Salesforce Developer/Administrator

Job Type

Full Time

Salary

Details: Market

Published

08/10/2018

Start Date

10/01/2018

Application Deadline

09/30/2018

Address

1140 3rd Street NE
Suite 320
WASHINGTON
District of Columbia
20002
United States

Description

SUMMARY OF POSITION:


PeerForward is seeking an experienced Salesforce Administrator to manage and support the ongoing development of our salesforce.com deployment and ensure that we fully leverage its usage to enable business processes across the organization. We currently use Salesforce, often in combination with other applications such as Mailchimp and Gravity Forms, as well as a variety of Salesforce Apps, to support critical business processes in partnership sales, development, volunteer and event management, marketing/ communications, and operational performance management.  

The Salesforce Administrator will be responsible for developing business processes that leverage Salesforce and appropriately integrate it within our larger infrastructure and with other business systems.  The role will manage the governance, development, configuration, maintenance, and support of Salesforce and other business applications. 

This position will be responsible for project management throughout the SDLC for Salesforce as well as other business systems; leading business process review and improvement initiatives and ensuring the appropriate integration of technology in such processes; developing user and technical documentation; and providing end-user training and support.

 

KEY DUTIES & RESPONSIBILITIES:


  • Manage the SDLC for all business application development efforts
  • Work with upper management to identify business process needs and enhancements, and develop short-and long-range planning for various business applications
  • Provide governance structure and employ best practices to ensure business system requests are appropriately vetted, analyzed, coordinated, prioritized, tested, and deployed
  • Provide daily administration and support of PeerForward’s Salesforce database including but not limited to:
  • Management of user setup including the assignment and creation of profiles, roles, and permission sets
  • Customization of objects, fields, record types, and page layouts, and validations 
  • Creation and management of workflow rules, data validations, and triggers
  • Data maintenance including data imports/exports, updating outdated information, and merging duplicate records
  • Development and ongoing maintenance of standard, ad-hoc, customized reports and dashboards
  • Management of salesforce.com and App updates (including regular system audits to ensure currency)
  • Day-to-day technical support
  • Develop and deliver end-user training; and communicate technology solutions to non-technical users


EXPERIENCE REQUIRED:


  • Bachelor’s degree in information systems, computer science, or a related field
  • Minimum two years of experience as a Salesforce.com administrator
  • Salesforce.com Admin certified
  • Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Strong understanding of Salesforce.com best practices and functionality
  • Strong data management abilities
  • Proven project management experience with a documented history of successfully driving projects to completion
  • A demonstrated ability to understand and articulate complex business requirements
  • Ability to communicate both in writing and verbally business and technology processes to a non-technical audience

 

Additional Experience Preferred


  • Experience in a nonprofit environment
  • Experience with the Salesforce Non-Profit Starter Pack data architectures highly desirable
  • Sales Cloud, Service Cloud, and Developer certifications a plus
  • Experience with Visualforce programming and familiarity with Apex, JavaScript, or other technologies to build customized solutions to support business requirements a plus

 

SKILLS REQUIRED:



  • Excellent project management skills  
  • Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
  • Creative and analytical thinker with strong problem-solving skill
  • Ability to analyze, develop, and enhance business processes and practices to ensure ongoing compliance and continuous improvement 
  • Ability to understand how Salesforce sits within a larger technology infrastructure and correspondingly develop systems and practices that fully and holistically leverage technology as a business process enabler
  • Exceptional verbal and written communication skills
  • Ability to communicate effectively at all levels of the organization
  • Eagerness and ability to work within collaborative teams, and strong interpersonal skills with excellent patience and commitment to team approaches  
  • Strong attention to detail
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

 


Benefits

PeerForward offers a valuable benefits package including 85% coverage towards health insurance, retirement plan and generous paid time off benefits.

Professional Level

Professional

Minimum Education Required

No requirement


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