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Intake Specialist

Posted by
Housing Alliance Delaware
|
Wilmington, DE
New
|
Published 11 days ago

JOB TITLE: Intake Specialist

Category: Full-time Exempt

Program: Centralized Intake

Supervisor: Centralized Intake Program Director

Work conditions/physical: HYBRID Work from home/General Office Setting

Summary

The mission of Housing Alliance Delaware is to advance housing opportunities, end homelessness, and promote vibrant communities. Housing Alliance Delaware is a statewide nonprofit with offices in Wilmington, DE.

The Centralized Intake program serves people and families experiencing homelessness in Delaware by identifying people experiencing homelessness, assessing their housing and service needs, and connecting them to appropriate shelter and housing interventions. The Intake Specialist is responsible for providing high quality customer service and assistance to people experiencing homelessness in Delaware, conducting intake assessments, and making referrals to resources. This work occurs virtually via phone and email.

Responsibilities

  • Respond in a timely manner and professionally to inquiries from individuals/families experiencing homelessness by phone and email
  • Conduct virtual client assessments
  • Input quality data into Community Management Information System (CMIS), and use CMIS to track bed availability and make referrals to emergency shelters in Delaware
  • Utilize a trauma-informed, client centered approach to the provision of client services
  • Embrace mission-focused approach in all work
  • Maintain professional approach to work; follow all program policies and procedures
  • Participate in the overall smooth operation of the agency
  • Build and maintain strong relationships, develop mutually beneficial collaborations and ensure a continuum of services through coordination and linkages with community partners
  • Develop and maintain working knowledge of Delaware’s homeless assistance programs and resources
  • Other duties as assigned by Centralized Intake Program Manager or Executive Director

Qualifications

  • Bachelor’s degree in a related field such as Social Work, Public Policy, Public Administration, Human Services, non-profit management or other related field, or minimum of two years of experience working in direct service with individuals/families experiencing homelessness or other vulnerable populations.
  • Knowledge and experience with homeless service delivery, policy, and best practices
  • Relationship building skills
  • Problem solving skills
  • Excellent written, oral communication and computer/data entry skills
  • Ability to handle a fast paced environment
  • Excellent customer service skills
  • COVID-19 vaccination required

JOB TITLE: Intake Specialist

Category: Full-time Exempt

Program: Centralized Intake

Supervisor: Centralized Intake Program Director

Work conditions/physical: HYBRID Work from home/General Office Setting

Summary

The mission of Housing…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    January 3, 2022
  • Application Deadline
    December 10, 2021
  • Education
    High School Diploma Required
  • Professional Level
    Entry level
Salary
USD $37,000 - USD $38,000
/ year

Benefits

Medical, Dental, Vision Insurance. Life Insurance. Paid time off (sick, personal, vacation). Parental leave.

Medical, Dental, Vision Insurance. Life Insurance. Paid time off (sick, personal, vacation). Parental leave.

Location

Temporarily Remote
Work must be performed in or near Wilmington, DE
Associated Location
Wilmington, DE, USA

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