Job Type

Full Time




1711 South Broad Street
United States


JOB TITLE: Quality Assurance Coordinator

DEPARTMENT: Education Department - Truancy Case Management Program

REPORTS TO: Education Department Director

JOB CATEGORY: Full-Time Non-Exempt

SALARY: $38,000

QUALIFICATIONS: Bachelor’s degree required from an accredited college/university. Minimum two years’ experience in social work or related field that includes case management and child welfare experience working with children and youth, juvenile delinquency, and/or families.

Interested applicants MUST submit a detailed cover letter, resume and writing sample to Applications without these materials will not be considered.

ORGANIZATIONAL CONTEXT: SEAMAAC welcomes applications for the position of Truancy Case Manager. SEAMAAC is a nonprofit organization in Philadelphia, with the mission “To support and serve immigrants and refugees and other politically, socially and economically marginalized communities as they seek to advance the condition of their lives in the United States.” SEAMAAC envisions a strong and unified society, where immigrants and refugees work alongside other Americans to build shared political, economic and social power. We envision a community where the contributions of each generation of Americans, whether Native to this land, immigrant, or brought against their will, are equally acknowledged, valued and embraced, and where all people live whole, healthy lives with joy and dignity.

POSITION SUMMARY: The Quality Assurance Coordinator plays a critical role in using data and evaluation tools to guide programing to fulfill SEAMAAC’s mission. The Coordinator’s primary goal is to implement data measurement systems throughout the organization, to assess program outcomes and impact on the communities that we serve. The Coordinator ensures that SEAMAAC’s programs are in compliance with all internal and external program standards. The Coordinator oversees the design, build and maintenance of organization-wide databases in order to ensure compliance and to promote quality program improvements. The Coordinator works with Department Directors, Supervisors, and Program Coordinators on implementation and evaluation of program goals, objectives and outcomes as defined by SEAMAAC’s Strategic Plan; and implements and monitors effective agency-wide data collection and reporting systems. Regular tasks include coordination with program departments in the collection of all data retrieved through referrals, enrollment applications, and sign-in sheets from client activities. The Coordinator works with each program team to design methods and systems in which data from these external funder-mandated databases are transferred efficiently into SEAMAAC’s Efforts To Outcomes (ETO) Database. The Coordinator completes and distributes quarterly program database review reports. The Coordinator works with Truancy Case Management Program Supervisors to provide quarterly reviews of client case files and supervises the Program Administrative and Data Assistant. The Coordinator trains the organization’s staff to utilize the ETO database, complete data entry, and generate reports.

QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required.

 Bachelor’s degree preferred.

 Educational or work experience in a technical field such as math, science, engineering, or data science is required.

 Experience working with SAP Business Objects Software is highlypreferred.

 Certification as an Efforts to Outcomes (ETO) Administrator with Social Solutions is preferred.

 Experience in program evaluation, data collection, and data systems.

 Minimum one-year experience in a social services setting.


 Assist with implementation of organizational strategic plan relevant goals and objectives including:

  • Oversee the design, build, expansion, and maintenance of organization-wide ETO database for client and program outcomes.
  • Utilize SEAMAAC’s program data, evaluation, and strategic planning tools to determine which programs to focus resources on.
  • Work with program teams to create metrics for measuring impact which allows us to continuously track the progress of our programs.
  • Regularly report and check-up on factors of program impact and sustainability.
  • Determine ways to measure improved advocacy and self-determination in the context of our programs and to assess the effectiveness of our tactics.

 Work directly with Truancy Case Management Supervisors to promote efficiencies within the program, particularly relating to data collection and case file reviews.

 Work with grant writing leadership to provide datasets for grant applications and reports.

 Maintain and update "ETO Help Desk" process, protocols & manuals.

 Coordinate the development of new reporting tools as necessary.

 Advise SEAMAAC’s leadership of advances in the field of program evaluation and outcomes metrics.

 Supervise Truancy Case Management Program Administrative and Data Assistant.

 Train and offer ongoing support to ETO users, remediate technical issues with data entry, and monitor all staff database accounts.

 Create custom demographics and metrics in ETO based on program requests.

 In collaboration with program staff, monitor and ensure accuracy of SEAMAAC’s ETO data in comparison with external funder-mandated databases.

 Complete timely reports and meet strict deadlines.

 Audit Truancy Case Management Program client case files in accordance with agency and funder requirements.

 Attend regular supervision and department meetings.


 Actively participate in organizational-wide efforts and a minimum of 5 events per calendar year.

 Participate in professional development opportunities

 Exercise discretion and maintain staff and client confidentiality.

 Other assignments, including translation/interpretation, as required.


 Understanding of, and commitment to, SEAMAAC’s principles, concerns, and considerations in regard to issues of race, class, nationality, religion, age, gender and sexual orientation, and disabilities.

 Demonstrated ability to effectively work and communicate with diverse staff with a strong commitment to supporting a team environment. Excellent oral and written communication skills as well as excellent computer skills.

 Proven track record of being a self-starter, ability to work independently while observing and complying with all standards of the supervisory structure of the organization.

 Ability to handle a heavy workload, exercise discretion, handle multiple priorities and use sound judgment in program implementation policies and procedures.

 Initiative, analysis and problem solving skills in complex situations.

 A desire to serve the community.

 Knowledgeable about issues facing immigrant/refugee communities in particular and other economically, politically and socially marginalized communities in urban settings.

 Bilingual candidate is preferred.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand and fingers, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

NECESSARY SPECIAL REQUIREMENTS: Applicants must undergo criminal, child abuse and health background checks. SEAMAAC will consider all applicants fairly and will review background check results to determine whether they affect the applicant’s suitability for the job.

COMMENTS: This description is intended to describe the essential job functions. It is not an exhaustive list of all duties, responsibilities and requirements. SEAMAAC reserves the right to add/change duties and responsibilities as required by our contractual obligations to Philadelphia DHS. Other functions may be assigned and management retains the right to add or change the duties at any time.


Hours: Primarily normal business hours, with some evening or weekend assignments.

Salary & Benefits: $38,000. Health insurance and paid vacation, holiday, sick and personal leave.

SEAMAAC is an Equal Opportunity Employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

Interested applicants MUST submit a detailed cover letter, resume and writing sample to Applications without these materials will not be considered.

Phone call inquiries about the employment announcement will not be accepted.


Health insurance and paid vacation, holiday, sick and personal leave.

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

Interested applicants MUST submit a detailed cover letter, resume and writing sample to Applications without these materials will not be considered.