of all levels.

6.Present instructor-led, online delivered, and desk-side training sessions.

7.Create short format video training modules.

8.Develop and deliver new courses for new and existing software applications and services, including all course materials, exercises, and skills evaluation.

9.Create and coordinate training schedules with global staff.

10. Establish and maintain a database to track training participants’ status and results.

11. Liaison with internal software developers and report on software problems and issues related to internally developed applications.

12. Participate in identification and recruitment of external course providers for specialized software training needs.

13. Research and recommend online training opportunities.

Organizational Relationships

Reports to: Technical Services Manager

Qualifications

1.Must be a Christian, having a personal relationship with Jesus Christ. Must also agree with our statement of faith and conduct his/herself in a Christ-like manner.

2.A combination of 5+ years education and/or IT technical experience related to computer hardware, and networking is required. A+, Net+, or CCNA Certifications preferred. 

3.A strong background with using and configuring Windows 10, and Apple macOS operating systems for a Windows server environment.

4.A strong background with using and configuring mobile operating systems such as Apple iOS, Android, Windows Mobile for the enterprise.

5.An advanced understanding of using Microsoft Office 365 applications in a collaboration environment.

6. A strong background with administering and troubleshooting WebEx Meetings in conjunction with WebEx Room Kits and other SIP based telepresence systems.

7.High level ability to utilize training and collaboration platforms such as WebEx and Zoom.

8.A familiarity with administering Apple mobile devices using JAMF PRO is preferred.

9.Experience with rebuilding a PC with regard to reloading an operating system, reloading appropriate software, and reloading data files.

10. An understanding of Cisco hardware and experience with Cisco firewalls, switches, access points, and IP phones.

11. Ability to properly create ethernet networking cables

12. Working knowledge of network connectivity and IP addressing and the ability to troubleshoot network related issues.

13. Proven analytical and problem solving skills.

14. Strong interpersonal skills with the ability to establish and maintain cooperative and effective working relationships with all levels of staff. Must have a customer service focus with a genuine desire to help users.

15. Proven verbal and written communication skills and ability to work as part of a team.

16. Ability to effectively and comfortably communicate in front of large audiences.

17. Ability to create impactful and engaging presentations and training materials

18. Ability to work independently and be self-motivated with a minimum of supervision; be highly organized and able to effectively prioritize responsibilities.

19. Position requires mobility and agility in office environment to include standing, bending, climbing ladders, lifting and carrying up to 50 lbs. This position requires more physical activity than most office positions.

20. Effective listening skills with positive attitude, trainable and coachable with strong work ethic.

21. Ability to travel by land and air to other office locations within the USA or internationally as directed by the Technical Services Manager.

Standards of Performance

1.Comply with established organizational rules, policies, and procedures.

2.Perform duties efficiently, thoroughly and responsibly, completing tasks on a timely basis.

3.Hours on the job, punctuality, being a self-starter, and demonstrating a consistent attitude of cooperation.

4.Perform tasks with a strong attention to detail and accuracy.

In day-to-day responsibilities, this position will carry out Bible League International’s core values which are:

·We believe this ministry belongs to God.

·We believe the world needs a relationship with Jesus Christ, God’s Word, more than anything.

·We believe integrity is the foundation of all our decisions and actions.

·We believe we are accountable to God and people to steward wisely the resources God entrusts to us.

·We believe that building strong relationships with our colleagues, ministry partners, donors, and vendors is essential to the fulfillment of our ministry commitments.

·We believe that all our employees should be valued and respected.

·We believe that all our employees should be encouraged in their faith-walk and professional growth and development.

·We believe that innovation and adaptability are essential for efficient and effective ministry.

Performance Evaluations

A performance appraisal will be conducted after the initial 90 days and 6 months of a new position and annually thereafter by the Technical Services Manager. A revision to a current position description does not necessarily require an additional performance appraisal.

Bible League International offers employees a comprehensive benefits package including a generous 401k plan. As a part of our Statement of Faith BLI champions the training and professional of our employees. If you want to learn more about this exciting role or if you would like to apply, please visit our application site here.  

We consider applicants for all positions without regard to race, color, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. Bible League International is a nonprofit, non-denominational, faith-based organization. Pursuant to the Civil Rights Act Section 702, the Bible League has the right to hire only candidates who agree with Bible League's Statement of Faith and profess Jesus Christ as their personal Lord and Savior.

Information Technology Support and Training Specialist

This is not just a job opportunity, this is an opportunity to transform lives!

Summary

Provide technical expertise, guidance, and support to users. Identify, research, and resolve…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • High School Diploma Required
  • Professional

Location

3801 Eagle Nest Drive, Crete, IL 60417

How to Apply

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