Shelter Veterans Case Manager (for Brockton & Quincy)

Job Type

Full Time




United States


Case Manager


Triage Department/Veterans


Mission Statement:


Father Bill’s & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.


Father Bill’s & MainSpring is a growing and dynamic social service agency with particular expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need. Over the next five years, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations in order to achieve these goals. Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives. 


We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our mission.


Position Summary


This position is accountable for quality of services for Veterans currently participating in our programs and candidates referred from the community.  This full time position requires a Bachelor’s Degree or equivalent work experience.

Essential Responsibilities:


  • Evaluation and assessment of referrals
  • Complete thorough assessment to gain necessary information appropriate to specific program (i.e. participant’s appropriateness for program, services needed)
  • Complete intake paperwork within required time frame
  • Create and implement individual service plan within required time frame
  • Set up and maintain accurate case files
  • Keep current with required documentation
  • Initiate crisis intervention when necessary
  • Make appropriate referrals and maintain contact with community service agencies
  • Monitor client progress. Provide support and structure. Assist with appointment scheduling.
  • Collect and maintain data-based statistical information.
  • Coordinate and participate in any meetings necessary for program participant (i.e. individual team meetings)
  • Transport program participants as needed
  • Ensure reassessments are completed according to specific funding requirements
  • Participate in program monitoring as requested
  • Provide outreach and assessment in the community as deemed necessary by supervisor and/or other administrators within the organization.


Skills & Competencies:


  • Empathy: An understanding and empathy for those dealing with homelessness and related issues.

  • Professionalism: Maintains the highest level of professionalism in the delivery of services, building of relationships, collaboration with co-workers, and representation of Father Bill’s & MainSpring within the organization and the community.


  • Communication: Speaks appropriately in positive and/or negative conversations with supervisors, co-workers, volunteers, donors and constituents; Articulates the goals of Father Bill’s & MainSpring.


  • Record-Keeping: Routine clerical or record-keeping incidental to the essential responsibilities of the job (including, but not limited to, data entry and case file updates).


  • Job Knowledge: Possesses the practical and technical knowledge required on the job.
  • Attendance: Acceptable overall attendance record, consistently at work and on time.
  • Reliability: Relied upon regarding task completion and follow-up. Follows instructions, responds to management direction and solicits feedback to improve performance.
  • Initiative: Seeks out new assignments and is willing to be flexible with additional duties.
  • Adherence to Policy: Follows safety and workplace expectations, regulations and processes as defined in the Employee Handbook.


  • Work Ethic: Demonstrates a commitment to the Mission and adheres to the Operating Principles of Father Bill’s & MainSpring and works as part of a team toward a common goal.




  • Safety & Security: Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.


  • Travel: Local travel may be required. Valid driver’s license and good driving record required.
  • Physical Demands: The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations under the Americans with Disabilities Act (ADA) may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to verbally convey detailed information or important instructions or ideas accurately or quickly. Must be able to hear average or normal conversations and receive ordinary information. Average visual acuity is necessary.


This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties as assigned may be part of the job.




Father Bill’s & MainSpring is an equal opportunity employer.


Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Send cover letter & resume to and indicate in subject line of email position you are applying for and Brockton or Quincy location.