After Hours Access Operator -- Temporary and/or on Call

Job Type

Part Time
Temporary

Salary

Minimum: $15
Maximum: $15
Details: The hourly wage is $15.45. Holidays are paid at time and a half.

Published

08/03/2018

Start Date

08/20/2018

Application Deadline

08/13/2018

Address

San Francisco
California
United States

Description

The After Hours Access Operator Team answers calls to the San Francisco Behavioral Health Access Line at all times that the Behavioral Health Access Center is closed, including evenings, overnights, weekends and holidays.


Calls are taken in San Francisco Suicide Prevention's offices in downtown San Francisco.


The After Hours Access Operator Team is separate from the SFSP Crisis Line Staff, receives separate training and does not answer SFSP's Crisis Line.



After Hours Access Operators begin the intake process with potential clients, offer referrals and assist callers who are distressed and/or in crisis. Shifts typically include downtime, making the position convenient for students and others involved in individual projects.


Hours


Temporary Position


The following shifts are available immediately for a temporary period of a minimum of one month:


  • Monday 4pm-12am


  • Tuesday 4pm-12am


On Call Position


On call operators may be asked to cover any of the following shifts:


  • 4pm-12am and 12am-8am daily


  • 8am-4pm on weekends and holidays.


Candidates may apply for the temporary position, the on call position or both. Candidates who are not available to be on call for all possible shifts will still be considered. Temporary and on call positions may lead to permanent positions as needed.


Responsibilities


  • Answer Access line for San Francisco Suicide Prevention, following specific protocol
  • Document all Access calls completely and accurately in database
  • Attend meetings with SFSP's Access Coordinator, other agency staff and City and County staff as required and requested


Qualifications


  • Basic skills and experience in call center operation or customer service
  • Excellent telephone communications skills and attention to detail
  • Ability to work evening, overnight and/or weekend hours
  • Bachelor's degree, preferably in human services or related field (may be in progress)
  • Skills and experience in community service
  • Ability to support a broad variety of people, including communities of color, LGBTQ communities, and people with mental illnesses, addictions or co-existing disorders and their families and/or concerned friends

Benefits


San Francisco Suicide Prevention is an Equal Opportunity / Affirmative Action Employer.


SFSP encourages a supportive environment where differences of ethnicity, culture, sexual orientation, gender, physical ability and age are valued and appreciated. We seek candidates who share this vision.

Level of Language Proficiency

Fluency in Cantonese, Mandarin and/or Spanish would be a plus but is not required.

Professional Level

Entry level

Minimum Education Required

2-year degree

How To Apply

nicolem@sfsuicide.org

Please send résumé and cover letter to Nicole Matcha, Interim Crisis Line Director, at nicolem@sfsuicide.org.


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