KCAPA Program Case Manager

Job Type

Full Time



Start Date:


Application Deadline:



216 W. Somerset Street
United States


Position Summary

The Exito Case Manager at Kensington CAPA engages the client, building and nurturing relationships with the family and developing an understanding of each family member’s passions, strengths, resources and challenges. The Kensington CM is embedded in Congreso’s Out of School Time programming at Kensington High School for the Creative and Performing Arts. The CM carries a caseload of students who are demonstrating the early warning indicators of dropping out of school. The CM will serve as a mentor and coach, creating and following-up on the initial client’s individualized learning plan, academic counseling support and connecting all family members to additional resources as needed.

Essential Functions

1.  Provide initial client orientation and conducts Comprehensive Assessments for student and other family members and then creates an action plan based on the outcome of the assessment.

2.  Assess family needs, identify resources, make referrals, follow-up, and document client interactions in the UNIDAD and funder databases.

3.  Maintain consistent contact with Caseload.

4.  Conduct at least one home visit per month and on an as needed basis.

5.  Responsible for ensuring client makes the connection with the referred service, this often means going with the client to the first visit(s).

6.  Report all serious incidents involving clients and families to supervisor and completes the needed documentation with in 24 hours.

7.  Responsible for working with the staff at the referred service(s) to track the client’s attendance and engagement, intervene as appropriate, and track the client’s progress toward their goals using a series of standard client outcome indicators.

8.  Implement, by instruction and action, the philosophy of education and career/life learning exploration.

9.  Forecast the educational needs of each client based on their interests and abilities.

10. Develop and maintain relationships with school administration and counselors.

11. Report on each initial client’s educational and social progress in detail through quarterly narratives and biweekly meetings.

12. Attend staff meetings, supervisions, retreats, and participate in external and internal training sessions.

13. Proactive inquiry and informed treatment of sensitive client concerns such as domestic violence, child abuse, HIV/AIDS, and mental health/drug and alcohol use according to HIPAA guidelines.

14. Responsible for initiating outreach and intervention if a family’s commitment to the program is waning.

15. Follow-up on client’s Individualized Service Plans.

16. Provide services according to Congreso’s Primary Client Management (PCM) Model.

17. Facilitate biweekly activities for Kensington CAPA students, including service learning projects.

18. Manage classroom to encourage positive interaction among students, resolving conflicts in a non-violent manner.

19. Maintain and inventory supplies and equipment. Request supplies and equipment in a timely manner.

19. Ensure that classrooms and other school spaces are left in good condition each day and report any loss or damage to management.

Knowledge, Skills, and Abilities (Career Pathway: Direct Services)

All Staff Competencies

·        Basic understanding of Congreso’s mission, vision, values, programs, services, and business plan.

·        Knowledge and understanding of the targeted community needs and demographics.

·        Understanding of legal criteria for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.

·        Ability to provide nonviolent intervention with a high level of ethical standards of conduct, cultural sensitivity and within appropriate boundaries and limits.

·        Ability to effectively use standard office equipment.

·        Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.

·        Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, UNIDAD, and customized databases.

·        Adheres to all Congreso and departmental policies and procedures.

·        Attends all Congreso in-services as required.

·        Strong written and verbal communication skills and effectively communicate with individuals and groups.

·        Bilingual (Spanish/English)

Direct Services Staff Competencies

·        Knowledge of legal and political issues, and community resources and benefits that impact and/or benefit the targeted client needs.

·        Knowledge of basic client management procedures (PCM Model) for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of education and employment goals throughout the agency without regard to

·        Demonstrates understanding and knowledge of the Latino culture and availability of North Philadelphia community resources.

·        Ability to effectively interview and engage a client in appropriate programming.

·        Ability to exercise conversational English and Spanish preferred.

·        Ability to effectively conduct one on one advocacy and/or educational presentations.

·        Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.

Experience, Education, and Licensure

Minimum Experience: 1-2 years case management experience in providing supportive services in a community setting.  Knowledge of the Latino community and resources within the community and in the city at large. Computer proficiency in Microsoft Office Suite required.  Bilingual (English/Spanish) preferred.

Minimum Education: Bachelor’s degree, or Associate’s Degree and 1-2 years related experience working with teenage children required.

Certification/License: N/A


Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

About Congreso

Congreso is a multi-service nonprofit organization whose mission enables individuals and families in predominantly Latino neighborhoods to achieve economic self-sufficiency and wellbeing. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.


To Apply

To apply for this position please submit a cover letter, resume and salary requirements here. For more information about Congreso and other career opportunities please go to www.congreso.net.

Professional Level


Minimum Education Required

4-year degree

How To Apply