The Women’s Center Advocate supports self-identified women who are in immediate need of housing, basic items, food, health services, and other support due to homelessness, gender-based violence, and trauma. In this role, the Advocate will assess clients’ immediate needs, provide information and support to overcome barriers, provide early-interventions, and link to long-term services and care.
Services are provided in person and virtually at various community-based settings within the Tenderloin and SOMA. Regular and predictable attendance is essential.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties can be assigned, and the duties and responsibilities of the job are subject to change without notice.
- Provide low-threshold advocacy and case management, which includes linkages, referrals, and assistance to housing, health services, legal aid, and other human services and resources.
- Conduct outreach, needs assessments, service planning, service coordination, and follow up contacts in person or by phone with clients and other providers.
- Develop rapport and trust with clients, through motivational interviewing techniques, to ensure a smooth and successful transition to long-term services and their providers.
- Develop and maintain an effective network, based on collaborative efforts, with other GLIDE service providers and appropriate community service agencies, to provide comprehensive services to clients.
- Document service contacts and other efforts program database and maintain accurate, current data, records and files, and documentation of clients’ progress.
- Apply strength-based, client-centered approach with adherence to cultural humility and trauma-informed service and harm reduction principles.
- Attend weekly individual supervision and other administrative meetings as directed by supervisor.
- Adhere to professional boundaries and standards, including requirements of HIPAA, best practices to maintain confidentiality, and reporting requirements (e.g., child reporting, adult abuse, etc.).
- Meet professional obligations through efficient work habits such as: collaborating with co-workers, meeting deadlines, honoring schedules, attending and actively participating in staff and individual meetings, supervision, case conferences, client conferences and in-service trainings.
- Demonstrated knowledge of conducting a needs assessment, collaborative approach to service planning, and basics of Motivational Interviewing.
- Experience working with individuals that have faced chronic/long-term homelessness, severe or persistent mental illness, substance use disorder, chronic/complex trauma, and of marginalized communities (based on race, gender, sexual orientation, etc.).
- Experience with crisis management and ability to provide de-escalation in individual and group settings.
- Knowledge of strength-based and client-centered approaches as well as trauma-informed and harm reduction principles.
- Knowledge of human services, healthcare, and other resources in San Francisco and greater Bay Area and experience navigating processes for application and enrollment.
- Understanding of systemic racism and other forms of discrimination as barriers to health, well-being, and self-sufficiency.
- Ability to plan, prioritize and organize tasks and meet deadlines with strong attention to detail, particularly in documenting case files and updating database;
- Understands and follows basic ethics, values, and principles of case management regulatory practices;
- Excellent interpersonal and communication skills to establish and maintain effective working relationships with those contacted in the course of work.
- Works well under pressure and manages stress effectively in a demanding and fast paced environment;
- Demonstrates cultural humility and has the ability to work effectively across cultures.
- Demonstrates a commitment to learning, communicating, and working respectfully with people different from themselves;
- Commitment to the mission, values, and philosophy of GLIDE.
EDUCATION and/or EXPERIENCE:
- 1+ years case management, navigation, or advocacy experience working with socially and/or economically marginalized, multiply diagnosed populations;
- Knowledge of violence prevention and intervention techniques. Experience providing direct social services to homeless and/or very low-income clients who are dual diagnosed and/or have experienced domestic violence, and/or have been incarcerated;
- Knowledge of community resources for aiding clients;
- Demonstrated understanding of lesbian, bisexual, transgender, and African American populations. Demonstrated understanding of the psycho-social and economic issues that may impact clients.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Must have/obtain CA Domestic Violence certification; (can provide training if needed).
- Alcohol and Substance Abuse certification and/or Harm Reduction Counselor certification desired;
- Exceptionally strong communication skills;
- Proficiency in spelling, grammar and writing needed to draft detailed instructions, case care plans, and other required documentation.
- Basic mathematical skills
- Proficient in the use of MS Office Suite, experience with databases helpful
- Ability to learn new computer programs
- Experience with virtual meeting platforms (preferred)
The physical demands described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
- Vision corrected in normal range;
- Hearing corrected in normal range. Ability to communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking;
- Ability to reach by extending hand(s) or arm(s) in any direction; finger dexterity required to manipulate objects with fingers, e.g., use a keyboard. Able to use equipment typically found in an office environment;
- Activities that occur frequently are: sitting, standing, walking, and handling. Activities that occur occasionally are: climbing staircases. Activities that occur infrequently are: bending, twisting, reaching straight, above, and below shoulder level, carrying and lifting up to 25 pounds;
- Ability to sit for minimum periods of one hour at a time, and come and go from the work area repeatedly throughout the day. Ability to move quickly to address emergency or potentially dangerous situations. Ability to move about the building and the organization as needed;
- This person must take frequent short breaks, integrate stretching into her/his daily duties to avoid musculoskeletal disorders;
- Ability to use public and/or private modes of transportation. Duties are office based, but travel to various San Francisco venues is required.
The work environment described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
- Fast paced, with frequent interruptions, demanding, social services office environment;
- Noise level is moderate to noisy and lighting is conducive to completion of work;
- The employee may be exposed to air borne pathogens;
- GLIDE’s buildings are located in the Tenderloin. Due to our surroundings, it is important to always be aware of what’s going on around you while walking around the neighborhood.
- GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.