Product Owner

Job Type

Full Time




1500 Broadway
Suite 400
United States


Fair Trade USA is seeking an experienced Scrum Product Owner to join our technology team. The team creates web applications to engage with farmers, workers, businesses, staff, contractors, consumers, and donors in the Fair Trade Certified ecosystem. These applications support nearly every department at Fair Trade USA, including business development, supply chain, certification, standards, impact, and finance. Our applications integrate with Salesforce, which is the data hub for the organization.

Fair Trade USA is building technology capabilities to revolutionize how major brands gain visibility into their supply chains and to empower farmers, workers and fishers to compete in the global marketplace. This is an opportunity for an experienced Product Owner with excellent project management and communication skills to join a fast-paced technology team that is building sophisticated applications. This position will be the Product Owner for our applications and will report to the VP of Technology Innovation. The Product Owner will a critical member of our custom apps Scrum team and will help guide our projects to delivery with a high level of stakeholder satisfaction.


  • Be the conduit between stakeholders throughout the organization and the rest of the Scrum team
  • Create stakeholder engagement plans to ensure that the needs of various stakeholders are addressed
  • Develop metrics to inform prioritization
  • Identify and prioritize needs of stakeholders to inform the creation and curation of the product backlog
  • Own the product backlog for solutions being implemented, including writing user stories and acceptance criteria
  • Work closely with the Scrum team to refine user stories and share feedback from user acceptance testing
  • Collaborate with other Scrum teams in the organization to coordinate integrated work in our Salesforce instance
  • Understand the vision and strategy for Fair Trade USA’s future as outlined by the Senior Management Team and help develop the technology roadmap for the organization
  • Provide leadership in analyzing current business applications, conducting user interviews, documenting requirements, researching third-party products and making recommendations to business units
  • Act as a subject matter expert of current business applications running in Fair Trade USA’s technology ecosystem and Salesforce instance
  • Analyze and communicate the ROI of projects and new features
  • Lead the effort to create and deliver training content for external and internal users in partnership with the Tech Support Assistant and HR department
  • Collaborate with Tech Support Assistant to ensure documentation and release notes are updated or created in the Staff Help Center with each production release
  • Monitor and communicate adoption and other success metrics



  • Excellent communication skills; ability to lead the organization through the software product development lifecycle from initial idea to release and adoption
  • Experience owning products with internal and external users; track record of multiple successful products
  • Experience owning products with Salesforce integrations
  • Ability to quickly garner trust from team, co-workers and senior management
  • Ability to work with a geographically distributed team
  • Experience with agile software development and specifically Scrum; prior experience as a product owner, business analyst, or similar role highly desired
  • Understanding of the technical constraints of various tools and platforms in order to take them into consideration when working with stakeholders and the team
  • Experience with Jira and Confluence helpful, but not required
  • Stays current on emerging trends relevant to our mission and our stakeholders



Empathy – help others be successful at what they do

Relationships – meaningful interactions and broad perspectives are vital

Fair Trade Mission – support farmers, workers, and fishers around the world

Continuous Learning – stay relevant and competitive

Quality Outcomes – ensure stakeholder happiness through agility and testing

Communication – share the right message with the right audience

Humility – lean in to the expertise of others

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply