Direct Response Coordinator

Job Type

Full Time




88 Hamilton Avenue
United States


TITLE:                       Direct Response Coordinator

DEPARTMENT:         Direct Response

JOB STATUS:           Regular FTE

LOCATION:               Stamford, CT

REPORTS TO:          Director, Development Operations and Direct Response


Americares is a health-focused relief and development organization that saves lives and improves health for people affected by poverty or disaster. Each year, Americares reaches an average of 90 countries and all 50 U.S. states with life-changing health programs, medicine and medical supplies. Americares is the world’s leading nonprofit provider of donated medicine and medical supplies. For more information, visit

The Direct Response Coordinator is responsible for all the moving parts of a complex, multi-channel mass market program, and ensures the program’s success through managing those parts, keeping the program on track, and keeping things running behind the scenes. This position is involved in every aspect of the Direct Response program, from long-term planning to proofing final copy before it’s launched out to hundreds of thousands of donors. The Direct Response Coordinator manages a $5M budget, daily deadlines, and 60+ annual campaigns.


Campaign Management

  • Manage project calendar and keeping everything on track
  • Lots of work with the agency’s account coordinator, managing both sides of the project together
  • Check the details – verify production specs, photo releases, and links in email tests
  • Proofread all copies
  • Traffic art and copy internally for program, communications, legal, and media approval for release
  • Maintain current work-in-progress records and archives of past project information as appropriate
  • Tracks receipt and quality of seeds and print samples

Budget Management

  • Manage a $5M+ budget and have an incredible handle of every detail, from each project’s performance against budget, to how much we plan to be over in each category,
  • Process invoices, and make sure they are paid per the vendor’s requirements
  • Look out for cost-saving opportunities, and potential overages, and alerting Director of these
  • Work with internal Finance department to coordinate monthly spends, manage CAPS account
  • Recognize financial terminology and understand what can have an impact on a project budget 


  • Organize meetings
  • Participate in weekly status meetings
  • Manage inventory levels at lockbox
  • Regular review and/or updates of acknowledgment copy, art, and welcome packages
  • Collect and file competitive communication and samples
  • Stay current on industry trends, understands competitive space, and builds industry relationships 

Staff Management

  • Manage the Director’s priorities for project approval and decisions – pushes hard on deadlines, proactively anticipates questions that will need to be answered, and synthesizes information
  • Manage several external vendor relationships for day-to-day, including postal vendors, telemarketing, and lockboxes
  • Work with other departments on a daily basis to gather content, understand processes, and look out for DR’s interests in the greater organizational workflow
  • Ensure deadlines are met across teams


  • 3+ years experience with mass marketing industry, standards, and practices across mail and digital channels
  • Knowledge of postage management
  • Experience managing an account budget
  • Higher-than-normal attention to detail
  • Proofreading/editing experience
  • Mid-Level+ Excel skills 
  • Highly organized with ability to deliver to a deadline
  • Analytical thinker and problem solver 
  • Must have unrestricted authorization to work in the United States.


  • Nonprofit marketing experience
  • Nonprofit Database experience
  • Experience working with a list broker and list management preferred
  • Passion for our mission and a desire to work within the emergency response/global health sector


  • Foster Americares values of respect, collaboration & teamwork, trust, passion and commitment, compassion, and excellence.

Professional Level

None specified

Minimum Education Required

No requirement