Program and Position Overview
Hamilton Families (HF) is dedicated to ending family homelessness in the San Francisco Bay Area. The Housing Solutions program assists families to secure permanent housing through housing search assistance, move-in financial assistance, eviction prevention, medium-term rent subsidies, and home-based case management to help families move toward self-sufficiency.
The Housing Stability Coordinator provides hands-on support, guidance and training for Housing Stability Specialists. Supports staff to deliver high quality services that assist families in achieving economic and housing stability. The Coordinator directly supervises Housing Stability Specialists, oversees participant program activities, provides new hire and ongoing training for the team, and ensures program compliance with service goals and objectives. The Coordinator ensures close coordination among the various departments of the program: assessment & prevention, housing connection, housing resources and housing stability. The Coordinator carries a caseload of families as needed.
Primary Duties and Responsibilities
· In coordination with the Program Director, oversee and ensure the on-going development and daily operation of one of the departments (Assessment & Prevention; Housing Connection; Housing Stability) within the program. Assist in the creation and implementation of new and innovative programming and support services to meet the ongoing and emerging needs of families who are homeless and at-risk of homelessness. Work closely with the Program Director on various organizational activities and special projects.
· Directly supervise case management staff. Supervision includes, but is not limited to, conducting regular supervision meetings; maintaining and submitting employee records; conducting performance reviews; ensuring staff are accountable for meeting minimum performance goals; mentoring and coaching case management staff.
· Lead recruitment, hiring and training efforts of case management staff within the department, in a manner consistent with HF personnel policies and procedures. Develop and conduct new-hire and ongoing training for case management staff based on program needs.
· Carry a caseload of families as necessary.
· Provide appropriate solutions to challenging participant/service issues and simultaneously provide the logic to staff so that they can learn from the situation and handle similar situations appropriately in the future.
· Oversee the design of individual assessments and service plans, ensuring they are consistent with organizational and programmatic objectives and goals.
· Maintain positive participant relations. Develop a work environment focused on customer service, diversity, respect and dignity. Provide staff with leadership and guidance directed at providing the participants with a positive experience.
· Produce and submit reports and information documenting services and progress towards service objectives and goals. Conduct database and participant hard file audits, providing quality assurance oversight. Ensure the program maintains accurate records, files, correspondence and data collection and responds to inquiries and requests for information.
· Facilitate regular case review, exit planning and program coordination meetings. Attend other program, organizational and outside community meetings as assigned. Represent and act as a liaison for the program to funders, other community organizations, volunteers, and donors as needed.
· Oversee and ensure the program maintains accurate records, files, correspondence and data collection. Assists Program Director in developing and revising policies and procedures, operations manuals and emergency procedures.
· Assist in developing ongoing expertise in delivering culturally competent services to a diverse population. Maintain and promote the cooperative, harmonious, teamwork environment HF strives to foster within the workplace.
· In the absence of the Program Director, the Coordinator will oversee and ensure the on-going daily operation of all department activities.
· Other duties as assigned.
Qualifications, Skills and Abilities
· Bachelor’s Degree from an accredited college or university in social work, psychology, a public health field, and/or in a management field such as public, or non-profit administration.
· Minimum two years professional experience in a relevant social welfare position, one year of which needs to include management and supervision of program staff and operations; demonstrated ability to exercise appropriate authority and sound judgment when needed.
· Ability to uphold program and personnel policies and procedures and to support staff in doing so.
· Ability to coordinate, implement, assist in, supervise and evaluate program activities and diverse staff.
· Ability to establish and maintain effective working relationships with a variety of individuals and groups.
· Familiarity with the principles, practices and techniques of local, state, and federal contract management; contract negotiation, monitoring and evaluation; and supervision.
· Minimum three years’ experience working with homeless populations; Demonstrated understanding of the social and interpersonal dynamics of poverty and homelessness; Experience working with mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, etc.
· Knowledge of community resources in the Bay Area; Broad understanding of social service system, with particular emphasis on housing assistance and services for families and children.
· Knowledge of Housing First and Harm Reduction philosophies in working with homeless and at-risk populations
· Must possess the ability to manage multiple projects with demanding deadlines, superior organizational abilities, and the demonstrated ability to maintain a quality work place in a fast paced and changing environment; Ability to plan and implement innovative programs.
· Highly organized; ability to work independently as well as a member of a team.
· Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). Able to make regular entries, run reports and maintain a CRM client database.
· Good meeting facilitation skills.
· Bilingual English/Spanish language capacity desired
· A valid CADL, clean driving record, and proof of insurance; able and willing to travel locally as needed.
· Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.
· Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.
Compensation and Benefits
Great benefits: We offer excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA locations. Additionally, HF offers tax deductible commuter benefits that can be applied to public transit, parking, bicycle maintenance, and ride sharing services like Uber pool.
Growth and leadership opportunities: The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. We also offer a $1,000 educational stipend to employees each year and offer dozens of internal and external trainings for staff at every level annually.
Time off: HF employees take advantage of generous sick and vacation benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.
Long term benefits: HF offers an employer-matched 403(b) retirement plan, education reimbursement, and other great long term benefits!
Level of Language Proficiency
Minimum Education Required
How To Apply
· Please use the link above to use our ADP Job Center and submit an application.
· Please attach your résumé and a letter of interest (applications without both documents will not be considered).
· No faxes or phone calls.
· Hamilton Families is an Equal Opportunity Employer.