100 South Broad Street
The primary responsibility of the Retention Specialist is to provide program graduates/Bridges to Career Opportunities (BCO) clients with long-term career development and wage advancement coaching strategies that lead to continued career and financial success. The goal of the Retention Specialist is to help employed BCO clients to increase their wages by improving job tenure, increasing occupational skills and helping clients understand the career paths for wage progression. The Retention Specialist’s work focuses on post‐training career retention and advancement for participants who are served in BCO programs including but not limited to Behavioral Health Technician, Nurse Aide, Home Health Aide, and Child Development Associate. The Retention Specialist will also work directly with employers to develop new and to enhance existing partnerships with high‐quality employers offering advancement opportunities. This position is part of the Bridges to Career Opportunity team and works closely with internal occupational training program coordinators. Some evening or weekend hours will be necessary.
Essential Functions and Responsibilities:
- Provide on‐going support and follow‐up to clients for 18 – 36 months after job placement to connect clients with needed and on‐going supportive services.
- Meet individually with students to monitor and evaluate student progress through regular communication (in-person, phone, email).
- Help the client address on-the-job issues, as needed, including how to fit it, workplace culture, and time management.
- Support clients in balancing the new demands of a higher paying job with the constant demands of managing home life.
- Develop alumni re-engagement strategies to increase use of BCO related services and reporting.
- Help clients determine growth opportunities including advanced education and stackable credentials.
- Work closely with internal agency occupational training coordinators to provide seamless services to students as they transition into employment.
- Develop and manage on‐going and new relationships with employers and hiring managers in training related fields.
- Have or develop and understanding of the expectations surrounding wage and position advancement in specific career paths.
- Track client progress, job retention (including wages and benefits), career advancement, and financial outcomes (all goals of the BCO Program) and document in databases including SalesForce on a weekly basis.
- Monitor and analyze career and financial outcomes and share regularly with team to continuously build and develop program and to develop best practices for coaching clients through career advancement
- Update database and document case notes and client feedback as it occurs to provide comprehensive client services.
- Prepare instructional materials and facilitate career education workshops.
- Assist with the development and maintenance of a comprehensive occupational library.
- Operate a variety of office equipment including audio/visual equipment.
- Perform other duties as required including attending meetings, webinars, conferences and seminars.
- Minimum Bachelor’s Degree in human resources, business, counseling or social work, with Master’s Degree preferred.
- 3-5 years’ experience in human resources, business development, workforce development and/or counseling.
- Experience with low income populations, youth, and English language learners preferred
- Bilingual preferred (Spanish)
- Strong computer skills - Microsoft Excel; Microsoft Outlook; Microsoft Word, Windows Operating System, Salesforce, ETO Database
Level of Language Proficiency
Bilingual English/Spanish (reading, speaking, writing) preferred
Minimum Education Required