Resident Advocate (Sand Point Family Campus)

Job Type

Part Time


Details: 17.73 per hour plus medical, dental, life and disability insurance, 401k, Holiday/PTO, union representation




1501 N. 45th St
United States


Job Summary: Sand Point Family is a permanent supportive housing program providing 24/7 housing and supportive services to families with children. The Resident Advocate (RA) ensures that there is a staff presence in the building at all times and supports the work of the case manager. The RA assists with promoting the well-being of residents through a team approach of the development of life skills and ensures that residents have the resources and tools needed to become self-sufficient and contributing members of their community. The Resident advocates are responsible for sharing 24/7 coverage.

We believe our community can move beyond poverty and oppression to a place where all people have access to quality housing, nutritious food, equal justice and opportunities to thrive. We are committed to working with compassion, integrity, accountability, creativity and an anti-oppression approach to end homelessness, hunger, inequality and other barriers to social justice. We value collaboration and leadership from the communities we serve. As our workforce evolves to reflect the diversity of the communities we serve, our agency and workplace will be enriched and strengthened and as such we will:

- Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact.

- Participate in intentional learning efforts, including events relating to understanding and dismantling institutional racism and building cultural competency, and to encourage staff to fully engage in those activities.

Essential Responsibilities, Duties & Tasks

70% The Resident Advocate (RA) assists the Case Manager and Therapeutic Case Manager Supervisor in providing domestic violence education, parenting support, and other life skills as needed to residential families to promote safety and well-being. Aids in enforcing program rules, mediates resident conflict and provides information and referral. Assists in completing assessments and updating case plans as needed. Assists in ensuring services are documented. Facilitates problem solving and provides crisis

intervention services to residents as needed. Informs Supervisor when issues arises involving resident and/or resident children on off hours. Read the shift change log at the beginning of each shift and document any relevant details that occur during each

shift. Welcome new residents and provide an orientation to the program that includes safety and security procedures, program policies and procedures, and general information about how to access services. Follow up as necessary with the support

team to ensure that the resident needs are met. Maintain a close working relationship with public and private agencies involved with the family to support housing stability. Advocates, promotes and practices cultural sensitivity and competency in all day-today

interaction. Advocates for residents who voice complaints, concerns and grievances, when appropriate; and coordinates and facilitates mediation when needed. Monitor the camera system and open the door for volunteers, residents and other

authorized guests.

10% Assist with clerical projects and data entry into client database. Complete daily service log and all necessary documentation during shift; assist with client satisfaction or exit surveys. Monitor proper functioning of equipment and report any needed repairs to the appropriate staff.

10% Work with the support team to assist with work to foster an atmosphere of support and safety for residents, staff and volunteers. Assist with interviewing and screening of applicants referred from Family Housing Connection. 

10% Participate in staff and team meetings. Participate in regular supervision meetings. Practice a positive and cooperative work approach and foster teamwork among coworkers; participate in the Solid Ground Anti-Racism Initiative. Attend workshops, classes, and conferences to enhance professional skill and knowledge. Assist with special events when appropriate.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Education & Experience:

Requires one of the following:

- Associate's Degree in Social and Human Services or related field,

- Three years of experience working with formerly homeless families experiencing developmental, emotional and behavioral issues.

- Any combination of education, experience and measurable performance which demonstrates the capability to perform the duties of this position.

Also requires:

- Understanding of the issues surrounding homelessness, crisis intervention, conflict resolution, domestic violence, harm reduction, and cultural competency and cultural sensitivity in a residential setting, and support group facilitation;

- Demonstrated ability to work independently. Ability to appropriately assess a situation and take appropriate action.

- Understanding of the issues surrounding mental health and substance abuse, trauma, and knowledge of local resources available to assist individuals impacted by these issues.

Minimum Qualifications:

- Excellent communication skills, both oral and written;

- Ability to provide money management and budgeting assistance/direction to clients;

- Good organizational and record keeping skills, including the ability to maintain accurate and confidential files;

- Ability to work individually in a self-directed manner and as part of a team;

- Self-motivated with an ability to problem-solve and prioritize;

- Basic knowledge of computer software (Microsoft Word, Excel, Outlook and database systems);

- Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds, with various lifestyles, sexual orientations, and of all ages; 

- Access to reliable transportation, valid driver's license, vehicle insurance that meets Washington State's minimum guidelines and the ability and willingness to utilize car to travel throughout King County;

- Ability and willingness work evenings and weekends to respond to client needs.

Desired Qualifications:

- Bilingual in Spanish or African dialects or any other languages.

Physical Demands/Working Conditions: This position works in an office setting 40% of the time and 60% in the field on site. Employee spends 10% of office time in meetings, 10% of the time on the phone, and 20% of the time on the computer. In the field,

employee spends 60% with on-site family meetings. Position requires employee to lift/carry 5-10 pounds occasionally and push/pull 5-10 pounds seldom, 1-5 pounds frequently. Position has the ability to sit/stand as needed. Stairs and walking required.

Hours & Compensation: These are part-time union positions paying $17.73 per hour plus benefits. Hours of work will include some graveshift and weekends. Benefits include medical, dental, short-term and long-term disability insurance, basic life insurance, 401(k) savings plan including agency contribution and match, holiday pay, generous paid personal leave package and tax-sheltered health care and dependent care accounts. This position will work a Monday through Thursday, swing shift. 

To Apply: Applicants must complete the Solid Ground application form specific to this position. To find an application online, go to or download the application form from the job's page in our careers section You may submit your completed application at You may also leave a message on our job line at 206.694.6840 requesting a specific job application, or you may apply in person at 1501 North 45th Street in Seattle's Wallingford neighborhood. Please attach a cover letter and resume.

Closing Date: Open until filled.

Solid Ground is an equal opportunity employer committed to workplace diversity. We not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply