Client Services Assistant

Job Type

Full Time

Salary

Minimum: $29,000

Published

08/10/2018

Address

Phoenix
Arizona
United States

Description

The Client Services Assistant is responsible for assisting with the day to day operations of the front desk, education center, and E-learning center. Client Services is the first point of contact for welcoming all clients, guests, and volunteers to the center. This position is intensely focused on providing a high level of customer service with empathy and understanding of the diverse situations which bring clients into the center. 


Specific Job Responsibilities: 

  • Assess client needs and aid them in accessing appropriate program, services and referrals
  • Perform safety and security procedures during opening and closing tasks and during emergency situations
  • Professional communication and telephone skills while providing information
  • Perform data entry and updates to client database
  • Assist with all workshop activities including set-up, breakdown, presenter support and client registration
  • Complete reconciliation of monies collected from program fees, assist finance department
  • Participate in regularly scheduled staff and team meetings
  • Perform other duties as assigned

Job Skills and Requirements:

  • Ability to work with diverse populations
  • Demonstrate strong organizational, problem solving and decision making skills
  • Detail oriented with an ability to prioritize and handle multiple tasks
  • Ability to function well in sensitive or urgent situations
  • Ability work effectively both with a team and individual work environment
  • Attention to detail in a fast paced environment
  • Work flexible hours including mornings, evenings, and weekends when necessary
  • Excellent public speaking and presentation skills
  • Exhibit initiative, flexibility and professionalism
  • Ability to manage time and plan effectively 

Qualifications:

  • Must be bilingual (English/Spanish) with the ability to speak, read, and write in Spanish and willingness to assist with translations
  • Must have clear and competent oral and written communication skills
  • Minimum High School Diploma or GED with one year experience in an administrative role or nonprofit setting
  • Competent in MS Word, Outlook, Excel, and PowerPoint


*Physical ability to do light moving, set up of classrooms and lifting of boxes weighing 45-50 lbs.

Level of Language Proficiency

Must be bilingual (English/Spanish) with the ability to speak, read, and write in Spanish and willingness to assist with translations

Professional Level

Entry level

Minimum Education Required

High School

How To Apply

resumes@fswf.org
http://www.freshstartwomen.org

To apply: Please send a cover letter and resume to resumes@fswf.org with Client Services Assistant in the subject line

*No incomplete submissions will be considered.


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