Visitor Experience Coordinator

Job Type

Full Time

Salary

Details: Based on experience

Published

08/08/2018

Start Date

09/03/2018

Address

557 McReynolds Rd
Sausalito
CA
94965
United States

Description

POSITION SUMMARY

The Bay Area Discovery Museum seeks an experienced customer service-oriented individual who will take pride in giving visitors a welcoming and positive experience at the first point of entry of the museum. The Visitor Experience Coordinator will provide front line membership and admission support at the Front Desk, as well as working with the Visitor Experience management team on a variety of administrative tasks and ongoing projects. This is a full-time, non-exempt position reporting to the Assistant Manager of Membership and Admission. The Visitor Experience Coordinator will work Sunday-Thursday.

 

MAJOR RESPONSIBILITIES

Front Line Membership and Admission Support (50%)

  • Greet members and guests in a friendly and helpful manner at the front desk; inform members and guests of the day’s schedule and answer questions.
  • Display a professional demeanor and resolve guest issues calmly while working in a hectic and vibrant environment; report areas of ongoing concern to Assistant Manager of Membership and Admission.
  • Perform cashier duties and Front Desk opening and closing procedures while ensuring the proper handling of cash and sales receipts; accurately count tills and make change, apply membership and other discounts, accurately report any cash overages or shortages, and turn in required closing paperwork to the Accounting department.
  • Promote and sell Museum memberships and programs.
  • Assist with administrative tasks including data entry, mailings, research, evaluations, and other tasks as needed.
  • Greet and support customer service and payment of group visits
  • Answer visitor and member inquiries via telephone and email.
  • Maintain clean and tidy Front Desk, including guest queues, ticketing areas, and related spaces, to provide a safe and inviting atmosphere in the entry area.
  • Manage organization of lost and found items.
  • Assist with administrative tasks including, but not limited to inputting daily membership sales, fulfilling memberships, and restocking supplies.
  • Assist with inventory and sales of merchandise.

Visitor Experience Support (40%)

  • Assist management with evaluations and data entry:
  • Assist Visitor Experience team with implementation of the Visitor Experience survey
  • Collect survey responses from visitors
  • Enter qualitative data into feedback tracking software on a weekly basis
  • Assist management with marketing and research to reach diversity goals:
  • Help grow visitor diversity onsite by assisting with online research, outreach and partnership development for diverse communities
  • Prepare and fulfill monthly renewal mailing for Family Access memberships
  • Assist with school and youth group outreach, greetings & bookings to meet revenue goals.
  • Help with training of new Front Desk Assistant staff; consistently model customer service and sales best practices.
  • Provide support with the onboarding and training of staff in all departments to ensure customer service standards are met.
  • Other administrative tasks and projects as assigned.

Retail Support (10%)

  • Ensure that merchandise is appropriately displayed.
  • Perform the accurate checking in and pricing of merchandise.
  • Maintain stockroom organization.
  • Assist with annual inventory count in August each year.


QUALIFICATIONS

  • A minimum of 2 years visitor services experience required, preferably in the hospitality/retail industry or an attendance-based environment.
  • Proficient experience with point of sale / ticketing systems preferred, experience with Altru a plus.
  • Cash handling experience; ability to count cash and change quickly and accurately ensuring the Front Desk is ready to open at 9:00 AM.
  • Excellent communication and interpersonal skills; positive, energetic, and friendly demeanor.
  • Ability to positively accept direction and complete tasks as assigned.
  • Reliability and a self-starter attitude; initiative to seek out work during slow business times.
  • Ability to attend to details and work with a high degree of accuracy.
  • Ability to prioritize and efficiently complete varied tasks and meet deadlines.
  • Ability to work independently, collaboratively as part of a team, and cooperatively with other museum departments to ensure an integrated guest experience.
  • Ability to maintain focus and professional demeanor while serving large numbers of visitors.
  • Basic computer literacy.
  • Ability to adhere to work schedule and to work weekdays, weekends, holidays and occasional evenings as necessary. 
  • English proficiency required; bilingual skills an asset (Spanish or Cantonese preferred).

Benefits

The Bay Area Discovery Museum offers a high-energy, results-oriented, creative and fun environment where all staff members contribute to creating an innovative environment that helps us achieve our mission. BADM provides 100% employer-paid medical, dental, vision, life, and long-term disability insurance to all full-time employees, as well as generous paid time off starting at 4 weeks per year. In addition, we offer the knowledge that your skills impact over 300,000 museum visitors each year onsite and many more in the community through BADM’s Center for Childhood Creativity.

The Bay Area Discovery Museum is an equal opportunity employer committed to diversity.

Professional Level

Entry level

Minimum Education Required

2-year degree

How To Apply

Qualified candidates should apply online at:

https://workforcenow.adp.com/jobs/apply/posting.html?client=BADM

Please be prepared to provide both a resume and cover letter, which will be requested in two different steps of the application process.

NOTE TO CANDIDATE

Due to the sensitivity and requirements of our positions, you should expect to undergo and be cleared of an employment background/criminal check, if extended an offer for employment. You may also be asked to provide proof of educational degree(s), licenses or credentials pertinent to the position.


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