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Help Desk Support Specialist

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Published 5 days ago

Provides technical support; to include but not limited to installing and repairing hardware and software on personal computers, provides technical assistance to system users, handles help-desk inquiries from NHQ users, diagnoses personal computers hardware, software, and operator problems, recommends/performs remedial actions to correct problems, maintains regular maintenance schedule, performs maintenance and repairs of peripheral equipment, maintains computer inventory database, monitors and arranges servicing with vendors for photocopiers, fax machines, and other office equipment, and performs project assignments.

Installs, configures, maintains, monitors, and troubleshoots end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. Provides technical assistance and training to system users. Answers user inquiries and requests for assistance by phone and in person regarding systems operations. Monitors the technical support for photocopiers, fax machines and other office equipment arranging for service with vendors as needed. Sets up and supports mobile and portable devices. Supports and maintains audio visual and video conferencing equipment.

Education and Experience:

High school diploma or G.E.D. equivalency, college degree preferred; and one – two years’ experience performing routine computer repairs and installations on Windows PC and Apple MAC computers, with experience in maintaining and troubleshooting hand held devices and copier/fax machines or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Good working knowledge of the capabilities of personal computers and peripheral devices. Good working knowledge of the operation of personal computer system. Ability to become familiar with the basics of all standard PC and MAC software. Ability to visualize how a computer based product may best be used to address specific functional needs. Ability to analyze and resolve problems with hardware and software. Ability to identify and obtain resolutions to problems relating to a product and its application to a specific need. Ability to determine compatibility between various software programs and hardware. Ability to maintain cell phone equipment.

A+ certification or Microsoft Technology Associate (MTA) certification preferred but not required.

Provides technical support; to include but not limited to installing and repairing hardware and software on personal computers, provides technical assistance to system users, handles help-desk inquiries from NHQ users, diagnoses…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    October 4, 2021
  • Application Deadline
    October 2, 2021
  • Education
    High School Diploma Required

Benefits

Benefits after 90 days. Free underground parking and lunches offered.

Benefits after 90 days. Free underground parking and lunches offered.

Level of Language Proficiency

Highly proficient in the English language

Highly proficient in the English language

Location

On-site
615 Slaters Lane, Alexandria, VA 22314, United States

How to Apply

Submit your cover letter and resume by secure fax to (703) 684-3478, e-mail to usn.recruit@usn.salvationarmy.org with the job title in the subject line, or send via US Mail to 615 Slaters Lane Alexandria, VA 22314, Attn: HR Office.

Submit your cover letter and resume by secure fax to (703) 684-3478, e-mail to usn.recruit@usn.salvationarmy.org with the job title in the subject line, or send via US Mail to 615 Slaters…

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