Support Services Coordinator

Job Type

Full Time




New York
United States


Position Summary: The Support Services Coordinator is responsible for working directly with GEMS members who have experienced commercial sexual exploitation and trafficking. Our members are girls and young women, ages 12-24, mostly from NYC, and have experienced homelessness, trauma, and systems involvement. The Coordinator is responsible for providing counseling, comprehensive case management and advocacy services; serves not only as a case manager, but as an advocate, ally, counselor, and a support system for young women in crisis. The Support Services Coordinator will be an essential part of the support service team and the overall Program Department.

Tasks and Responsibilities: This statement of duties is for purpose of identifying this position but it is not limited to:

Key Duties:

  • Responsible for providing holistic and comprehensive trauma-informed case management to the members.
  • Build relationships and trust with traumatized and disenfranchised young women ages 12-24.
  • Ensure safety of members and promote self-empowerment.
  • Facilitate youth development and support groups and independent life skills and recreational groups as needed.
  • In collaboration with the Program Director and the Support Services Team and the Chief Program Officer, coordinate physical and mental health assessment of each youth to ensure all needs are being met and treatment service delivery is followed through accordingly.
  • Coordinate the referrals to community resources and facility connections to treatment services identified.
  • Coordinate referrals to school, medical, dental, psych services, job placement, and others, depending on the need of each youth.
  • Set and contribute to a safe, nurturing and welcoming atmosphere and adhere to program policies and procedures.
  • Serve as a role model- guiding and empowering members and facilitating appropriate behavior around daily living skills, self-care, personal interaction, social relationships and constructive time management.
  • Provide mediation and conflict resolution as appropriate, to address all conflict and safety concerns in the space.
  • Meet with members at least twice weekly.
  • Conduct community visits, medical, hospital, and dental visits with youth as needed.
  • Responsible for maintaining thorough and accurate records, case files, assessments, required forms/consents/HIPAA, expense reports, check requests, correspondence, and reporting summaries; complete necessary documentation in a timely, accurate and complete manner.
  • Document all meetings and progress on case management notes of member's activities and maintain members' records.
  • Participate in main office events, bi-weekly staff meetings, and collaboration with all GEMS staff and members.
  • Respond to crisis as needed and respond appropriately to emergencies including contacting appropriate staff, being available on weekends and evenings for crisis intervention
  • Maintain relationships, collaborations and linkages with CBO's and other related service providers identified and/or approved by the department.
  • Promote the cooperative, harmonious, teamwork and professional environment GEMS strives to maintain within the workplace.
  • Promote an atmosphere of dignity and respect in line within the philosophy and policies of GEMS to all residential and staff

Additional Qualifications:

  • Bachelor's degree in social work or related field of study with equivalent clinical and professional experience. Master's degree with clinical component highly preferred.
  • Eligible to work in US
  • A minimum of 2 years’ experience working with youth and sensitivity to the needs of sexually exploited young women.
  • A minimum of 2 years of experience working with mental health related issues, complex trauma, substance abuse, court involved youth, LGBTQ youth, domestic violence, HIV/AIDS, child welfare related issues and crisis intervention techniques.
  • A minimum of 1 year of prior case management experience required.
  • Demonstrated ability to facilitate small groups and workshops.
  • Ability to work a minimum of three (3) times a week and be available for crisis as needed.

Job Competencies

Analytical Thinking

Problem Solving Ability

Problem/Situation Analysis


Accountability for Others


Balanced Decision Making

Emotional Control

Attention to Detail


Objective Listening

Empathetic Outlook

Behavioral Competencies


Organized Workplace

GEMS Core Values

Development Grounded

Trauma Informed

Culturally Competent

Gender Responsive

Strengths Based

Social Justice Oriented

GEMS Principles

Survivor Leadership

Transformational Relationships

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please email on PDF or MS Word format a cover letter explaining why you would like to work at GEMS and how your experience and expertise will help us carry on with our mission; also send resume and salary requirement with Support Services Coordinator in the subject line to our Operations Department at All applications must include a cover letter that is relevant to GEMS! WE WILL BE REVIEWING ONLY APPLICATIONS WITH SALARY REQUIREMENT AND A COVER LETTER INCLUDED. No phone calls please!