IT HelpDesk Coordinator

Job Type

Full Time


Details: Commensurate with Experience




200 West Superior Street
United States


IT HelpDesk Coordinator

  • Type of Position: Full Time
  • Start Date: ASAP
  • Hours: 40 hours per week
  • Location: 200 W. Superior, Chicago, IL 60654

Greenheart International is a non-profit committed to connecting people and planet to create a more peaceful and sustainable global community. We achieve this through a unique and diverse collection of programs fostering cultural exchange, eco-fair trade, volunteerism, personal development and environmentalism. Greenheart encompasses four main branches: Greenheart Exchange, Greenheart Travel, Greenheart Shop, and Greenheart Transforms.

Greenheart International was recently named the Best Education Abroad Provider at the 2018 Global Youth Travel Awards!

What we are looking for: Greenheart International seeks a Help Desk Coordinator that will work full-time during business hours. The Helpdesk Coordinator is responsible for first response support for Greenheart employees. This position will respond to and prioritize incoming Helpdesk tickets, escalating issues when necessary to the proper resources. Applicants should have an IT background, a record of providing exemplary customer service in a fast-paced environment, strong technical writing and training skills, and be detail oriented and organized. You should also be able to troubleshoot software or other technical problems and offer fast solutions via phone or remote sessions.

Some things you might do as the Help Desk Coordinator:

  • Create and update assigned help desk requests
  • Provide end-user support for all hardware, software, and phone-related issues
  • Provide preventative maintenance and support for all PCs, laptops, mobile, and handheld devices including printers and scanners
  • Prepare and configure computer equipment including installation and thorough testing of appropriate software
  • Assist the Helpdesk Technician with support tickets and Helpdesk needs
  • Create an IT training curriculum
  • Conduct regular IT trainings
  • Provide users with technology tips and tricks
  • Evaluate and identify organizational training needs
  • Update organizational technology how-to materials
  • Assist in IT projects as instructed by the Helpdesk Technician and IT Director
  • Conduct yearly audits of organizational systems and generate reports
  • Set up and troubleshoot AV devices

Preferred Qualifications:

  • BA in Computer Science, Technical Writing, IT specialties, or related technical certifications preferred
  • At least 2 years’ experience in technical support
  • Ability to lift and carry up to 50 lbs. and to sit or stand for long periods of time
  • Network and local printer support experience required
  • Proficient in Microsoft Windows operating systems and Active Directory account setup
  • Proficient in Microsoft Office, including extensive Outlook troubleshooting and configuration
  • Customer Service and technical training experience
  • Technical writing experience preferred
  • Experience with hand-held devices, Mac, and tablets
  • Familiarity with general Help Desk ticketing systems and how to create, update, and escalate a ticket
  • Good problem solving skills with excellent attention to detail
  • Strong verbal, written, interpersonal, and organizational skills
  • Ability to work both independently and in a fast-paced, team environment
  • Ability to multitask and prioritize/complete assigned tasks
  • Actively seek out tasks that develop skills and knowledge
  • Reliable and highly motivated, with a positive attitude
  • Quality customer service and organizational skills

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

Sound likes the perfect fit? Tell us WHY by clicking this LINK to apply online. A cover letter is required for your application to be considered.

Due to the amount of applications processed, we ask that you do not call Greenheart International regarding this position. All qualified applicants will be contacted.

Greenheart International is an Equal Opportunity Employer that does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. veteran