216 W. Somerset Street
Fostering a culture of philanthropy and revenue generation within the organization, the Chief Revenue Officer (CRO) assures that the organization’s culture, systems and procedures support revenue generating enterprises and fund development. The Chief Revenue Officer leads staff and volunteers to institutionalize revenue generation, philanthropy and fund development within the organization.
The CRO plans, coordinates and assures implementation of strategies to (i) develop donors and contributions to support the organization and (ii) develop social enterprise models and revenue generating, self-sustaining projects. Assures development and maintenance of systems to fund social enterprise models and development including but not limited to volunteer and donor management, research and cultivation, gift processing and recognition. Maintains accountability and compliance standards for donors and funding sources.
Priorities and Scope of Position
Ensures the organization meets its fundraising requirements.
a) Focuses on donor experience and return on investment, assures proper planning including goal setting, strategy identification, revenue and expense budgeting, benchmarking and evaluation to support fund development.
b) Helps board members, volunteers and relevant staff secure charitable gifts.
c) Manages a portfolio of donors and prospects through the donor engagement cycle.
d) Develops and oversees fundraising functions as necessary, including but not limited to proposal and report writing, prospect research, donor management systems, gift processing, event management, individual and major donor programs, corporate sponsorship programs, annual appeals and marketing.
Develops, in partnership with the Chief Programs Officer, revenue generating/social enterprise models.
a) Contributes as a co-lead on revenue generating design models
b) Identifies potential investors and program underwriters to financially support start up and maintenance costs
c) Assists in the design and implementation of social enterprise frameworks to create long terms sustainable revenue generating systems and programs
Provides general oversight of all of the organization’s fund development activities and continuously improves the day-to-day operations of the development function.
a) Ensures compliance with all relevant regulations, maintains accountability standards to donors and ensures compliance with standards of professional conduct for fundraising professionals.
b) Assures stability by creating a work environment that is rewarding to staff and volunteers.
c) Appropriately represents the institution, its board and leaders to donors, prospects, regulators, and fundraising volunteers.
d) Fosters a smooth operation through timely and effective resolution of disruptions.
Leads and/or manages all relevant personnel, both professional and volunteer.
a) Helps recruit, cultivate, motivate and empower fundraising volunteers and leadership. Trains, places, coordinates and supervises fundraising volunteers.
b) Establishes personnel accountabilities for development staff, develops a high-performing team and evaluates performance regularly.
c) Designs educational programs in fund development for staff and volunteers; participates as coach and facilitator. Pursues formal and informal education for self and others.
Partners with the management team and the governing board to define the organization’s direction.
a) Provides vital input for short- and long-term strategic and operational planning and positioning within the organization.
b) Charts the organization’s course for fund development in alignment with the organization’s values, mission, vision and plans.
c) Keeps informed of the philanthropic and nonprofit fields; informs the management team and governing board of current trends and opportunities to advance the organization’s agenda.
d) Establishes performance measures, monitors results and helps the chief executive officer and board evaluate the effectiveness of the organization’s fund development program.
This position reports to the CEO and serves as a part of the senior management team. The position supervises the following positions: to be determined.
Within the agency, the position has primary relationships with the financial operation, senior management, and program staff. Outside the agency, the position coordinates with the governing board, fundraising volunteers, donors and funding sources.
As a member of the senior management team, this is a critical position that helps set the direction and ensures the health of the institution. The individual is expected to be a competent fundraising technician and an excellent organizational development specialist. The individual is expected to:
- Handle detailed, complex concepts and problems and make prudent decisions regarding management and development issues.
- Establish strong and appropriate relationships with CEO, staff, governing board, volunteers, donors and the general community.
- Adhere to the highest ethical standards in management, governance, and fund development.
- Plan and implement programs.
- Plan and meet deadlines.
- Demonstrate initiative and work as a team player.
- Convey a professional and positive image and attitude regarding the organization and sector.
- Demonstrate commitment to continued professional growth and development.
Comprehensive management skills and business experience are required including but not limited to short and long-term planning, evaluation, directing and motivating staff, oral and written communication skills, marketing and financial management, change management, and governance. The position requires demonstrated experience in managing and implementing a comprehensive fund development program and producing charitable contributions. The individual is expected to be a highly competent enabler of volunteers and staff.
- Ability to articulate, promote, and model the organizational mission, vision and programmatic goals, and strategic plan.
- Understanding of legal/political policies and issues, community resources, and benefits addressing targeted client needs as they affect Congreso services (e.g. TANF, poverty, immigrants).
- Understanding of and implement guidelines and policy for programs and the organization.
- Ability to effectively implement human resources policies, employee relations, staff supervision, staff development, staff evaluation, and management practices in accordance with Congreso policies.
- Ability to read and understand a budget – making appropriate financial decisions (including review of spending levels).
- Ability to evaluate data against business plan and communicate results while applying a sophisticated understanding of performance management and data driven performance reviews.
- Ability to demonstrate sustained leadership in moving clients towards targeted outcomes.
- Ability to effectively conduct one on one advocacy and/or educational presentations.
- Ability to manage, evaluates, and distributes the work of an individual or teams either programmatically or by function.
- Ability to monitor contract compliance.
Experience, Education, and Licensure
Knowledge and experience in the following areas is required: the art and science of philanthropy, research and cultivation practices, standard fundraising techniques including face-to-face solicitation, proposal writing, special events, digital fundraising, and direct mail, and, development office functions including gift processing, prospect and donor research, and fundraising reporting. In addition, business enterprise and management experience is critical to manage revenue generating projects. The individual is also expected to have demonstrated experience and confidence in asking people to contribute time and money. Familiarity with computer systems is necessary.
A minimum of 7 years fundraising experience in a professional position with demonstrated performance in establishing fundraising campaigns, donor cultivation for an organization of similar size and budget as Congreso
Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.
Congreso is a multi-service nonprofit organization whose mission enables individuals and families in predominantly Latino neighborhoods to achieve economic self-sufficiency and wellbeing. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.
Minimum Education Required