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Caregiver Support Manager

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Organizational Overview

As an independent chapter of a nationwide organization, Friends of the Children-Boston (Friends-Boston) impacts generational change by empowering youth greatest the greatest obstacles through relationships with professional mentors. Twelve and a half years, no matter what.

We provide a salaried, professional mentor, called a Friend, for a youth's entire childhood, from kindergarten through graduation. We select children facing the highest number of risk factors in kindergarten and provide them with weekly support every year for 12.5 years. We call the children we work with Achievers to demonstrate our belief in their potential for success. We partner with communities and schools most impacted by systemic inequities, and we work to amplify the voices and invest in the hopes and dreams of our Achievers and their families.  

Friends-Boston’s long-term goal is that all of our Achievers will graduate from high school and succeed in college and career. Headquarter in Nubian Square in Roxbury, Friends-Boston currently works with 176 Achievers and alumni. Through our adaption of a Two Generational Model, our work also impacts more than 400 of our Achievers’ caregivers and their siblings.   

www.friendsboston.org

For the last 16 years, Friends of the Children-Boston has been on the front line of supporting youth who face the most difficult challenges to future success through our innovative long-term paid professional mentor model. With more than 85% of our alumni persisting in pursuing a college degree and/or employed, we know our success is a result of our ability to provide them with a network of support in every aspect of their lives. This includes supporting the caregivers in becoming stronger advocates and champions for their children’s interests.  

Over the last 16 months of the global pandemic, our youth and families bore the brunt of the impact, including loss of employment, inadequate support in remote learning transition, and significant threats to physical and mental health. As a response, we added enhanced family support elements, such as weekly food assistance, weekly caregiver check-in and respite, and technology support, to better stabilize our community. What we learned in this crisis is what we have known all along – children thrive when their caregivers thrive. It demonstrated the power of a Two-Generation (2Gen) model—that of supporting the whole family by intentionally and simultaneously working with our Achievers and their caregivers. 

Solutions for rebuilding post-pandemic must include 2Gen framework and caregiver and family stabilization. Only then can we continue to support our youth in their resilience and relentless pursuit for their hopes and dreams.  

Taking what we have learned, we plan to expand our model to adapt the child-focused 2Gen framework by adding enhanced services and partnerships to support the caregivers and the success of the whole family. Our vision is to build a network of support that will uplift the whole family and empower individuals, both adults and youth, to rebuild and transform the community they call home.  

A 2Gen model challenges us to empower both youth and their parents to fulfill their hopes and dreams together and find tangible pathways out of poverty. Research (and our own experience) has shown that a parent’s education, economic stability and overall health has a tremendous impact on a child’s life trajectory. Similarly, a child's positive educational experience and healthy development can inspire parents and set the entire family on a stronger path together.

In addition to providing a one-on-one salaried, professional mentor (a Friend) to individual children, our 2Gen expansion will build an integrated network of support for parents and caregivers by engaging key high-impact partners to: 

  • Connect the entire family to resources such as counseling, housing, transportation, health care, education and employment services;
  • Engage caregivers as a partner in school-related activities, such as supporting special needs and increasing coordination with teachers in their child’s learning environment; 
  • Sponsor family-centered skills and activities to build social capital for both youth and parents; 
  • Promote the caregiver-child relationship to build connection, reduce stress and problem solve together; 
  • Provide skills building opportunities for caregivers to set and secure a path to long-term stability for themselves.  


Through this expansion, we will triple the number of individuals served from 142 youth to more than 400 youth and families.  


In order to ensure the success of our 2 Generation Expansion, we have created the position of the Caregiver Support Manager to help carry out our vision. The position is critical in helping to design appropriate program elements based on knowledge of the current staff and caregivers, and work with our Professional Mentors to drive toward whole-family success. On a daily basis, the Caregiver Support Manager will work closely with the Program Director to design and launch all caregiver support components. The position will report to the Program Director.  

Responsibilities:

Enhanced Current Caregiver Communications and Connections - 20%

  • Work closely with program staff to design and disseminate enhanced org communications to caregivers
  • Create different channels of communications to provide regular program updates such as social media, newsletter, …etc
  • Work with program leadership and staff to design and disseminate caregivers communications materials specific to welcoming and onboarding new families
  • Work with development team on streamlining and coordinating the family support efforts (matching family needs with people who can fill them)
  • Work with program leadership and staff to ensure inclusion and active participation of caregivers in designated program activities and organizational events.  
  • Create an ongoing feedback loop to gather data and feedback from caregivers about their satisfaction with the program. Use data to demonstrate impact and recommend improvement of the program.

Partnership Network Building 30% – Through partnership, build caregiver specific programming focusing on economic mobility, housing stability, education advocacy, post-secondary education, social emotional or other areas as identified by caregivers 

  • Work with program leadership, program staff and caregivers to identify a year-long agenda to map out partnership landscape
  • Work with Director of Program to solidify key partnerships within our current partners that can be expanded to include caregivers, such as secondary and post secondary education partners, healthcare partners, corporate or employment partners
  • Work with Director of Program and caregivers to identify new partners who can support caregivers in investing in their own growths 
  • Plan and host a minimum of 4 partnership learning community activities and ensure attendance and evaluation
  • Create a “warm referral” network of trusted partners 
  • Track and evaluate the effectiveness and efforts of our partners, as well as our referral process. Use data to demonstrate impact and improve our efforts.  

Caregiver social capital building 20%

  • Work with the Director of Program and staff to identify caregivers for the Caregiver Advisory Council, orient them to the role, and coordinate all logistics of the council.  
  • Work with Director of Program and caregiver advisory council to organize quarterly social network nights of caregivers
  • Organize, attend and follow up from the networking events to ensure relationship building, connections for resources and mutual support.
  • Translate what we learned in the network nights to inform caregiver specific partnership and staff trainings
  • Track and evaluate the effectiveness of the social capital building. Use data to demonstrate impact and improve our efforts.  

Enhanced team support and resource referral building 20%

  • Create, maintain and regularly update a robust resource bank to support wide array of needs for caregivers
  • Support professional mentors in helping to identify and connect caregivers with resources
  • When necessary, help to assemble a coordinated team to support families in crisis and support the creation of clear plans and follow-up’s that lead to stabilization
  • Actively source and widely disseminate resource information to all professional mentors on a regular basis
  • Work with program leadership to identify and carry out professional development opportunities and activities for professional mentors.
  • Track and evaluate the effectiveness of the team support. Use data to demonstrate impact and improve our efforts.  

Org Support 10%

  • Support the overall effort of mission delivery and contribute to identifying and implementing strategies that lead to generational change.
  • All other duties as assigned 

Required Skills and Attributes

  • A great sense of humor
  • Experience with using data to drive strategies and outcomes
  • Strong inter-personal relationship building skills
  • Strong work ethic and sense of responsibility
  • A persuasive and passionate communicator with outstanding written and verbal communication skills with a variety of audiences.
  • Entrepreneurial, flexible, creative and solution focused
  • Strong conflict resolution skills
  • Ability to stay composed, solution focused, and thoughtful in a complex environment
  • A growth mindset and commitment to ongoing learning


Qualifications

  • Strong verbal and written communications skills 
  • A minimum of 5 years of prior experience in creating and carrying out family engagement activities and programs in communities of Boston required
  • Proficient in Microsoft and social media channels requires; Prior experience Google G-Suite technology platforms and evaluation database preferred
  • High school degree required. College and advance/professional degree in human service related fields or relevant professional experiences preferred
  • Proven ability to track, prioritize, and drive multiple concurrent projects to success using strong project management skills and prioritization
  • Demonstrated proficiency and commitment to racial equity and social justice
  • Bilingual written and verbal proficiency in English and Spanish required

Organizational Overview

As an independent chapter of a nationwide organization, Friends of the Children-Boston (Friends-Boston) impacts generational change by empowering youth greatest the greatest obstacles through…

Details at a Glance

  • Time Commitment
    Full Time Schedule

Location

On-site
184 Dudley St, Boston, MA 02119, USA
Suite 100

How to Apply

How to Apply

Friends of the Children-Boston offers a collaborative team of colleagues who are passionate about the mission and a flexible work environment. Salary 50K – 60K, commensurate with experience. To apply, candidates should review the Friends-Boston website and submit a resume and a thoughtful cover letter explaining why you would like to be considered for this position to hiring@friendsboston.org. Please include “Caregiver Support Manager Position” in your email subject line. Position is open until filled. 

Friends of the Children-Boston is an Equal Opportunity Employer

How to Apply

Friends of the Children-Boston offers a collaborative team of colleagues who are passionate about the mission and a flexible work environment. Salary 50K – 60K…

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