85 Pike Street
The Member Services Coordinator is the go-to person for members of the Pike Market Senior Center. He/she is an easily accessible contact for questions or issues, someone whose job is to be visible, accessible, and vigilant, can resolve disputes, and whose presence promotes a welcoming, friendly atmosphere at the Senior Center.
This position helps our members have a positive and helpful experience at the Senior Center by helping them feel welcome and part of a community, by helping members connect with services and programs, and by working with the Wellness Engagement Coordinator to develop and expand programming.
The Member Services Coordinator promotes a safe, clean, welcoming atmosphere at the Senior Center, and oversees the janitorial staff.
Essential Job Duties:
Provide consistent agency information to members:
Be visible and available to answer questions; help members find resources they are seeking
Make informational announcements and manage the activities board
Orient new members
Proactively make sure that members understand policies
Enhance member experience:
Promote a friendly, welcoming atmosphere
Enforce policies firmly but kindly
Help members find ways to engage
Help members locate needed information and resources
Gather member feedback and information to inform policies and programming:
Interact with members and learn about their interests
Conduct formal and informal surveys
Develop and oversee member feedback sessions
Follow up with suggestions from members in the suggestion box
Help assess new programming that would benefit members and make recommendations to
Wellness Engagement Coordinator
Work with Wellness Engagement Coordinator and Program Assistant to make sure all programs run smoothly at the Senior Center, including self- monitored programs.
Manage and track YMCA partnership program
Assist with other programs and activities as needed
Supervise the Janitors
Make sure Senior Center is being cleaned properly and that cleaning supplies and paper products are in stock
Interview and hire janitor positions as needed
Provide annual evaluation of janitors’ work and regular opportunities for feedback
Help organize pet food cupboard
Help distribute commodities and information
Has a friendly, helpful, positive personality
Has experience working in social services and maintaining professional boundaries
Has facility for taking charge of situations and ability to stay even tempered, consistent, and fair-minded under pressure
Is skilled at conflict resolution and problem solving; by example, promotes a positive, friendly, and welcoming atmosphere
Has experience working with diverse populations including people who are homeless and/or have mental illness
Speaks and writes in English clearly and fluently
Enjoys interacting with seniors
Is knowledgeable about resources available to low income seniors and can conduct research to obtain further information
Is consistent, organized, and able to follow a schedule
Is observant and a good listener
Minimal education is BA
Able to speak Spanish, Vietnamese, Mandarin, or Cantonese a plus
Level of Language Proficiency
English. Spanish, Vietnamese, Mandarin, or Cantonese a plus.
Minimum Education Required
How To Apply
Please apply at firstname.lastname@example.org with resume and cover letter.