Service Connector

Job Type

Full Time


Minimum: $43,680
Maximum: $45,760



Start Date


Application Deadline



San Francisco
United States



Service Connector 


Urban Services YMCA is the social services branch of the YMCA of San Francisco. Our mission is to provide holistic and comprehensive programs that support health and wellness in youth, families and communities. Urban Services YMCA's programs recognize and re-affirm client strengths, encourage meaningful and collaborative participation in program creation and delivery and recognize clients and communities as the best resources for overcoming challenges and identifying solutions. 


We are currently hiring for a full-time (40 hours a week) bilingual Service Connector to provide case management to adults and/or seniors. Strong applicants will possess a variety of skills to include effective written and oral communication, strong outreach skills, development of strength-based family service plans, knowledge of a of available resources, the ability to navigate a variety of support service systems as well as sound judgment to act independently and efficiently. 


Job Duties: 

  • Maintains a case load of 20 clients, or as specified by grant contract 
  • Provides enhanced information and referrals, and linkages, to clients that focus on economic empowerment 
  • Conducts comprehensive assessments and implements service plans, utilizing various intervention methods and techniques 
  • Conducts weekly outreach to the community 
  • Participates in meetings and trainings, as assigned 
  • Coordinates and assists at community events 
  • Completes client chart forms in accordance with grant requirements 
  • Facilitates workshops, groups, and classes relevant to Service Connector client’s needs 
  • Coordinates and assists in community events and 
  • Supports with annual community focus groups and needs assessments 
  • Data entry using GMS system (Grant Managment System)  
  • Other duties as assigned 

Candidates will possess: 

  1. A minimum of 1-year experience providing case management services to adults/seniors/families 
  2. Ability to complete thorough, accurate and comprehensive paperwork, client documentation and reports in a timely and efficient manner 
  3. Experience assessing clients' strengths and service needs for relevant and timely services congruent with client's capacity 
  4. Experience conducting formal intakes and needs assessments, preparing client service plans and providing post-service evaluations 
  5. Familiarity with resources and support services and systems within San Francisco 
  6. Excellent organizational and communication skills with demonstrated follow through on tasks; multi-project/multi-task orientation 
  7. Facilitates or coordinates workshops and community events 
  8. Experience complying with confidentiality policies and procedures and mandated reporting laws 
  9. Conflict resolution and problem solving skills 
  10. Must be able to work 8:30 am to 5 pm or 10:30 am to 7 pm Monday-Friday, with at least 2 late days per week. Some weekends as needed 
  11. Must be able to lift up to 40 lbs and conduct repetitive movement for 4 hours once a week for Food Pantry 
  12. Demonstrated ability to work with people from a variety of different ethnic, socioeconomic, educational, religious, sexual and generational backgrounds 
  13. Strong written and verbal communication skills 
  14. Fluency in Spanish/English, required 


The YMCA of San Francisco offers a comprehensive benefits package, including medical, dental, and an outstanding retirement plan and gym membership. Compensation is competitive. This is a full time position.  

Level of Language Proficiency

Prefer Bilingual in: English and/or Spanish, Cantonese, and Samoan

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

To apply for this position, please reply to this posting and submit a cover letter, resume and references to: Maureen Guerrero at

IMPORTANT NOTE: Due to the high volume of responses, we will not respond to applications that do not include a cover letter and resume, or do not indicate having met entry requirements.