Benefits Manager

Job Type

Full Time


Minimum: $55,000
Maximum: $65,000



Start Date



27-96 Northern Blvd
Long Island City
United States



Title:                         Benefits Manager

Unit:                           Human Resources

Reports to:               AVP, Human Resources

Status:           Full-Time; Regular; Exempt

Job Code:                  M503

Location:                  Long Island City, NY

Date Prepared:         November 3, 2017

Position Summary:

The Benefits Manager plays a pivotal role for the Agency in supporting the AVP, Human Resources in the administration and effective delivery of all employee benefits. The Benefits Manager also serves as a business partner to the Finance department; specifically, processing payroll changes and the accurate submission of time cards for all employees. The Benefits Manager will be the day-to-day point of contact for all employee inquiries regarding their benefits including their time off. S/he will also maintain consistent and direct communication with all benefit and third party vendors and brokers to ensure the seamless delivery of all employee benefit plans that include medical, dental, vision, FSA plans, retirement, S/LTD, workers compensation, transit, life insurance, and other ancillary benefits. In addition s/he will serve as the HRIS benefits administrator for all new staff and all ongoing maintenance including the set up and maintenance of all Agency benefit plans and policies.

Essential Duties and Responsibilities:

Health & Welfare Administration

  • Serve as the primary contact with benefit brokers and vendors for annual and task planning, troubleshooting employee inquiries, and employee communications;
  • Set up all benefit plans and policies into the Agency’s HRIS system;
  • Manage the open enrollment process Agency wide for all benefits;
  • Enroll employees into the various plans in accordance with plan policies and documents;
  • Serve as the point of contact for all employee inquiries and communications related to benefits;
  • Audit, verify for accuracy and reconcile all benefit vendor related invoices and submit them for approval in a timely fashion;
  • Conduct routine audits on the various benefit plans i.e. health and dental, etc. that feed directly to the vendors from the Agency’s HRIS system and ensure that the data is fed accurately;
  • Develop an annual benefits calendar that includes events such as health fairs and wellness programs;
  • Manage ACA reporting process with HRIS vendor;
  • Manage and process COBRA events and file Worker’s compensation, STD, LTD, and FMLA claims;
  • Arrange outside vendors to conduct educational seminars for employees regarding health and welfare benefits, life insurance, and financial Planning and manage employee enrollment and training schedules;

Retirement Administration

  • Serve as the primary contact with the Agency’s retirement plan and third party administrators for the Agency’s 403(b) plan to troubleshoot plan issues, employee inquiries, and general communications;
  • Serve as the primary contact for all employee inquiries related to the Agency’s retirement plan;
  • Set up the Agency’s retirement plan in the Agency’s HRIS system;
  • Manage the enrollment process for all eligible employees in accordance with the plan policies and documents;
  • Receive and review all loan and contribution changes from the Agency’s retirement vendor or third party administrator and enter them into the Agency’s HRIS system in a timely fashion;
  • Generate, review and reconcile the Agency’s 403(b) employee loan and contribution report each pay period and submit them in accordance with the Agency’s standard time-line set for submission to the Agency’s retirement vendor;
  • Conduct routine audits on the 403(b) plan feed to the retirement plan vendor from the Agency’s HRIS system and ensure that the data is being fed accurately;
  • Work with external auditors to assist in audits of 403(b) retirement plan and follow up on findings;
  • Arrange Agency retirement vendor to conduct educational seminars for employees regarding 403(b) Retirement plan;

HRIS/Personal Time Off/Payroll Administration

  • Maintain the integrity of the Agency’s HRIS system; specifically, all employee changes related to set up of benefit and retirement plans, enrollments, all deductions, loans, life and COBRA events, pay changes, time off, and terminations;
  • Liaise with Finance’s payroll team to process electronic personnel action forms accurately and timely for all changes that impact employee pay i.e. new hires, promotions, terminations, leaves of absence, rate of pay adjustments, retro-active pay, garnishments, retirement and benefit deductions, etc. and troubleshoot pay issues;
  • Serve as the primary contact for all employee inquiries related to time card issues, time off accruals and policies, and discrepancies in pay;
  • Manage the live check process for all locations;
  • Manage the Agency’s Community sick bank donations and distribution;
  • Prepare employee separation documentation and when applicable calculate unused vacation pay, terminate benefit vendors and initiate COBRA event;
  • Communicate to staff applicable child support and garnishment notices;
  • Respond to and follow up on all employment verifications and unemployment claims;

General Administration

  • Create and follow an annual calendar outlining the various tasks and events related to an effective delivery of all employee benefits and payroll processes;
  • Produce reports for all aspects of staffing for general inquiries and audits as needed; these may include funders, state regulatory agencies, finance or other units;
  • Manage the Agency’s employee identification card system and process;
  • Represent the Agency at and participate in meetings and/ or events as directed;
  • Support the Agency by completing additional tasks identified by senior executives and senior management; and
  • Assist the AVP, Human Resources in special projects and other tasks as needed.


  • Bachelor’s degree or equivalent experience is required, PHR, SHRM-CP, or CEBS preferred;
  • 5 years relevant human resources experience, not-for-profit setting preferred;
  • Knowledge of human resources functions; benefits and retirement plan administration, payroll, and HRIS;
  • Ability to work in a fast paced environment;
  • Customer focused with the ability to effectively interact with employees from Sr. Management to frontline;
  • Ability to deal with sensitive issues with diplomacy and discretion;
  • Must be able to multi task with strong organizational skills;
  • A high energy level, initiative and a stickler for details are necessary;
  • Knowledge of federal and state labor laws;
  • Strong analytical skills;
  • PC proficiency in Word, Excel, PowerPoint and any HRIS are required; Paycom preferred;
  • Excellent interpersonal skills and able to communicate both verbally and in written form; and
  • Commitment to cultural diversity and sensitivity.

Travel Requirements – Will require travel to the Agency’s Harlem location as needed.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Professional Level


Minimum Education Required

2-year degree

How To Apply

Please apply online: