832 Folsom Street
As a Housing Review and Community Orientation Specialist, you will do the critical work of helping these families root themselves in their new communities and maintain long-term housing. Use your skills as a listener, coach, advocate, and problem-solver to make a real difference.
The Housing Review and Community Orientation Specialist works with families at a critical juncture during the housing search process to ensure that families make informed choices about their housing selection. Specifically, the Housing Review and Community Orientation Specialist is responsible for conducting meetings (Unit Reviews) for participants before they sign rental paperwork with their new Landlord.
During this time, the Housing Review and Community Orientation Specialist will review the family’s income plans, complete a monthly budget planner, and ultimately determine if the location will be conducive to the family achieving financial and long-term housing stability. The Housing Review and Community Orientation Specialist will be responsible for making sure the family has seen and/or understands where community resources are located in the participant’s new community, how the participants will get their children to school, access health care, commute to work, and connect to their most significant needs and barriers.
The Housing Review and Community Orientation Specialist will be responsible for ensuring that all required documents are up-to-date and maintain accurate, thorough, and timely data entry and case notes. The Housing Review and Community Orientation Specialist will participate in relevant meetings that ensure the family has continuous and high quality care through the program (Transfer of Care). The Housing Review and Community Orientation Specialist will report to the Housing Stability Director and support improving processes and paperwork related to the above-mentioned processes.
Primary Duties and Responsibilities
- Be a listener: Work with participants that have been in housing search and assess their long-term stability needs. Understand their barriers to recommend proper resources and referrals and support participants to develop a plan that will support their long-term stability.
- Be a coach: Build trusting relationships with participants and help participants understand their income plan and budgets and if their housing placement decision is a fit prior to signing rental documents.
- Be a problem-solver: Assist participants in connecting with resources in their new communities. Work with the participants to find and understand creative solutions for their challenges related to transportation, childcare, employment, healthcare, community, and more.
- Be detailed-oriented: Support other teams by ensuring that all participants’ files are organized and case notes are accurate for seamless Transfer of Care process between departments.
Qualifications, Skills and Abilities
- You must share our commitment to ending family homelessness in the San Francisco Bay Area.
- We value people who are resilient, flexible, and creative. You should be open to creating and joining a culture of feedback and learning, and be able to meet multiple deadlines and priorities with a positive attitude and problem-solving approach.
- You should have a BA from an accredited college or university (social work, psychology, or related field preferred) OR a minimum of 2 years of relevant experience in case management and human services.
- You should be excited about working on diverse teams and collaborating with colleagues and participants from many different backgrounds.
- Even better if you have experience working with low-income families, survivors of domestic violence, populations impacted by mental illness, and/or other diverse communities. Knowledge of community resources for families with very low incomes in the Bay Area is a big plus!
Great benefits: We offer excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA locations. Additionally, HF offers tax-deductible commuter benefits that can be applied to public transit, parking, bicycle maintenance, and ride sharing services like Uber pool.
Growth and leadership opportunities: The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. A role with the Housing Stability team is great for an individual who is interested in exploring community based nonprofit work, social work, or mental health disciplines. We also offer a $1,000 educational stipend to employees each year after one year of service and offer dozens of internal and external trainings for staff at every level annually.
Time off: HF employees take advantage of generous time off benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.
Long-term benefits: HF offers an employer-matched 403(b) retirement plan, education reimbursement, and other great long-term benefits!
Minimum Education Required