Member Engagement Coordinator

Job Type

Full Time

Published

08/30/2018

Address

40 Broad Street, 5th Floor
New York
NY
10004
United States

Description

POSITION OVERVIEW

The Member Engagement Coordinator is a trusted and critical member of the Outreach and Engagement team, aiding FPWA to achieve our vision and goals. FPWA is committed to be a driving force behind unparalleled upward mobility for New York’s most vulnerable populations.  FPWA serves as driving force for New York City’s non-profit community. The Engagement and Outreach unit coordinates advocacy opportunities, community mobilization, training and information services, and capacity building for our member agencies. The Engagement and Outreach unit works closely with non-profit organizations and faith-based institutions to bring a powerful, informed, united and focused voice to our member agencies around critical social service and justice issues at the city, state and federal levels.

 We seek a highly enthusiastic, dynamic, people oriented individual, who is a team player and exudes comfort working with diverse communities. The ideal candidate is equipped with core competencies, skills and passion to effectively engage the non-profit enterprise in building a city of equal opportunity. The primary function of the member coordinator is to recruit, engage and retain member agencies. Furthermore, the Member Engagement Coordinator must understand the importance of capacity building within non-profit and community-based organizations, to expand FPWA’s reach and impact in the agencies and corresponding communities that we serve. 


ESSENTIAL FUNCTIONS


  • Member Recruitment, Engagement, and Retention – 50%
  • Assists in measuring key elements of FPWA non- profit membership to redefine membership and determining membership goals and priorities.
  • Manages membership renewals.
  • Collaborates with program and policy team(s) to expand agency memberships through efforts that include identifying, recruiting and retaining partner organizations and strategic allies.
  • Meets with member organizations to survey key elements of where FPWA can support and strengthen their work.
  • Develops initiatives and activities to educate and engage non-profit community-based organizations to increase engagement and participation in FPWA’s work.
  • Works with the Director of Outreach and Engagement in the creation of a clear and thoughtful membership plan highlighting FPWA’s strategic direction, program and policy work and how this translates into FPWA’s membership.
  • Manages and strengthens the relationships of current and prospective member agencies, including coordinating site visits, reviewing application materials, doing write-ups, and presenting to the Member & Faith Based Services Committee of the Board.
  • Solicits feedback and suggestions from member agencies to help improve FPWA’s initiatives; use data to develop and present recommendations.
  • Recruits diverse non-profit organizations (policy, advocacy, social justice, direct service) whose mission mirrors the work of FPWA to become paid member agencies of FPWA.
  • Coordinates non-profit involvement in FPWA’s policy advocacy efforts, special events, and capacity building activities.
  • Cultivates and leverage relationships with social justice, anti-poverty, education, and social service coalitions in New York City.
  • Raises the profile of FPWA’s non-profit and community-based organizations.
  • Maintains database for member agencies, ensuring the integrity of the information.


Capacity Building – 25%

  • Plays a key role in organizing the Executive Director’s Roundtable.
  • Oversees capacity building resources and opportunities for member agencies.
  • Works closely with Outreach and Engagement team in creating programs to address the demands of our member agencies.
  • Provides direct management assistance and advice to member agencies, where appropriate.
  • Consistently learns about emerging trends, issues and changes affecting vulnerable New Yorkers, social service providers, and faith-based organizations.
  • Evaluates strengths and impacts of membership.


Administration – 25%

  • Supports the Director of Outreach and Engagement in redesigning the membership application.
  • Assists the Director of Outreach and Engagement and Director of Policy in developing and implementing a membership campaign, which would include, but not be limited to Advocacy Days in New York City and Albany, educating decision makers, and mobilizing non-profit leaders.
  • Performs administrative duties as required by the Engagement & Outreach department (e.g., setting up for meetings and events, ordering of photocopy jobs, phone calls, etc.).
  • Performs all other duties related FPWA efforts.


REQUIRED QUALIFICATIONS

  • Bachelor’s degree required.
  • Skilled at managing multiple projects at the same time.
  • Proficient computer skills (e.g. Word, Publisher, Access, Excel, etc.). Strong commitment to social justice and understanding of the needs of low-income communities in New York
  • Nonprofit Experience – track record in the nonprofit sector; experience with building organizational and staff capacity; knowledge of the social welfare fields in New York, including public and voluntary agencies and churches; positive relationships with decisionmakers, nonprofit leaders and faith-based organizations
  • Results Orientation – proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; ability to balance the delivery of programs against the realities of a budget; and problem solving, project management, and creative resourcefulness
  • Action Oriented – enjoyment of working hard and looking for challenges; ability to act and react as necessary, even if limited information is available; a high degree of independence, flexibility, initiative, commitment and ability to work as part of a team
  • Communication Ability – excellent written and verbal communication skills; experience facilitating meetings and workshops; ability to work effectively with internal and external stakeholders; ability to develop effective partnerships
  • Operational Management – experience and demonstrated success in setting goals and objectives, managing to outcomes, and developing and using data to inform continuous improvement and decision making.


Professional Level

Professional

Minimum Education Required

4-year degree


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