Details: Salary commensurate with experience
9167 Dickey Road NW
Kitsap Humane Society (KHS) is a progressive animal welfare shelter whose mission is to rescue, rehabilitate, and rehome homeless animals. We are committed to an open admissions policy, animal rehabilitation and a low euthanasia rate. KHS’s open adoption philosophy is a key part of our progressive mission, enabling us to save and rehome thousands of animals each year.
The adoption program is an essential part of our progressive mission, enabling us to save thousands of animals each year by matching them with adopters. In 2017, KHS placed over 5,900 animals in adoptive homes.
The Adoption Coordinator is responsible for the success and management of our on-site adoption program, ensuring consistent flow of animals throughout the shelter, adequate adoption promotion and marketing, and post adoption support to provide maximum lifesaving opportunities for animals in need. The Coordinator works closely with other shelter staff to increase adoption opportunities for our shelter pets. This is a highly visible, key leadership position that requires superior customer service skills, a can-do attitude and a commitment to problem solving. The Adoption Coordinator interacts closely with adopters, shelter volunteers, foster volunteers, shelter staff, and the public, and must be approachable, friendly, upbeat, and a “people person”.
The Adoption Coordinator reports to the Assistant Director of Animal Welfare.
Specific tasks include:
· Maintain and improve adoption program by implementing nationally recognized best practices and providing training and support to staff and volunteers on adoption topics.
· Serve as primary contact for adoption-related questions from staff, volunteers and the public.
· Supervise adoption counselor staff including hiring, training, and scheduling of staff.
· Supervise adoption counselor volunteers including recruiting new volunteers, providing training, and scheduling volunteers for shifts.
· Provide direct feedback, coaching, and disciplinary action to staff and volunteers as needed.
· Partner with the Community Placement Coordinator to provide direct feedback, coaching, and disciplinary staff off-site adoption counselors as needed.
· Assist other departments with volunteer recruitment and management during special events as needed, and may assist other departments with tasks involving or related to specific animals.
· Work with Animal Welfare Department leadership team to expand the adoption program through increased transfers of animals into the shelter, adoption events and promotions, and improved customer service.
· Work with Animal Welfare Department and Veterinary Services leadership teams to identify, inventory and promote animals in need of special adoption promotion. Work closely with Behavior and Medical departments to ensure animals needs are communicated clearly to adopters and pets are placed in appropriate homes, including auditing medical releases and behavior materials.
· Represent the Adoption program at Animal Welfare Committee(AWC) meetings, and collaborate with the AWC members in upholding progressive animal welfare practices and strategic, creative problem solving to increase live outcomes.
· Work with Marketing and Events department to develop, coordinate and promote timely and effective on-site adoption events and specials.
· In conjunction with the Community Placement Coordinator, train off-site adoption location staff on adoption counsels and processing.
· In conjunction with the Community Placement Coordinator, schedule and supervise staff adoption counselors for off-site events.
· Expand use of volunteers as on-site adoption counselors through targeted recruitment and ongoing engagement and training; schedule and supervise on-site adoption volunteers.
· Work closely with the Foster Care Coordinator to schedule and prepare for the return of foster animals for on-site adoption opportunities.
· Ensure that animals that will be available for adoption have all needed marketing pieces and support materials ready, either by directing or delegating to Adoption Counselors and Lifesaving Assistants, or personally completing: scheduling and taking photos, writing adoption summaries, inputting medical release information, and updating statuses.
· Oversee (directly and indirectly) front-line staff and volunteer adoption counselors.
· Monitor monthly, quarterly and annual adoption numbers in order to meet lifesaving and revenue goals.
· Respond to and resolve customer concerns and complaints in a proactive, conciliatory approach. Respond to adopter concerns and provide behavior counseling and support as needed, in partnership with Canine Behavior Coordinator.
· Delegate to and supervise Lifesaving Assistants in adoption follow up.
· Supervise and coordinate with Admissions Technician regarding intake of owner surrender/stray pets who are candidates for Barn Cat program.
· Build strong relationships with KHS volunteers and foster parents to meet lifesaving and adoption goals.
· Assist with daily operations including administering vaccines, performing ARC exams, updating pet information in Shelter Buddy, taking part in dog play groups, performing adoption counsels and dog meets with owned animals.
· Actively seek new information about evolving best practices in the animal welfare field by engaging with national leaders in animal welfare, implementing strategic, creative problem solving to increase live outcomes.
· Other duties as assigned by the Assistant Director of Animal Welfare.
The Adoption Coordinator position is a full-time position, with at least one weekend day required.
· demonstrated program management experience
· demonstrated leadership skills
· demonstrated customer service experience and skills, including positivity, friendliness, tact and sound judgment, and a love of working with people
· very strong public speaking and teaching skills, with both large groups and in one-on-one situations
· enthusiasm, energy, initiative, “can do” attitude, and the ability to motivate people
· excellent communication skills (verbal and written)
· the ability to stay calm, collected, and professional in stressful or emotionally-charged situations
· excellent time management and organizational skills
· experience with Microsoft Word, Outlook, Excel, PowerPoint, and other software
· experience working with social media platforms, and mobile devices
· the ability to multitask and work very efficiently in an often hectic, dynamic, fast-paced environment
· comfort providing constructive feedback and implementing disciplinary action when appropriate
· flexibility in regards to work duties and openness to changing organizational priorities and programs
· approachability and openness to constructive criticism and coaching
· the ability to be a team player and work collaboratively with other departments and personalities
· the ability to be sympathetic and supportive to adopters, volunteers, foster parents and colleagues
· love of animals and comfort handling them
· knowledge of (or willingness to learn) basic medical and behavior information about dogs and cats
· a valid driver's license and reliable transportation
· the ability to be able to lift 50 lbs and to be physically able to bend, stoop, kneel, squat, twist, reach, and climb steps
Strongly Preferred (but not required):
· Bachelor’s degree
· Experience managing employees or leading a volunteer-based program
Health benefits provided.
Minimum Education Required
How To Apply
Please email a cover letter and resume to Adoption Coordinator, Samantha Fairweather, at firstname.lastname@example.org. This position will remain open until filled. Please, no phone calls. Failure to submit a cover letter will negatively impact your consideration for this position.