Training Manager, Family and Community Outreach Team

Job Type

Full Time




New York
United States


Position Summary: The Division of Family and Community Engagement (FACE) fosters student achievement by strengthening partnerships between families and educators. Research has shown that students with involved families are more likely to earn higher grades, pass their classes, be promoted, graduate, and go on to postsecondary education, among other benefits. Through leadership opportunities, training, and resources, we aim for every parent and caregiver to build their capacity and voice to support and advocate for the educational success of their children. Similarly, through training, professional development, and coaching, we support schools and districts to implement model family engagement programs and strategies to help drive academic achievement.


The Family and Community Outreach Team at FACE supports Community Schools across the city to develop transformative family engagement. Utilizing a Ladder of Engagement strategy, the team trains and coaches school and CBO staff and family leaders on:


  • effective relational outreach methodologies and using the VAN CRM to support those efforts;
  • how to design meaningful family engagement activities and events;
  • how to identify, recruit, and develop parent and caregiver leaders to take active roles in the school; and
  • how to develop effective collaborative school governance structures.


The Training Manager is responsible for creating content, facilitating, and managing a strategic training program aligned with the Ladder of Engagement strategy and best practices related to transformative leadership development, in order to support the creation of a successful model and program. The Training Manager will support schools to develop and sustain strong family leaders through an intentional, robust, and responsive training program that meets the needs of all school and family stakeholders, and embeds DOE systems alongside standards in adult education and organizing practices. Additionally, the Training Manager will coordinate and integrate the training program of the Family and Community Outreach Team with training and professional development opportunities being offered by other FACE programs and staff, as well as the Office of Community Schools, the Office of Renewal Schools, and other relevant divisions and offices.


As the work of the Family and Community Outreach Team expands beyond Community Schools, the Training Manager will continue to carry out the work as described above, with possible changes to reflect differences in organizational structures and key points of contacts at schools, as well as changes dependent on the level of support and training being provided to schools or sets of schools. Performs related work.


Reports to: Senior Director, Family and Community Outreach Team


Direct Reports: Digital Specialist


Key Relationships: Senior Director, Field Manager, Training and Professional Development Team at FACE, Outreach Specialists, Digital Specialist, Data Specialist, Data consultants and/or team, relevant staff from Office of Community Schools, Office of Renewal Schools, and school districts.




  • Conducting strategic planning to create a vision, theory, and foundational structures for a lifecycle of trainings that support parents, school staff, and leadership, the Family and Community Outreach team, and other appropriate FACE staff members at each stage of the Ladder of Engagement.
  • Developing training standards and best practices including staying informed on best practices in organizing and adult learning, and incorporating and sharing standards across related DOE offices (FACE, OCS, ORS, etc.).
  • Conducting Outreach Specialist skill-building including ongoing training of Family and Community Outreach Team and onboarding new staff.
  • Developing training content building on existing materials as well as creating new content to address program needs, including toolkits, family training website, and other resources for parents, school staff, and leadership.
  • Interdepartmental/cross divisional liaising, including establishing full integration with the FACE Training and Professional Development team, attending appropriate meetings, and communicating and collaborating on training with OCS, ORS, etc.
  • Developing and conveying digital organizing training materials, including possible researching, piloting, and managing digital strategies and tools, e.g., Hustle/SMS, social media, etc.


Qualification Requirements




  1. A baccalaureate degree from an accredited college and two (2) years of experience in community work or community centered activities in an area related to the duties described above; or
  2. High school graduation or equivalent and six (6) years of experience in community work or community centered activities in an area related to the duties as described above; or
  3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one (1) year of experience as described in “1” above.




  • Experience in training for family, union, or other community organizing work.




  • Excellent written and oral communication skills.
  • Experience developing training content, with focus on adult education and organizing and facilitating trainings.
  • Proficiency with Microsoft Office Suite, VAN CRM, Google Docs or other spreadsheets, and social media tools.
  • Organized and detail-oriented, with the ability to multitask, analyze, and drive process improvement.
  • Strong project management and implementation experience.
  • Ability to motivate, coach, and guide team toward goal accomplishment.
  • Ability to take initiative and desire for growth in scope of work and responsibilities.
  • Capability to successfully manage time and cope with shifting priorities.
  • Strong interpersonal skills.
  • Proficiency in Spanish or one of the other most common languages in the DOE, e.g., Arabic, Bengali, Chinese, French, Haitian Creole, Korean, Russian, and Urdu.
  • Internal candidates preferred.


Salary: $68,000+ 


Please include a resume and cover letter with your application. 


Applications will be accepted through April 5, 2018 until 3:00 p.m.


NOTE: The filling of all positions is subject to budget availability and/or grant funding. 



It is the policy of the Department of Education of the City of New York to provide educational and employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. Inquiries regarding compliance with this equal opportunity policy may be directed to: Office of Equal Opportunity, 65 Court Street, Room 1102, Brooklyn, New York 11201, or visit the OEO website at


Job Location

NY, New York, United States

Position Type


Professional Level

None specified

Minimum Education Required

No requirement

How To Apply