Details: Salary is hourly, based on experience and skill - $17- $18/hr
28 Emerson Avenue
The Client Services Coordinator is responsible for providing outreach, advocacy and direct service to clients of The Open Door (TOD). SNAP-related data and document collection, data entry, and maintenance of client SNAP records falls under the responsibility of this position. The Coordinator supervises SNAP Advocates, advocacy volunteers, and department interns. The advocacy department staff work closely with health care providers, social service organizations, and other agencies to improve client care and outcomes.
Job Duties include
A. Provide SNAP application assistance services:
B. Greet clients with a kind and compassionate demeanor, and establish trusting relationships with clients and their families. Hold all client information in the utmost confidence and maintain high security standards to meet all state and federal regulations and requirements, along with TOD WISP policy.
C. Encourage SNAP clients to use other programs and services of TOD, as appropriate.
D. Screen clients and offer referrals to other agencies for additional non-SNAP services, and to other federal programs such as WIC and the National School Lunch Program.
E. Manage data
G. Provide ongoing follow-up to ensure that the Client Services office achieves positive outcomes for clients.
H. Keep resource information and posted flyers current.
I. Maintain professional skills and keep up-to-date with the most recent federal changes and state SNAP rules and regulations.
J. Uphold standards of Trauma Informed Care when interacting with clients and providing services.
A. Written and oral fluency in English and Spanish. Brazilian Portuguese is preferred.
B. Strong relationship with the Cape Ann and Ipswich community (connected as a community member or possessing shared experience with community members).
C. Knowledge of health, food justice, and social service systems.
D. Written communication skills in English adequate to draft reports, business correspondence, communications with clients etc.
E. Strong interpersonal skills and the ability to build relationships with individuals who may not share the same value systems or behavior norms.
F. Identify and apply skilled boundaries.
Pro-rated holiday and vacation time
Earned Sick Time
Life Insurance/LTD Insurance
Cell stipend/Mileage reimbursement
Level of Language Proficiency
Written and oral fluency in English and Spanish. Brazilian Portuguese is preferred
Minimum Education Required
How To Apply
Please send cover letter and resume to email@example.com. The Open Door is an equal opportunity employer. In accordance with Federal Law, and U.S. Department of Agriculture policy, The Open Door prohibits discrimination on the basis of race, color, religion, national origin, sex, age or disability.