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Front of House Manager

Posted by
Central Square Theater
|
Cambridge, MA
New
|
Published 25 days ago


Two theater companies, one home: Central Square Theater is a state-of-the-art theatrical arts facility where audiences find, under one roof, the distinctive repertoires of two award-winning, professional companies, The Nora Theatre Company and Underground Railway Theater as well as collaborative projects drawing on their creative synergy.Central Square Theater is avibrant hub of theatrical, educational, and social activity, where artists and audiences come together to create theater vital to the community.

Central Square Theater is committed to equity and inclusion at all levels. By applying for any position, you are agreeing to uphold the values presented below. We strongly encourage candidates of color to apply.


Title: Front of House Manager

Schedule: Part-time, Seasonal

Reports to: Patron and Assistant Patron Services Managers

Hourly Rate: $15

Duties and Responsibilities

While leading a small team of Ambassadors and Ushers, the House Manager is responsible for the opening and closing of our lobby and theater during productions, ensuring the safety and smooth flow of our walk-in, intermission, and walk-outs.

Duties include:

  1. Ensuring our Ambassadors and Ushers have all their tools to make the best possible experience for our theater goers including:
  2. Charged scanner and walkies
  3. Setting up the lobby and opening on-time, one hour before a show.
  4. Be in communication with Stage Management about:
  5. Lobby Open
  6. Start of Show / Late seating
  7. Any post-show events
  8. Assist patrons as needed for a variety of access needs.
  9. Train volunteer Usher on Scanner.
  10. Understand and manage emergency situations. Training will be provided on evacuation of building, shelter in place situations, and fire safety.
  11. Fill out and submit nightly reports summarizing the evening’s events.

Qualifications

Applicants must possess superb customer service skills, the ability to maintain calm under pressure, and an appreciation for theatre. TIPS or SERVE SAFE certification is required, and will be provided if not possessed. Bystander Intervention and Harassment training will be provided. Experience with POS system SQUARE is helpful, but not necessary, as training will be provided.

This is a part time position. While flexibility is a guarantee, night and weekend availability is a necessity. All candidates are expected to attend our Front of House meetings and dress rehearsals that take place the Wednesday before an opening and supply a minimum of two-three shifts per week of availability. We do also have the occasional student matinee, so please mention if you have weekday morning availability, specifically Tuesday-Thursday.

Applicants must be fully vaccinated and must provide proof of vaccination.

Our Anti-Racism Committee (ARC) crafted the Value Statements below by working with our staff (full and part time) and our Board of Directors. We see these values as both practical and aspirational, reflecting our past and our future. We will use these Value Statements as a guide as we continue our work: to build stronger collaborations, determine our priorities, and pursue change.

Bold Stories and Conversations

We embrace the power of theater to illuminate the full spectrum of human experience. We boldly tell stories that connect us, inspire joy, and give us the courage to build a better world.

Vital and Relevant

Our productions and programs are in service to and in partnership with our community–our artists, staff, youth, patrons, donors, neighbors, and partner organizations. We create art that reflects the important issues of our time, encourages shifting perspectives, and educates and empowers community members to embrace change.

Anti-Racist and Inclusive

We commit to be anti-racist and inclusive, and to dismantle barriers related to (but not limited to) ethnicity, nationality, religion, age, gender identity, sexual orientation, ability, and socioeconomic status. We understand that perfection is not possible and we will make mistakes. We are dedicated to continuous learning and improvement.

Integrity

We actively build an environment of trust and transparency. We are clear about our values, and take responsibility for living them. We invite our community members to join in holding us accountable.


Two theater companies, one home: Central Square Theater is a state-of-the-art theatrical arts facility where audiences find, under one roof, the distinctive repertoires of two award-winning, professional companies, The Nora Theatre…

Details at a Glance

  • Time Commitment
    Part Time Schedule
  • Start Date
    September 30, 2021

Salary

$15

Level of Language Proficiency

English

Second language appreciated but necessary.

English

Second language appreciated but necessary.

Location

On-site
450 Massachusetts Ave, Cambridge, MA 02139, USA

How to Apply

How To Apply:

Central Square Theater

450 Massachusetts Avenue

Cambridge, MA 02139

Please submit a brief cover letter and resume to kap@centralsquaretheater.org to apply.

How To Apply:

Central Square Theater

450 Massachusetts Avenue

Cambridge, MA 02139

Please submit a brief cover letter and resume to kap@centralsquaretheater.org to apply.

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