PROGRAM DESCRIPTION The Stanley M. Isaacs Neighborhood Center (Isaacs Center) is a non-profit, multi-service organization that is focused on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers at 5 locations located in Upper Manhattan (Yorkville and East Harlem.) In addition, as a Meals on Wheels pioneer since 1964, Isaacs Center is responsible for the preparation and delivery of more than 1,000 meals per day to the isolated and homebound through the operation of a food and nutrition program that includes a community kitchen, food pantry, and a delivery service (by foot and truck,) In service to a mission focused on promoting dignity and self-reliance across generation, the Site Director will be responsible for oversight of day-to-day operations at the primary administrative and programmatic locations (415 E. 93rd St. and 1792 1st Ave) and will serve as a primary operational point of contact for Program Directors at three satellite locations including New York City Housing Authority (NYCHA) facilities and two Department of Education public schools. The Site Director will be especially focused on 1) the accessibility and quality of programs and services (in person and virtual) to community members, 2) the coordination of the internal and external processes and systems that support consistent, high-quality performance, and 3) the management of specific projects that require mutual cooperation between institutional personnel, city and state agencies, and outside vendors.
Schedule: Monday through Friday - 9:00am to 5:00pm Varies. Some evenings and weekends required
Roles, Responsibilities, and Essential Duties
Site Management and Facilities
- Manage facility in compliance with mission, vision, and policies and in compliance with regulatory standards of city and state agencies
- Direct all facility operations including management of maintenance personnel.
- Review all regulatory audits and implement corrective action plans that address facilities deficiencies, in collaboration with Operations (PII) and program directors
Program Implementation and Coordination
- Work with Chief Program Officer (CPO) on strategic initiatives to respond to emerging community needs that are beyond the scope of individual programs (e.g. community food distribution and health fairs)
- Work with program directors to identify and address gaps between needs and service availability. And work with program directors and CPO to develop and implement strategies for addressing needs including programs provided by partners
- Ensure that programs have the conditions in place to achieve contractual requirements and outcomes; monitor progress and work with program directors to trouble-shoot solutions.
Community Leadership and Coordination
- Foster and sustain relationships with key community stakeholders, including center Members, Resident Associations, resident-led coalitions, program partners for community programs and the local Community Boards, to support and improve operations.
- Initiate processes that ensure consistent and coordinated responses to facilities requests by external entities, including public housing residents, community members, elected officials, government funders and others in collaboration with Operations (PII).
- Create and implement a plan for outreach, support and engagement that targets New York City Housing Authority (NYCHA) residents and other community members/stakeholders in collaboration with program directors and CPO.
- Create and implement systems for continuous improvement that include staff training for facilities staff
- Participate in ongoing performance improvement for facilities staff including program and personnel evaluation and professional development activities
- Support the development of a site budget including work with fiscal and senior staff on an allocation methodology for staff time and space usage
- Support directors in reporting to funding sources including foundations and government as relates to overall center operations and programs
- 5 years’ relevant work experience
- Strong communication skills
- High school Diploma Required, college preferred.
- Strong written and verbal communication.
- Ability to navigate and resolve communications issues effecting oversight of the facility
- Prior experience operating program facilities, and supervising employees, preferred
- Warm and welcoming demeanor
- Fluency in Spanish language highly desirable
- Proficient in Excel and Word.
- Ability to travel among sites
- Indoor, some outdoor for trips and outreach activities