Accreditation Coordinator

Job Type

Full Time

Published

10/05/2018

Application Deadline

10/19/2018

Address

New York
NY
United States

Description

POSITION SUMMARY:

The Accreditation Programs Coordinator is the internal customer service representative for organizations/programs pursuing accreditation/reaccreditation and is responsible for serving as the organization’s/program’s primary point of contact for the entirety of its relationship with COA by providing valuable insight, support, and technical assistance throughout the process, including intake, self-study, site visit, post site visit, standards interpretations, and maintenance of accreditation. The Accreditation Programs Coordinator is responsible for facilitating the accreditation process for organizations, which also includes supporting the Review Teams and Commissioners, as applicable, to ensure consistency and excellent customer service throughout the accreditation process.


SPECIFIC DUTIES/RESPONSIBILITIES:

  • Serve as an organizations/programs main resource throughout the accreditation process, including but not limited to:

o  facilitating the accreditation process for organizations/programs by providing valuable insight, standards interpretations, and technical assistance

o  assessing an organization’s/program’s administrative operations and services and assign COA’s standards

o  establishing the accreditation timetable in accordance with COA’s Policies and Procedures

o  proactively engaging organizations to ensure that they achieve their accreditation milestones

o  reviewing organizational/programmatic policies, procedures, and other documentation to assess implementation of COA standards and assessing the organizations readiness for a COA site visit; identifying potential challenges; and working with organizations/programs to access additional resources, and providing ideas and support on how to demonstrate implementation of the standards

o  offering professional subject matter expertise to provide training and technical assistance to support the assigned work

o  staying current with emerging trends, best practices, legislative activity and service delivery uniqueness for assigned responsibilities (e.g.: states/ provinces, business lines, etc.)

o  working collaboratively with COA staff and volunteers to provide pre-site and on-site consultation and technical assistance to Review Teams, to ensure each Team has the information and resources necessary to complete their site visit assignment successfully

o  participating in cross departmental meetings to enhance understanding of COA processes and better support volunteers

o  collaborating with colleagues to provide feedback regarding volunteers with performance concerns

o  developing and maintaining a strong understanding of COA’s accreditation standards, rating system and decision-making processes to ensure post site visit processes follow established rules and guidelines

o  evaluating site visit and commission ratings, and work collaboratively with COA staff and volunteers (Review Teams and Commissioners) to clarify ratings and develop PCR and Post-Commission recommendations

o  synthesizing and analyzing complex information to complete PCR and Post-Commission recommendations and communicate recommendations and decisions to organizations/programs and volunteers

o  evaluating organization/program responses and other documents (e.g.: policies and procedures, PQI Plan, etc.) to assess implementation of COA standards and assess the organization’s/program’s readiness to go before the Accreditation Commission

o  overseeing the timely and accurate completion of MOA reports for organizations, including answering questions from assigned out of process organizations about the MOA report, general standards questions, Final Accreditation Report, and questions on preparing for reaccreditation

o  maintaining accurate and up-to-date information in COA’s Accreditation Resource Center (ARC), including contributing to the collection, recording, and integrity of data to ensure accurate reporting and analysis of accreditation processes, dashboard measures, and monthly statistics; and provides reports, as requested

  • Work collaboratively with all COA departments/divisions to ensure a smooth and positive accreditation experience for the organization/program and volunteers
  • Proactively identify and develop efficient methods to support the work of the department and initiate opportunities to improve other COA processes
  • Represent the department on committees and work groups, as assigned


QUALITY EXPECTATIONS: 

·        Practices reflect COA’s mission and are responsible, flexible, reliable, and dependable

·        Demonstrates a commitment to high quality and responsive service; Proactively identifies opportunities and takes action to improve operations; Offers and accepts constructive feedback; Contributes to the development of new ideas

·        Actively engages in problem solving ; Responds to complaints; Seeks resolution of conflicts

·        Is organized, efficient, and effective; Sets goals for work tasks; Identifies priority issues; Meets productivity standards

·        Works collaboratively with others to encourage and support the accomplishment of goals/tasks   

·        Provides exemplary customer service to all COA stakeholders; Interactions are timely, responsive, and courteous

·        Shows respect for each person’s individuality and preferences, and the cultural/ethnic diversity of COA’s stakeholders

·        Demonstrates a commitment to learning and improvement; Pursues activities to enhance personal and professional growth for self and others

·        Protects the confidentiality and the information/documentation obtained by nature of our work


EDUCATION AND PRIOR EXPERIENCE:

·        Master’s degree in human service field and three (3) years of related work experience

·        Experience with/knowledge of accreditation standards/processes, preferred


SKILLS, KNOWLEDGE AND ABILITIES:

·        Knowledge of the social service field

  • Ability to manage competing priorities, multi-task, and meet deadlines
  • Strong oral and written communication skills
  • Strong analytical, facilitation and teaming skills
  • Ability to process information quickly
  • Ability to work independently as well as part of a team
  • Ability to provide excellent customer service as evidenced in customer satisfaction results
  • Excellent oratory abilities/phone skills
  • Strong solution oriented problem-solving skills
  • Committed to the values of COA’s accreditation process
  • Strong organizational and project management skills; detailed oriented
  • Computer proficient (MS Office); familiarity with Salesforce preferred
  • Knowledge of and experience with COA’s accreditation processes preferred

Benefits

Medical and dental insurance, a voluntary vision plan, a 401(k) plan, Employee Assistance Program, Short Term Disability, Long Term Disability, Life and other insurances, Professional Development Plan and Tuition Reimbursement.

Professional Level

None specified

Minimum Education Required

Master's degree


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