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Operations Manger

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The Spanish Speaking Unity Council


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Published 11 days ago

December 1, 2020
$60,000 - $70,000

Title:                          Operations Manager                          

Reports To:                Director of Social Enterprise 

Department:              Peralta Service Corporation  

Location:                   Oakland, CA

Schedule:                    Monday through Friday, must be available nights and weekends

Travel:                       Local travel may be required 

Salary:                       $60,000.00- $70,000.00                       

Employee Status:       Regular, Full-time, Exempt

Union:                       N/A

Supervises:                 Assistant Operations Manager

Benefits:

Two weeks of paid vacation a year, sick time, 13 holidays, up to five floating holidays based on employee status, medical and dental benefits on the first of the month following 30 days of employment, life insurance policy at no cost to employee (with the option of increasing policy amount), flexible spending account for medical and dependent care costs, commuter benefits, 403(b) with employer match, and other benefits. We foster a joyful workplace and offer opportunities for professional development and growth.


Agency Summary

The Unity Council is a non-profit Social Equity Development Corporation with a 50-year history in the Fruitvale neighborhood of Oakland. Our mission is to promote social equity and improve quality of life by building vibrant communities where everyone can work, learn, and thrive.


Our programs aim to provide the community with the tools, knowledge, and resources to transform their lives and ultimately achieve their long-term educational, career, and financial goals. These holistic programs and services reach more than 8,000 individuals and families annually in five languages. Programs include early childhood education, youth mentorship and leadership development, employment services, career readiness training, housing and financial stability, senior citizen services, affordable housing and neighborhood development, and arts and cultural events. Our work expands beyond the Fruitvale district and now reaches across Oakland and into Concord. The Unity Council employs a diverse workforce of more than 250 people who reflect the linguistic, cultural, and ethnic identity of the communities we serve.


Program Summary

Peralta Service Corporation (PSC) is a subsidiary of The Unity Council and nonprofit social enterprise that generates revenue with a social mission. Our mission is to help committed job seekers remove multiple employment barriers and with the help of the PSC staff to improve their job readiness so that they can get into career pathways with other employers.


PSC envisions program participants getting into careers that will take them beyond basic living wage employment. The goal of the PSC’s workforce development training program is to increase the economic self-sufficiency of low-income adults and help them transition from PSC to a progressive career with as much personal and vocational growth as possible. This dual emphasis of our program in doing the type of work that has a positive social impact on the community as well as focusing on helping our employee’s transition from the PSC.


Position Summary

The Operations Manager will work in partnership with Director of Social Enterprise to oversee PSC’s daily operations, strategize in developing PSC’s operational model, as well as to manage and develop annual budgets. The Operations Manager is primarily responsible for managing existing contracts and delivering high quality of services to clients. The Operations Manager will also work closely with Human Resources to address issues such as employee performance and relations. This position will work closely with the Employment and Training Program Manager to assess staff’s capacities as well as develop training curriculum for employees.


An ideal candidate must embrace PSC’s mission and vision, be ready to elevate job readiness skills of the employees to meet private sector’s standard and transition them to a higher-level career, and be strategic to enhance PSC’s operational competencies.


Responsibilities

General Duties

  • Manage daily operations and PSC contracts.
  • Work on an on-going basis with other PSC staff to develop and implement strategies that will improve the capacity of PSC to transition employees to higher-level employment.
  • Develop weekly work schedule and dispatch staff to work.
  • Provide constant and effective guidance/direction to janitorial, maintenance and SNAP employees.
  • Deliver exceptional customer services by responding client’s inquiries in a timely manner.
  • Work on staffing plan and oversee the operations of special projects.
  • Develop and enforce operational policies and procedure.
  • Maintain/manage uniform and personal protective equipment (PPE) inventory.
  • Order janitorial/maintenance/painting supplies and manage inventories regularly.
  • Develop a maintenance schedule for PSC trucks and Street Sweeper.
  • Ensure equipment such as two-way radios and smart phones in a working condition.
  • Review SNAP’s Daily Activity Report and Incident Report daily.
  • Proactively investigate and take timely actions when incidents occurred.
  • Complete and submit Neighbor Works Quarterly Report timely.
  • Lead bi-weekly SNAP Ambassador meeting; prepare agenda and meeting notes.
  • Represent the organization to the public and foster a good image to clients and supporters.
  • Communicates with City officials and/or community stakeholders if needed.


Employee Management and Development

·        Create a work environment that fosters teamwork, personal growth, confidence, and success.

·        Elevate job readiness skills level of the employees and transition them to a higher-level career.

·        Supervise, mentor, and develop staffs in team approach.

·        Meet with Assistant Manager regularly to provide feedback and support.

·        Ensure employees comply with PSC’s standards, policies and procedures, as well as best practices.

·        Develop and enforce a safety protocol and practices.

·        Motivate and support staff in line with the PSC mission statement

·        Promote continuous improvement atmosphere and encourage suggestions

·        Conduct timely verbal counseling and/written warning to hold staff accountable


Administrative and Financial Management

·        Work with Director of Social Enterprise on PSC’s annual budget.

·        Manage monthly budget and explain expenses discrepancies.

·        Submit work orders to Accounting Manager by the 5th of the month for invoice processing.

·        Submit expense reimbursement and/or check request for Director’s approval.

·        Approve employees’ timesheets at ADP system and verify punch adjustment forms.


Qualifications

·        Minimum of five years’ experience supervising staff in scatter locations

·        Minimum three years’ experience supervising employees with employment barriers such as formerly homeless or incarcerated

·        Minimum of four years’ experience managing contracts in maintenance, janitorial, and landscaping

·        Experience in a nonprofit, or socially responsible organization preferred

·        Strong analytical, problem solving, decision-making, time management and organizational skills

·        Embrace PSC’s mission and support PSC’s transitional employment model.

·        Be a role model to promote ethical behavior.

·        Must be available after hours and on-call.

·        Bilingual English/Spanish or English/Asian language(s) preferred

·        Valid California driver’s license required.

Essential Functions

·        Must be PC literate in MS Office (Word and/or Excel).

·        Regularly required to operate standard office equipment (personal computer, Photocopy machine, adding machine, fax machine, etc.). 

·        Must have the ability to work on a computer up to 6 hours a day. Regularly required to use hands to operate computer and other office equipment. Close vision required for computer usage. 

·        May be required to perform physical work including maintenance and janitorial.

·        Primarily work will be located in a standard office environment without unpleasant or hazardous conditions. Work entails typical physical demands involved in office work. May occasionally be require to climb stairs, reach, bend, lift 25 pounds, crawl, kneel, stoop, twist, grasp with hands and fingers, use arms and legs, and climb ladders if applicable. Unity Council reserves the right to change and revise job descriptions as needed.


Pre-Employment Requirements

Background check and physical


This description is not intended to be construed as an exhaustive list of duties, responsibilities or requirements for the position. This position may change or assume additional duties at any time.


Please email your cover letter and resume to jobs@unitycouncil.org. Use "Title of Position" in the subject line.


Peralta Service Corporation is an Equal Opportunity Employer. 

Women, minorities, and people with disabilities are encouraged to apply.


Title:                          Operations Manager                          

Reports To:                Director of Social Enterprise 

Department:              Peralta Service Corporation  

Location:                   Oakland, CA

Schedule:                    Monday through Friday, must be available nights and weekends

Travel:                       Local travel may be required…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • High School Diploma Required
  • Managerial

Benefits

Two weeks of paid vacation a year, sick time, 13 holidays, up to five floating holidays based on employee status, medical and dental benefits on the first of the month following 30 days of employment, life insurance policy at no cost to employee (with the option of increasing policy amount), flexible spending account for medical and dependent care costs, commuter benefits, 403(b) with employer match, and other benefits. We foster a joyful workplace and offer opportunities for professional development and growth.


Two weeks of paid vacation a year, sick time, 13 holidays, up to five floating holidays based on employee status, medical and dental benefits on the first of the month following 30 days…

Level of Language Proficiency

·        Minimum of five years’ experience supervising staff in scatter locations

·        Minimum three years’ experience supervising employees with employment barriers such as formerly homeless or incarcerated

·        Minimum of four years’ experience managing contracts in maintenance, janitorial, and landscaping

·        Experience in a nonprofit, or socially responsible organization preferred

·        Strong analytical, problem solving, decision-making, time management and organizational skills

·        Embrace PSC’s mission and support PSC’s transitional employment model.

·        Be a role model to promote ethical behavior.

·        Must be available after hours and on-call.

·        Bilingual English/Spanish or English/Asian language(s) preferred

·        Valid California driver’s license required.


·        Minimum of five years’ experience supervising staff in scatter locations

·        Minimum three years’ experience supervising employees with employment barriers such as formerly…

Location

3301 East 12th Street, Oakland, CA 94601

How to Apply

Please email your cover letter and resume to jobs@unitycouncil.org. Use "Title of Position" in the subject line.

Please email your cover letter and resume to jobs@unitycouncil.org. Use "Title of Position" in the subject line.

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