Receptionist

Sterling House Community Center, Inc.

Job Title:  Receptionist

Reports to Director of Operations

Position Overview: Sterling House Community Center, Inc. (SHCC) is seeking a friendly, dynamic, new team member to be the face of our front office operations. This individual is  mission-driven and excited about working with others, while embodying a customer-service drive and disposition.  

Responsibilities Include:

• Displays exemplary customer service; including greeting customers in a professional manner in person, on the phone and in all electronic forms of communication.
• Actively interacts and engages with patrons to give information, determine needs, and refer to SHCC departments as necessary. 
• Effectively uses Daxko Software to gather patron data, make updates, keep records, complete transactions and handle registrations, both in house and online.
• Understands all programs and services SHCC offers and provides accurate information in all forms of communication regarding programs, services, activities, events, and financial aid offerings. 
• Maintains cleanliness and organization of the front desk area, lobby, and main service areas.
• Assists SHCC Staff with business and administrative tasks, answering of phones, making copies, filing, etc. 
• Assists with the streamlining of administrative and main office procedures including filing, billing, customer engagement, and accounts receivable.  
• Works with the Youth Development staff to oversee enrollments, registrations, payments, and paperwork of the pre-school, after school and camp programs. 
• Monitors activities that are in session to make sure patrons are utilizing the facility appropriately. 
• Secures the facility at the end of the shift, including arming the facility in the evening and on the weekend.
• Ability to promote SHCC in a positive manner to patrons and in the community. 
• Assists with House-wide initiatives and events as needed. 
• Attends supervisory meetings with direct supervisor & all team/organization meetings and trainings as requested.
• Completes other duties as assigned by Supervisor based on SHCC operational needs. 

Qualifications: 

• Minimum High School diploma or GED degree. 
• Bilingual (Spanish) candidates are highly encouraged to apply. 
• Must have at least 1-year experience working in a professional administrative position. 
• Experience and enjoyment working with diverse populations with a customer service focus; including a wide range of volunteers, interns, executives, donors, community members, and partners.
• Exemplary communication skills, with experience speaking with the public, patrons, and families. 
• Strong computer and IT skills with proficiency in Microsoft Office and Google platforms, data management, and utilization of online registration platforms.
• Ability to lift approximately 40 pounds of supplies and load/unload/drive SHCC van when needed. 
• Ability to multitask, remain calm, and work under pressure in a fast-paced environment.
• Strong attention to detail and good problem-solving skills.
• Driven to take initiative to work toward ongoing improvements and innovation.
• Mission-driven, team-player who is passionate about working in a community center environment.

Commitment: 

• This is a part-time position, with potential growth to full-time status, beginning at 15-20 hours a week. 
• The 15-20 hrs is predominately evenings and weekends to begin (Thurs 2-9, Fri 2-6, Saturday 9-1, Sundays as needed) 
• During peak season(s) the employee may work additional hours to meet the needs of events/activities/programs. 

SHCC is committed to creating a diverse environment and is proud to be an equal opportunity employer. We believe deeply that diversity on our team strengthens our service to the community and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.