Operations Manager

Job Type

Full Time


Minimum: $3,500
Maximum: $5,000
Details: Salary shown is per year



Start Date


Application Deadline



No.2, 2 Avenida
El Paredon Buena Vista
El Paredón


The Operations Manager is a hugely varied role and involves managing the day to day operational planning of the organisation including logistics of product sales, tours, hosting of volunteer groups, delivery of training and management of interns, both international and from El Paredón. It is also integral to developing new business and partnerships. The role demands a high level of organisation, problem solving, decision making and relationship management in conjunction with the Director. The role is line managed by the Executive Director.




Main Responsibilities:


  • Manage the day-to-day running of the organisation including administration, logistics, lunch and work calendar, tour bookings, product sales and general maintenance of the La Choza Chula office and shop
  • Work closely with Director to create an ongoing Plan of Action, dividing up duties as necessary
  • Manage the weekly office budget for all departments, working with the Executive Director to ensure all accounts are on budget
  • Act as a positive role model, offering guidance and leadership to the interns and wider community members
  • Be ready to respond to a variety of situations including medical emergencies, community related issues and challenging behaviour
  • Ensure the La Choza Chula phone is operational and all staff on duty answer it between Monday to Sunday, 09:30 - 16:30
  • Manage the administration of all volunteer and staff data as well as information entered into cash book, tour and product sales log
  • Deliver training sessions to interns and volunteer groups on a wide range of sustainable development and social business related topics as required
  • Step in as a tour guide as required if there is no other contingency
  • Increase sales by finding new point of sales within Guatemala, US and UK.
  • Develop partnerships with organisations leading overseas volunteer groups
  • Manage relationships with suppliers and place orders based on demand forecasting
  • Manage sales and marketing intern, WorkAway volunteers, communications intern, group of bracelet makers, group of women makers, tour guides and other potential interns
  • Design and carry out monitoring and project evaluation survey within the community
  • Other additional duties as required by the organisation

Person Specification (Skills and Experience)


  • Advanced Spanish (both spoken and written)
  • Previous social enterprise experience and good commercial awareness
  • Good negotiation skills
  • Motivated and able to use own initiative with limited guidance
  • Experience of working with people of different backgrounds, nationalities and ages
  • Have high levels of integrity and sound judgement
  • Be a strong and flexible team player
  • The ability to deal with conflict and overcome challenges
  • Excellent planning and organisational skills with the ability to prioritise and organise a heavy workload
  • Excellent interpersonal and communication skills; both written and verbal
  • Ability to work collaboratively with volunteers and peers
  • Good IT literacy (Microsoft Office suite and databases)
  • Willingness to be flexible and adapt to the needs of the business
  • Excellent communication skills and the ability to brief and organise groups of or represent to outside agencies and organisations
  • Excellent interpersonal skills and the ability to work as a key positive influence amongst a diverse team
  • Able to display a high level of personal leadership
  • Ability to acquire and implement new skills quickly
  • Plan logically and in detail producing practical solutions to major administrative and organisational problems
  • Ability to articulate information clearly and deliver training
  • Confidence and experience in communicating and working with people from different backgrounds and cultures
  • Experience of working long hours required to achieve the aims and objectives of the role
  • Excellent problem solving skills
  • Ability to use own initiative and make major decisions in line with the business strategy


  • Minimum of 6 months operations/business/logistics experience and/or experience of working in a social enterprise
  • A good understanding and experience of sustainable development, environmental and rural community issues and the ability to enthuse others on the subject
  • Understanding and experience of living in remote environments


Working hours are flexible and the role offers the chance to live and work in a beautiful, remote and friendly community on the beach in a National Park located between the river and Pacific ocean.  Access to swimming pool, 50% off all food and drink and free/unlimited WIFI at local hotel, free accommodation for staff in Antigua, discounts on all shuttles to Lake Atitlan and Antigua, discounts on rates at other beach resorts in Guatemala, discount on all La Choza Chula products, free tours with La Choza Chula and access to SUP boards, kayaks, 1 free surf lesson, home cooked lunch Monday to Friday plus free filtered water, coffee, tea, cleaning products etc and all rooms/office are cleaned once a week. 

Level of Language Proficiency

Spanish - fluent spoken and written

English - fluent spoken and written

Professional Level

None specified

Minimum Education Required

2-year degree

How To Apply


The Operations Manager role is for a minimum of 1 year to ensure the programme has a consistent and sustainable impact. Please do not apply if you cannot commit to this timeframe. All costs of visas and travel must be covered by the candidate who must also arrange their own travel/health insurance prior to departure of their country of residence.

Send your CV and cover letter stating why you are suitable for this role (on no more than one page) to sonal@lachozachula.org