Assistant Manager- Women's Shelter Program

Job Type

Full Time




1333 N Street NW
United States


About N Street Village

N Street Village is a community of empowerment and recovery for homeless and low-income women in Washington, D.C. With comprehensive services addressing both emergency and long-term needs, N Street Village helps women achieve stability and make meaningful gains in their housing, income, employment, mental health, physical health, and addiction recovery. N Street Village also provides affordable rental housing for low and moderate-income individuals and families. Please visit our website for more information at:


The Assistant Manager of Low Barrier Shelter Programs for the Patricia Handy Place for Women (PHPW) supports the Manager in the daily operations of the low barrier shelter. The shelter has a maximum capacity of 155 low barrier shelter residents. This position reports to the Manager of Low Barrier Programs.

  • Effectively assist Manager in leading PHPW operations, client activities and overall shelter programs to meet agency mission.
  • Supervise Advocates, approve timesheets, ensure adequate staffing levels for each shift.
  • Assist Manager in coaching and professional develop of employees.
  • Meet with residents to resolve disputes and de-escalate situation as necessary.
  • Serve as a point of contact with community partners.
  • Respond to overnight phone calls from staff requiring guidance and/or support.
  • Defuse and de-escalate difficult situations involving clients and staff.
  • Assist Manager in maintaining a professional culture that promotes teamwork and empathy for residents.
  • Assist Manager to ensure accurate data entry of client information per contract requirements
  • Attend all required trainings per contract requirements 
  • Participate in all scheduled leadership meetings
  • Perform other duties as required.




  • A combination of education and experience to include at least 3 years of relevant experience with a focus on one of the following areas: mental health, physical health, addictions, employment, trauma
  • At least 2 years of supervising of paid staff required. Experience supervising paraprofessional staff strongly preferred.
  • Experience and ability working within outcome based programs
  • Knowledge of DC social services resources and compliance requirements
  • Excellent ability to make and maintain respectful rapport with clients and co-workers from diverse backgrounds.
  • Understanding and experience working with vulnerable populations and the related issues of addiction and mental illness.
  • Values commensurate with a community committed to providing inclusive Programs without regard to race, religion, physical or mental ability, sexual orientation, gender identity and any other protected class.

Professional Level

None specified

Minimum Education Required

High School

How To Apply