Intake Paralegal

(Part-time, non-exempt – 6-month position) 

Maryland Volunteer Lawyers Service (MVLS), founded in 1981, is the oldest and largest volunteer legal services organization in Maryland. The mission of MVLS is to connect Marylanders facing economic injustice with volunteer lawyers and community partners to deliver free civil legal assistance because there should be justice for all, not just for those who can afford it. We achieve this goal primarily through our core pro bono program and more targeted programs that serve specialized legal needs. For more program information, visit our website: www.mvlslaw.org. This position focuses on screening clients for acceptance into the MVLS program and matching them with volunteer attorneys. 

MVLS’s core values are teamwork, passion for MVLS’s mission, commitment to clients, volunteers, and community partners, initiative and commitment to eliminate systemic barriers to justice based on race and economic disparities. MVLS is committed to fostering an inclusive culture in the workplace. Our work to end barriers to justice starts with increasing the racial diversity of our staff to better reflect the communities we serve. 

Job Responsibilities: 

• Review applications received through telephone and on-line intake 
• Screen applicants for income eligibility, case type and Maryland county of residence 
• Contact clients via phone and mail to collect and provide case information and updates 
• Use LegalServer database to manage documents and paperwork associated with cases, e.g., client applications, court documents, financial eligibility documents, important correspondence, and invoices. 
• Other administrative duties as assigned 

Skills: 

• Client-centered customer service skills are essential to success in this position. 
• Excellent computer, data entry, and organization skills 
• Must be detail-oriented 
• Must possess ability to deal with difficult callers in crisis 
• Works well with others; team player 
• Strong written and oral communication skills essential 
• Spanish language skills a plus 

Experience & Education: 

At least 2 years of administrative, customer service, or legal experience 

A paralegal certificate from accredited institution is a plus 

Computer and data entry experience required 

Proficient in Microsoft Office suite of programs, i.e., Outlook, Word, Excel. 

Demonstrated commitment to underserved communities 

MVLS is an equal opportunity employer. MVLS does not discriminate against any applicant for employment or any employee on the basis of race, nationality, ethnicity, age, religion, disability status, sex assigned at birth, gender identity, gender presentation, sexual orientation, or immigration status.